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Global Hotel and Hospitality Management Software Market Share, Size, Statistics: By Component: Software, Services; By Type: Hotel Operation Management System, Integrated Security System, Hotel Building Automation System, Others; By Deployment; By Hotel Type; Regional Analysis; Market Dynamics; Competitive Landscape; 2024-2032
Global Hotel and Hospitality Management Software Market Outlook
The global hotel and hospitality management software market size attained approximately USD 4.46 billion in 2023. The market is estimated to grow at a CAGR of 5.9% in the forecast period of 2024-2032, reaching a value of around USD 7.50 billion by 2032.
Key Trends in the Market
Hotel and hospitality management software refers to solutions that aid hotel operators in streamlining front-office operations, providing reservations, guest check-in/check-out, and billing, among other tasks. It eases the management of day-to-day tasks and automates major hotel business operations to provide a superior experience to the guests.
- One of the crucial hotel and hospitality management software market trends is the increased adoption of cloud-based solutions in the hospitality sector. Hotels and hospitality establishments prefer cloud-based software to enhance their scalability, access vital information from any remote location, and facilitate collaborations in real-time.
- The growing implementation of AI-based chatbots in hospitality software to automate customer queries, offer a 24/7 service, and provide multi-language support through instant translation for improving customer interaction also fuels the hotel and hospitality management software market growth.
- Growing partnerships and acquisitions between several market players and SaaS providers aimed at improving the efficiency of hospitality software through features such as advanced data analytics, real-time insights, and business intelligence capabilities are likely to propel the market demand in the coming years.
Hotel and Hospitality Management Software Market Analysis
Based on component, the market is bifurcated into software and services. On the basis of type, the market is divided into hotel operation management system, integrated security system, hotel building automation system, guest service management system, and integrated communication technology solutions.
The hotel and hospitality management software market segmentation, based on deployment, includes cloud and on-premises. On the basis of hotel type, the market is classified into business hotels, heritage and boutique hotels, and resorts and spas, among others. The major regional markets for hotel and hospitality management software are North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa.
The comprehensive EMR report provides an in-depth assessment of the market based on the Porter's five forces model along with giving a SWOT analysis. The report gives a detailed analysis of the following key players in the hotel and hospitality management software market, covering their competitive landscape and latest developments like mergers, acquisitions, investments, and expansion plans.
- Oracle Corporation
- Cloudbeds
- Sabre Corporation
- Sage Group Plc
- SiteMinder Limited (Little Hotelier)
- Infor Inc.
- NEC Corporation
- SkyTouch Solutions, LLC
- Protel Hotelsoftware GmbH
- WebRezPro PMS
- Others
Market Share by Hotel Types
Business hotels occupy a sizeable portion of the global hotel and hospitality management software market share owing to the increased number of business-related travels across the world. These hotels cater to arrangements such as group bookings for corporate employees and hosting meetings in conference halls, which can be seamlessly managed with the help of hospitality management software. Additionally, business hotels generally organise seminars and meetings and require a central management system that can ease reservations, catering, room service, and other arrangements to provide superior service to corporate guests.
Market Share by Region
The Asia Pacific accounts for a substantial share of the global market owing to the increased tourism in the region. Both domestic and international travel are expected to witness robust growth, which is encouraging hotels to deploy management software to improve the efficiency of their service by automating common tasks. Moreover, increased investment by several market players in technological advancements to enhance software functionalities also propels the hotel and hospitality management software market demand.
Competitive Landscape
Oracle Corporation, founded in 1977, is a multinational technology company with its headquarters in Texas, the United States. The company manufactures and distributes database, middleware software, and application software, among others.
Cloudbeds, established in 2012, is a technology partner of the hospitality sector based in California, the United States. The company provides online booking, front desk management, customer relationship management, and business intelligence, among other solutions.
Sabre Corporation, incorporated in 1960 and headquartered in Texas, the United States, is a travel technology corporation. The company provides software and technology solutions such as operations management, customer touchpoints, and data analytics, among others, aimed at the travel sector.
Other hotel and hospitality management software market players include Sage Group Plc, SiteMinder Limited (Little Hotelier), Infor Inc., NEC Corporation, SkyTouch Solutions, LLC, Protel Hotelsoftware GmbH, and WebRezPro PMS, among others.
Key Highlights of the Report
| REPORT FEATURES | DETAILS |
| Base Year | 2023 |
| Historical Period | 2018-2023 |
| Forecast Period | 2024-2032 |
| Scope of the Report |
Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:
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| Breakup by Component |
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| Breakup by Type |
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| Breakup by Deployment |
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| Breakup by Hotel Type |
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| Breakup by Region |
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| Market Dynamics |
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| Competitive Landscape |
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| Companies Covered |
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*At Expert Market Research, we strive to always give you current and accurate information. The numbers depicted in the description are indicative and may differ from the actual numbers in the final EMR report.
1 Preface
2 Report Coverage – Key Segmentation and Scope
3 Report Description
3.1 Market Definition and Outlook
3.2 Properties and Applications
3.3 Market Analysis
3.4 Key Players
4 Key Assumptions
5 Executive Summary
5.1 Overview
5.2 Key Drivers
5.3 Key Developments
5.4 Competitive Structure
5.5 Key Industrial Trends
6 Market Snapshot
6.1 Global
6.2 Regional
7 Opportunities and Challenges in the Market
8 Global Hotel and Hospitality Management Software Market Analysis
8.1 Key Industry Highlights
8.2 Global Hotel and Hospitality Management Software Historical Market (2018-2023)
8.3 Global Hotel and Hospitality Management Software Market Forecast (2024-2032)
8.4 Global Hotel and Hospitality Management Software Market by Component
8.4.1 Software
8.4.1.1 Historical Trend (2018-2023)
8.4.1.2 Forecast Trend (2024-2032)
8.4.2 Services
8.4.2.1 Historical Trend (2018-2023)
8.4.2.2 Forecast Trend (2024-2032)
8.5 Global Hotel and Hospitality Management Software Market by Type
8.5.1 Hotel Operation Management System
8.5.1.1 Historical Trend (2018-2023)
8.5.1.2 Forecast Trend (2024-2032)
8.5.2 Integrated Security System
8.5.2.1 Historical Trend (2018-2023)
8.5.2.2 Forecast Trend (2024-2032)
8.5.3 Hotel Building Automation System
8.5.3.1 Historical Trend (2018-2023)
8.5.3.2 Forecast Trend (2024-2032)
8.5.4 Guest Service Management System
8.5.4.1 Historical Trend (2018-2023)
8.5.4.2 Forecast Trend (2024-2032)
8.5.5 Integrated Communication Technology Solutions
8.5.5.1 Historical Trend (2018-2023)
8.5.5.2 Forecast Trend (2024-2032)
8.6 Global Hotel and Hospitality Management Software Market by Deployment
8.6.1 Cloud-based
8.6.1.1 Historical Trend (2018-2023)
8.6.1.2 Forecast Trend (2024-2032)
8.6.2 On-premises
8.6.2.1 Historical Trend (2018-2023)
8.6.2.2 Forecast Trend (2024-2032)
8.7 Global Hotel and Hospitality Management Software Market by Hotel Type
8.7.1 Business Hotels
8.7.1.1 Historical Trend (2018-2023)
8.7.1.2 Forecast Trend (2024-2032)
8.7.2 Heritage and Boutique Hotels
8.7.2.1 Historical Trend (2018-2023)
8.7.2.2 Forecast Trend (2024-2032)
8.7.3 Resorts and Spas
8.7.3.1 Historical Trend (2018-2023)
8.7.3.2 Forecast Trend (2024-2032)
8.8 Global Hotel and Hospitality Management Software Market by Region
8.8.1 North America
8.8.1.1 Historical Trend (2018-2023)
8.8.1.2 Forecast Trend (2024-2032)
8.8.2 Europe
8.8.2.1 Historical Trend (2018-2023)
8.8.2.2 Forecast Trend (2024-2032)
8.8.3 Asia Pacific
8.8.3.1 Historical Trend (2018-2023)
8.8.3.2 Forecast Trend (2024-2032)
8.8.4 Latin America
8.8.4.1 Historical Trend (2018-2023)
8.8.4.2 Forecast Trend (2024-2032)
8.8.5 Middle East and Africa
8.8.5.1 Historical Trend (2018-2023)
8.8.5.2 Forecast Trend (2024-2032)
9 North America Hotel and Hospitality Management Software Market Analysis
9.1 United States of America
9.1.1 Historical Trend (2018-2023)
9.1.2 Forecast Trend (2024-2032)
9.2 Canada
9.2.1 Historical Trend (2018-2023)
9.2.2 Forecast Trend (2024-2032)
10 Europe Hotel and Hospitality Management Software Market Analysis
10.1 United Kingdom
10.1.1 Historical Trend (2018-2023)
10.1.2 Forecast Trend (2024-2032)
10.2 Germany
10.2.1 Historical Trend (2018-2023)
10.2.2 Forecast Trend (2024-2032)
10.3 France
10.3.1 Historical Trend (2018-2023)
10.3.2 Forecast Trend (2024-2032)
10.4 Italy
10.4.1 Historical Trend (2018-2023)
10.4.2 Forecast Trend (2024-2032)
10.5 Others
11 Asia Pacific Hotel and Hospitality Management Software Market Analysis
11.1 China
11.1.1 Historical Trend (2018-2023)
11.1.2 Forecast Trend (2024-2032)
11.2 Japan
11.2.1 Historical Trend (2018-2023)
11.2.2 Forecast Trend (2024-2032)
11.3 India
11.3.1 Historical Trend (2018-2023)
11.3.2 Forecast Trend (2024-2032)
11.4 ASEAN
11.4.1 Historical Trend (2018-2023)
11.4.2 Forecast Trend (2024-2032)
11.5 Australia
11.5.1 Historical Trend (2018-2023)
11.5.2 Forecast Trend (2024-2032)
11.6 Others
12 Latin America Hotel and Hospitality Management Software Market Analysis
12.1 Brazil
12.1.1 Historical Trend (2018-2023)
12.1.2 Forecast Trend (2024-2032)
12.2 Argentina
12.2.1 Historical Trend (2018-2023)
12.2.2 Forecast Trend (2024-2032)
12.3 Mexico
12.3.1 Historical Trend (2018-2023)
12.3.2 Forecast Trend (2024-2032)
12.4 Others
13 Middle East and Africa Hotel and Hospitality Management Software Market Analysis
13.1 Saudi Arabia
13.1.1 Historical Trend (2018-2023)
13.1.2 Forecast Trend (2024-2032)
13.2 United Arab Emirates
13.2.1 Historical Trend (2018-2023)
13.2.2 Forecast Trend (2024-2032)
13.3 Nigeria
13.3.1 Historical Trend (2018-2023)
13.3.2 Forecast Trend (2024-2032)
13.4 South Africa
13.4.1 Historical Trend (2018-2023)
13.4.2 Forecast Trend (2024-2032)
13.5 Others
14 Market Dynamics
14.1 SWOT Analysis
14.1.1 Strengths
14.1.2 Weaknesses
14.1.3 Opportunities
14.1.4 Threats
14.2 Porter’s Five Forces Analysis
14.2.1 Supplier’s Power
14.2.2 Buyer’s Power
14.2.3 Threat of New Entrants
14.2.4 Degree of Rivalry
14.2.5 Threat of Substitutes
14.3 Key Indicators for Demand
14.4 Key Indicators for Price
15 Competitive Landscape
15.1 Market Structure
15.2 Company Profiles
15.2.1 Oracle Corporation
15.2.1.1 Company Overview
15.2.1.2 Product Portfolio
15.2.1.3 Demographic Reach and Achievements
15.2.1.4 Certifications
15.2.2 Cloudbeds
15.2.2.1 Company Overview
15.2.2.2 Product Portfolio
15.2.2.3 Demographic Reach and Achievements
15.2.2.4 Certifications
15.2.3 Sabre Corporation
15.2.3.1 Company Overview
15.2.3.2 Product Portfolio
15.2.3.3 Demographic Reach and Achievements
15.2.3.4 Certifications
15.2.4 Sage Group Plc
15.2.4.1 Company Overview
15.2.4.2 Product Portfolio
15.2.4.3 Demographic Reach and Achievements
15.2.4.4 Certifications
15.2.5 SiteMinder Limited (Little Hotelier)
15.2.5.1 Company Overview
15.2.5.2 Product Portfolio
15.2.5.3 Demographic Reach and Achievements
15.2.5.4 Certifications
15.2.6 Infor Inc.
15.2.6.1 Company Overview
15.2.6.2 Product Portfolio
15.2.6.3 Demographic Reach and Achievements
15.2.6.4 Certifications
15.2.7 NEC Corporation
15.2.7.1 Company Overview
15.2.7.2 Product Portfolio
15.2.7.3 Demographic Reach and Achievements
15.2.7.4 Certifications
15.2.8 SkyTouch Solutions, LLC
15.2.8.1 Company Overview
15.2.8.2 Product Portfolio
15.2.8.3 Demographic Reach and Achievements
15.2.8.4 Certifications
15.2.9 Protel Hotelsoftware GmbH
15.2.9.1 Company Overview
15.2.9.2 Product Portfolio
15.2.9.3 Demographic Reach and Achievements
15.2.9.4 Certifications
15.2.10 WebRezPro PMS
15.2.10.1 Company Overview
15.2.10.2 Product Portfolio
15.2.10.3 Demographic Reach and Achievements
15.2.10.4 Certifications
15.2.11 Others
16 Key Trends and Developments in the Market
List of Key Figures and Tables
1. Global Hotel and Hospitality Management Software Market: Key Industry Highlights, 2018 and 2032
2. Global Hotel and Hospitality Management Software Historical Market: Breakup by Type (USD Billion), 2018-2023
3. Global Hotel and Hospitality Management Software Market Forecast: Breakup by Type (USD Billion), 2024-2032
4. Global Hotel and Hospitality Management Software Historical Market: Breakup Hotel Type (USD Billion), 2018-2023
5. Global Hotel and Hospitality Management Software Market Forecast: Breakup by Hotel Type (USD Billion), 2024-2032
6. Global Hotel and Hospitality Management Software Historical Market: Breakup by Deployment (USD Billion), 2018-2023
7. Global Hotel and Hospitality Management Software Market Forecast: Breakup by Deployment (USD Billion), 2024-2032
8. Global Hotel and Hospitality Management Software Historical Market: Breakup by Region (USD Billion), 2018-2023
9. Global Hotel and Hospitality Management Software Market Forecast: Breakup by Region (USD Billion), 2024-2032
10. North America Hotel and Hospitality Management Software Historical Market: Breakup by Country (USD Billion), 2018-2023
11. North America Hotel and Hospitality Management Software Market Forecast: Breakup by Country (USD Billion), 2024-2032
12. Europe Hotel and Hospitality Management Software Historical Market: Breakup by Country (USD Billion), 2018-2023
13. Europe Hotel and Hospitality Management Software Market Forecast: Breakup by Country (USD Billion), 2024-2032
14. Asia Pacific Hotel and Hospitality Management Software Historical Market: Breakup by Country (USD Billion), 2018-2023
15. Asia Pacific Hotel and Hospitality Management Software Market Forecast: Breakup by Country (USD Billion), 2024-2032
16. Latin America Hotel and Hospitality Management Software Historical Market: Breakup by Country (USD Billion), 2018-2023
17. Latin America Hotel and Hospitality Management Software Market Forecast: Breakup by Country (USD Billion), 2024-2032
18. Middle East and Africa Hotel and Hospitality Management Software Historical Market: Breakup by Country (USD Billion), 2018-2023
19. Middle East and Africa Hotel and Hospitality Management Software Market Forecast: Breakup by Country (USD Billion), 2024-2032
20. Global Hotel and Hospitality Management Software Market Structure
Key Questions Answered in the Report
In 2023, the market reached an approximate value of USD 4.46 billion.
The market is assessed to grow at a CAGR of 5.9% between 2024 and 2032.
The market is estimated to witness a healthy growth in the forecast period of 2024-2032, reaching a value of around USD 7.50 billion by 2032.
The major market drivers are increased adoption of smart devices, rise in demand for automation of hospitality operations, and growth of the tourism sector.
The key trends of the market include growing integration of cloud-based technology into hospitality software, the integration of AI-based chatbots into software service, and increasing attempts by key players to improve software functionality.
The major regions in the market are North America, Europe, Asia Pacific, Latin America, and the Middle East and Africa.
The various types of software are hotel operation management system, integrated security system, hotel building automation system, guest service management system, and integrated communication technology solutions.
The key players in the market are Oracle Corporation, Cloudbeds, Sabre Corporation, Sage Group Plc, SiteMinder Limited (Little Hotelier), Infor Inc., NEC Corporation, SkyTouch Solutions, LLC, Protel Hotelsoftware GmbH, and WebRezPro PMS, among others.
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