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North America IT Services Market Size, Price, Forecast: By Service Type: Professional Services, Managed Services, Telecom Services; By Organisation Size: Large Enterprises, Small and Medium Enterprises; By Business Function: Human Resources, Finance and Accounting; By End Use; Regional Analysis; Competitive Landscape; 2024-2032
North America IT Services Market Outlook
The North America IT services market size reached nearly USD 526.47 billion in 2023. The market is projected to grow at a CAGR of 6.4% between 2024 and 2032 to reach a value of around USD 920.13 billion by 2032.
Key Trends in the Market
IT services refer to the type of services which provide technical expertise to businesses in order to optimise their operability, streamline business processes, and improve access to data, among others.
- Heightening demand for IT services across enterprises to reduce business disruptions, upgrade existing technologies, and improve customer support is driving the North America IT services market growth.
- The increasing demand for IT services across various end-use sectors such as BFSI, healthcare, and IT and telecom, among others, to effectively manage data, enhance decision-making capabilities, and improve customer experiences is further adding to the market growth.
- The increasing adoption of cloud-based solutions is a crucial North America IT services market trend. Cloud software, owing to its ease of deployment, cost-effectiveness, and high working speeds, is witnessing a mass deployment across technology-driven organisations.
- Technological advancements and innovations, the emergence of 5G technology, and the rising deployment of multi-cloud management solutions by businesses are likely to drive the adoption of IT services to scale such innovations.
Market Analysis
Based on service type, the market is segmented into professional services, managed services, and telecom services. The professional services segment is further divided based on type into system integration, training and education, and consulting.
On the basis of organisation size, the market is classified into large enterprises and small and medium enterprises. By business function, the market is categorised into human resources, finance and accounting, sales and marketing, supply chain management, operation and support, and manufacturing.
On the basis of end use, the North America IT services market segmentations include healthcare, BFSI, media and entertainment, government and defence, consumer goods and retail, and IT and telecom, among others. The major countries included in the North America market for IT services are the United States of America and Canada.
The comprehensive EMR report provides an in-depth assessment of the market based on the Porter's five forces model along with giving a SWOT analysis. The report gives a detailed analysis of the key players in the North America IT services market, covering their competitive landscape and latest developments like mergers, acquisitions, investments and expansion plans.
- IBM Corporation
- Microsoft Corporation
- Accenture plc
- Wipro Limited
- Infosys Limited
- Tata Consultancy Services Limited
- Capgemini SE
- HCL Technologies
- Cognizant Technology Solutions Corp
- Oracle Corporation
- Tech Mahindra Limited
- Hewlett Packard Enterprise Development LP
- Others
Market Share by Organisation Size
Small and medium enterprises account for a significant portion of the North America IT services market share. The heightening adoption of various IT services, such as IT consulting, cloud computing, cybersecurity, and automated employee training, among others, in small and medium enterprises is driving the segment’s growth. In addition, small and medium businesses use IT services to enhance data security, leverage cloud infrastructure, and boost business operability.
Market Share by Country
As per the North America IT services market analysis, the United States of America is witnessing a healthy growth. This can be attributed to the strong foothold of leading technology corporations, coupled with the growing expansion of AI-driven businesses, in the country.
The United States is one of the largest IT spenders in the world due to rising automation and surging investments in software and solutions by businesses to enhance their productivity. Moreover, rising cloud installations across different end-use sectors are further escalating the demand for IT services in the region.
Competitive Landscape
IBM Corporation is a leading technology corporation which offers various services, including blockchain, artificial intelligence, cloud computing, and cybersecurity, among others. It was founded in 1911 and is headquartered in New York, the United States.
Microsoft Corporation is one of the largest companies which offers diverse technological products such as personal computing devices, cloud systems, and software, among others. It was established in 1975 and is headquartered in Washington, the United States.
Accenture plc is a company which offers services and solutions related to information technology, strategy, consulting, digital, and operation areas, among others. The company was founded in 1989 and is headquartered in Dublin, Ireland.
Other North America IT services market players include Wipro Limited, Infosys Limited, Tata Consultancy Services Limited, Capgemini SE, HCL Technologies, Cognizant Technology Solutions Corp, Oracle Corporation, Tech Mahindra Limited, and Hewlett Packard Enterprise Development LP, among others.
Key Highlights of the Report
| REPORT FEATURES | DETAILS |
| Base Year | 2023 |
| Historical Period | 2018-2023 |
| Forecast Period | 2024-2032 |
| Scope of the Report |
Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:
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| Breakup by Service Type |
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| Breakup by Organisation Size |
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| Breakup by Business Function |
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| Breakup by End Use |
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| Breakup by Region |
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| Market Dynamics |
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| Competitive Landscape |
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| Companies Covered |
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*At Expert Market Research, we strive to always give you current and accurate information. The numbers depicted in the description are indicative and may differ from the actual numbers in the final EMR report.
1 Preface
2 Report Coverage – Key Segmentation and Scope
3 Report Description
3.1 Market Definition and Outlook
3.2 Properties and Applications
3.3 Market Analysis
3.4 Key Players
4 Key Assumptions
5 Executive Summary
5.1 Overview
5.2 Key Drivers
5.3 Key Developments
5.4 Competitive Structure
5.5 Key Industrial Trends
6 Market Snapshot
7 Opportunities and Challenges in the Market
8 Global IT Services Market Overview
8.1 Key Industry Highlights
8.2 Global IT Services Historical Market (2018-2023)
8.3 Global IT Services Market Forecast (2024-2032)
8.4 Global IT Services Market Share by Region
8.4.1 North America
8.4.2 Europe
8.4.3 Asia Pacific
8.4.4 Latin America
8.4.5 Middle East and Africa
9 North America IT Services Market Overview
9.1 Key Industry Highlights
9.2 North America IT Services Historical Market (2018-2023)
9.3 North America IT Services Market Forecast (2024-2032)
10 North America IT Services Market by Service Type
10.1 Professional Services
10.1.1 Historical Trend (2018-2023)
10.1.2 Forecast Trend (2024-2032)
10.1.3 Breakup by Type
10.1.3.1 System Integration
10.1.3.2 Training and Education
10.1.3.3 Consulting
10.2 Managed Services
10.2.1 Historical Trend (2018-2023)
10.2.2 Forecast Trend (2024-2032)
10.3 Telecom Services
10.3.1 Historical Trend (2018-2023)
10.3.2 Forecast Trend (2024-2032)
11 North America IT Services Market by Organisation Size
11.1 Large Enterprises
11.1.1 Historical Trend (2018-2023)
11.1.2 Forecast Trend (2024-2032)
11.2 Small and Medium Enterprises
11.2.1 Historical Trend (2018-2023)
11.2.2 Forecast Trend (2024-2032)
12 North America IT Services Market by Business Function
12.1 Human Resources
12.1.1 Historical Trend (2018-2023)
12.1.2 Forecast Trend (2024-2032)
12.2 Finance and Accounting
12.2.1 Historical Trend (2018-2023)
12.2.2 Forecast Trend (2024-2032)
12.3 Sales and Marketing
12.3.1 Historical Trend (2018-2023)
12.3.2 Forecast Trend (2024-2032)
12.4 Supply Chain Management
12.4.1 Historical Trend (2018-2023)
12.4.2 Forecast Trend (2024-2032)
12.5 Operation and Support
12.5.1 Historical Trend (2018-2023)
12.5.2 Forecast Trend (2024-2032)
12.6 Manufacturing
12.6.1 Historical Trend (2018-2023)
12.6.2 Forecast Trend (2024-2032)
13 North America IT Services Market by End Use
13.1 Healthcare
13.1.1 Historical Trend (2018-2023)
13.1.2 Forecast Trend (2024-2032)
13.2 BFSI
13.2.1 Historical Trend (2018-2023)
13.2.2 Forecast Trend (2024-2032)
13.3 Media and Entertainment
13.3.1 Historical Trend (2018-2023)
13.3.2 Forecast Trend (2024-2032)
13.4 Government and Defence
13.4.1 Historical Trend (2018-2023)
13.4.2 Forecast Trend (2024-2032)
13.5 Consumer Goods and Retail
13.5.1 Historical Trend (2018-2023)
13.5.2 Forecast Trend (2024-2032)
13.6 IT and Telecom
13.6.1 Historical Trend (2018-2023)
13.6.2 Forecast Trend (2024-2032)
13.7 Others
14 North America IT Services Market by Country
14.1 United States of America
14.1.2 Historical Trend (2018-2023)
14.1.3 Forecast Trend (2024-2032)
14.2 Canada
14.2.2 Historical Trend (2018-2023)
14.2.3 Forecast Trend (2024-2032)
15 Market Dynamics
15.1 SWOT Analysis
15.1.1 Strengths
15.1.2 Weaknesses
15.1.3 Opportunities
15.1.4 Threats
15.2 Porter’s Five Forces Analysis
15.2.1 Supplier’s Power
15.2.2 Buyer’s Power
15.2.3 Threat of New Entrants
15.2.4 Degree of Rivalry
15.2.5 Threat of Substitutes
15.3 Key Indicators of Demand
15.4 Key Indicators of Price
16 Competitive Landscape
16.1 Market Structure
16.2 Company Profiles
16.2.1 IBM Corporation
16.2.1.1 Company Overview
16.2.1.2 Product Portfolio
16.2.1.3 Demographic Reach and Achievements
16.2.1.4 Certifications
16.2.2 Microsoft Corporation
16.2.2.1 Company Overview
16.2.2.2 Product Portfolio
16.2.2.3 Demographic Reach and Achievements
16.2.2.4 Certifications
16.2.3 Accenture plc
16.2.3.1 Company Overview
16.2.3.2 Product Portfolio
16.2.3.3 Demographic Reach and Achievements
16.2.3.4 Certifications
16.2.4 Wipro Limited
16.2.4.1 Company Overview
16.2.4.2 Product Portfolio
16.2.4.3 Demographic Reach and Achievements
16.2.4.4 Certifications
16.2.5 Infosys Limited
16.2.5.1 Company Overview
16.2.5.2 Product Portfolio
16.2.5.3 Demographic Reach and Achievements
16.2.5.4 Certifications
16.2.6 Tata Consultancy Services Limited
16.2.6.1 Company Overview
16.2.6.2 Product Portfolio
16.2.6.3 Demographic Reach and Achievements
16.2.6.4 Certifications
16.2.7 Capgemini SE
16.2.7.1 Company Overview
16.2.7.2 Product Portfolio
16.2.7.3 Demographic Reach and Achievements
16.2.7.4 Certifications
16.2.8 HCL Technologies
16.2.8.1 Company Overview
16.2.8.2 Product Portfolio
16.2.8.3 Demographic Reach and Achievements
16.2.8.4 Certifications
16.2.9 Cognizant Technology Solutions Corp
16.2.9.1 Company Overview
16.2.9.2 Product Portfolio
16.2.9.3 Demographic Reach and Achievements
16.2.9.4 Certifications
16.2.10 Oracle Corporation
16.2.10.1 Company Overview
16.2.10.2 Product Portfolio
16.2.10.3 Demographic Reach and Achievements
16.2.10.4 Certifications
16.2.11 Tech Mahindra Limited
16.2.11.1 Company Overview
16.2.11.2 Product Portfolio
16.2.11.3 Demographic Reach and Achievements
16.2.11.4 Certifications
16.2.12 Hewlett Packard Enterprise Development LP
16.2.12.1 Company Overview
16.2.12.2 Product Portfolio
16.2.12.3 Demographic Reach and Achievements
16.2.12.4 Certifications
16.2.13 Others
17 Key Trends and Developments in the Market
List of Key Figures and Tables
1. Global IT Services Market: Key Industry Highlights, 2018 and 2032
2. North America IT Services Market: Key Industry Highlights, 2018 and 2032
3. North America IT Services Historical Market: Breakup by Service Type (USD Billion), 2018-2023
4. North America IT Services Market Forecast: Breakup by Service Type (USD Billion), 2024-2032
5. North America IT Services Historical Market: Breakup by Organization Size (USD Billion), 2018-2023
6. North America IT Services Market Forecast: Breakup by Organization Size (USD Billion), 2024-2032
7. North America IT Services Historical Market: Breakup by Business Function (USD Billion), 2018-2023
8. North America IT Services Market Forecast: Breakup by Business Function (USD Billion), 2024-2032
9. North America IT Services Historical Market: Breakup by End Use (USD Billion), 2018-2023
10. North America IT Services Market Forecast: Breakup by End Use (USD Billion), 2024-2032
11. North America IT Services Historical Market: Breakup by Country (USD Billion), 2018-2023
12. North America IT Services Market Forecast: Breakup by Country (USD Billion), 2024-2032
13. North America IT Services Market Structure
Key Questions Answered in the Report
The market reached a value of nearly USD 526.47 billion in 2023.
The market is estimated to grow at a CAGR of 6.4% between 2024 and 2032.
The market is estimated to witness a healthy growth in the forecast period of 2024-2032 to reach a value of around USD 920.13 billion by 2032.
The heightening demand for IT services across enterprises to reduce business disruptions and the increasing need for single-point IT contact support across various end-use sectors are the major drivers of the market.
The key trends in the market include the mass deployment of cloud-based solutions across organisations and the emergence of technologies such as artificial intelligence (AI).
Professional services, managed services, and telecom services are the different service types included in the market report.
Large enterprises and small and medium enterprises are the major organisation sizes considered in the market report.
IBM Corporation, Microsoft Corporation, Accenture plc, Wipro Limited, Infosys Limited, Tata Consultancy Services Limited, Capgemini SE, HCL Technologies, Cognizant Technology Solutions Corp, Oracle Corporation, Tech Mahindra Limited, and Hewlett Packard Enterprise Development LP, among others, are the key market players.
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