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Brake noise has become one of the commercially disruptive service issues which independent workshops and dealership service centers face. Even though the primary safety requirement remains the brake's effectiveness in stopping the vehicle, the customers' perception of the quality of the brake is increasingly determined by its acoustic performance rather than just the stopping distance. Complaints of squeal, groan, and vibration are now among the major reasons for repeat visits and warranty disputes, especially in city markets with high vehicle density.
The evolution of vehicle design has further exacerbated this problem. Better cabin insulation, lightweight body structures, and the quick incursion of electric and hybrid vehicles have eliminated the traditional masking noises. As a result, brake noise that would have gone unnoticed a decade ago is now immediately audible. Thus, workshops face a greater risk to their reputation even if brake systems comply with the functional specifications.
Noise reduction kits, generally containing shims, damping plates, pad clips, springs, caliper hardware, and anti-squeal compounds, are being used more often as preventive solutions than as corrective fixes. Instead of identifying the noise after installation, workshops are using these kits as a part of their regular brake replacement procedures. This method diminishes the variability caused by tolerance and enhances the uniformity between technicians and service bays.
Aftermarket brake parts manufacturers have further supported this change by bringing their hardware kits in line with the specific vehicle platforms. Instead of universal parts, the suppliers now highlight axle, specific and model, specific kits that correspond to the OE caliper geometry and pad backing plate interfaces. This minimizes the chances of installation errors and thus is beneficial in quickly serving customers.
Alongside pad launches, Bosch Mobility Aftermarket and TMD Friction, for instance, have increased their brake hardware offerings which imply that NVH control is no longer considered as an afterthought. For workshops, noise reduction kits have been switched up as a risk management tool. By standardizing their use, the service outcomes become more predictable, the labor margins are protected, and the costs of customer escalations are reduced in a service economy that is increasingly driven by reviews.
Gain detailed insights into aftermarket brake service trends, supplier strategies, and NVH driven demand dynamics in the Automotive Brake Shims Market Report.
Rising consumer sensitivity toward NVH is the main factor that causes demand for brake noise reduction kits. People who use the products associate the noise coming from the brakes with bad workmanship or low quality parts, even if the performance of the brakes remains up to standard. Such pressure of perception makes workshops use preventive NVH solutions to protect the reputation of the service and maintain a good relationship with customers.
The process of electrification further enhances the trend. Since electric vehicles hardly make any noise from the drivetrain, the brake sounds during low speed, parking, and automated braking scenarios are easily noticed. The EV case is a bit different. Therefore, technicians and service shops specify noise reduction kits with higher damping capacity and corrosion resistant materials to make up for fewer brake applications and more extended idle periods.
One of the significant trends is the incorporation of noise reduction kits into professional brake service packages that are standardized. Instead of offering them as optional ad ons, the majority of workshops include hardware replacement automatically. This method of operation goes parallel with OE service recommendations and diminishes the chances of redoing the work. The suppliers have been instrumental in supporting this transition by packaging hardware kits with brake pad SKUs and providing installation guidance to secure the outcomes of the work to be consistent.
Other trends include a greater focus on material durability. Since there are longer service intervals and less friction braking, brake hardware is more exposed to corrosion. Suppliers are coming up with coated shims and stainless steel clips that can keep their damping performance for a long time to meet the needs of these types of products. Such material changes are most useful for fleets and city cars, which are used for a lot of stop-start driving.
Issues still persist with regard to cost, sensitivity and technician compliance. In the highly competitive service segments where price matters most, workshops may still opt out of hardware replacement to keep their prices low. This, however, leads to higher costs eventually as it will be necessary to do the same work again. If the hardware is fitted incorrectly, there will be no improvement which is why training and documentation are considered key success factors.
Nevertheless, the tendency to take up the solution is still quite good. Shops that make the use of noise reduction kits a part of their regular brake service have found that they get fewer repeat customers, that they work more efficiently and that their customers are more satisfied. When noise, vibration and harshness (NVH) levels keep on becoming a matter of concern, noise reduction kits will definitely continue to be a fundamentally growing element of brake servicing done by professionals.
*While we strive to always give you current and accurate information, the numbers depicted on the website are indicative and may differ from the actual numbers in the main report. At Expert Market Research, we aim to bring you the latest insights and trends in the market. Using our analyses and forecasts, stakeholders can understand the market dynamics, navigate challenges, and capitalize on opportunities to make data-driven strategic decisions.*
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