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Voice Analytics Market

Global Voice Analytics Market Share, Trends, Forecast: By Component: Software, Services; By Type: Cloud, On-Premises; By Organisation Size: Small and Medium Sized - Enterprises, Large Enterprises; By End Use: Banking, Financial Services, and Insurance, Others; Regional Analysis; Competitive Landscape; 2024-2032

Global Voice Analytics Market Outlook

The global voice analytics market attained a value of about USD 1131.84 million in 2023. The voice analytics market is further expected to grow at a CAGR of around 20% in the forecast period of 2024-2032 to reach a value of nearly USD 5839.98 million by 2032.

 

Voice Analytics Market

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Properties and Applications

Voice analytics enables users to analyse the emotions and intentions of speakers by analysing recordings or conversations. The audio patterns are analysed for certain features such as tonality, stress, speed, pitch, and rhythm. This helps to improve client satisfaction as competitive intelligence decreases customer dissatisfaction through the identification of problematic clients and detects threats and fraud.

 

Voice Analytics Market

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Based on the component, the voice analytics market can be divided into:

  • Software
  • Services 

The types of voice analytics can be divided into the following:

  • Cloud
  • On-Premises

Based on the organization site, the industry can be divided into:

  • Small and Medium-Sized Enterprises 
  • Large Enterprises 

The voice analytics market can be broadly categorised based on its end-use segments into:

  • Banking, Financial Services, and Insurance 
  • Retail and Ecommerce 
  • Telecommunication 
  • Healthcare 
  • Government and Defence 
  • Other

The EMR report looks into the regional markets of voice analytics like North America, Latin America, Europe, the Middle East and Africa, and the Asia Pacific.

 

Voice Analytics Market by Region

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Market Analysis

The industry growth is expected to be driven by factors such as the increasing need to gain information from customer interactions, the increasing demand for tracking agents’ efficiency, and the increasing emphasis on risk and fraud detection. Moreover, the increasing impact of AI and individual experience and the increasing use of cloud-based solutions are expected to produce extensive chances for voice analytics solutions providers.

 

Competitive Landscape

The report presents a detailed analysis of the following key players in the global voice analytics market, looking into their capacity, competitive landscape, and latest developments like capacity expansions, plant turnarounds, and mergers and acquisitions:

  • Calabrio, Inc.
  • Thoughtspot Inc.
  • Vocalis Health, Inc.
  • VoiceSense Ltd.
  • Uniphore Technologies Inc
  • VoiceBase, Inc.
  • Talkdesk, Inc.
  • Verint Systems Inc (NASDAQ: VRNT)
  • NICE Ltd.
  • Others 

The EMR report gives an in-depth insight into the industry by providing a SWOT analysis as well as an analysis of Porter’s Five Forces model.

 

Key Highlights of the Report

REPORT FEATURES DETAILS
Base Year 2023
Historical Period 2018-2023
Forecast Period 2024-2032
Scope of the Report

Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:

  • Component
  • Type
  • Organisation Size
  • End Use
  • Region
Breakup by Component
  • Software
  • Services
Breakup by Type
  • Cloud
  • On-Premises
Breakup by Organisation Size
  • Small and Medium Sized - Enterprises
  • Large Enterprises
Breakup by End Use
  • Banking, Financial Services, and Insurance
  • Retail and E-Commerce
  • Telecommunication
  • Healthcare
  • Government and Defence
  • Others
Breakup by Region
  • North America
    • United States of America 
    • Canada
  • Europe
    • United Kingdom
    • Germany
    • France
    • Italy
    • Others
  • Asia Pacific
    • China
    • Japan
    • India
    • ASEAN
    • Australia
    • Others
  • Latin America
    • Brazil
    • Argentina
    • Mexico
    • Others
  • Middle East and Africa
    • Saudi Arabia
    • United Arab Emirates
    • Nigeria
    • South Africa
    • Others
Market Dynamics
  • SWOT Analysis
  • Porter's Five Forces Analysis
  • Key Indicators for Demand
  • Key Indicators for Price
Competitive Landscape
  • Market Structure
  • Company Profiles
    • Company Overview
    • Product Portfolio
    • Demographic Reach and Achievements
    • Certifications
Companies Covered
  • Calabrio, Inc.
  • Thoughtspot Inc.
  • Vocalis Health, Inc.
  • VoiceSense Ltd.
  • Uniphore Technologies Inc
  • VoiceBase, Inc.
  • Talkdesk, Inc.
  • Verint Systems Inc (NASDAQ: VRNT)
  • NICE Ltd.
  • Others 
Report Price and Purchase Option Explore our purchase options that are best suited to your resources and industry needs.
Delivery Format Delivered as an attached PDF and Excel through email, with an option of receiving an editable PPT, according to the purchase option.

 

*At Expert Market Research, we strive to always give you current and accurate information. The numbers depicted in the description are indicative and may differ from the actual numbers in the final EMR report.

1    Preface
2    Report Coverage – Key Segmentation and Scope
3    Report Description

    3.1    Market Definition and Outlook
    3.2    Properties and Applications
    3.3    Market Analysis
    3.4    Key Players
4    Key Assumptions
5    Executive Summary

    5.1    Overview
    5.2    Key Drivers
    5.3    Key Developments
    5.4    Competitive Structure
    5.5    Key Industrial Trends
6    Snapshot
    6.1    Global
    6.2    Regional
7    Opportunities and Challenges in the Market
8    Global Voice Analytics Market Analysis

    8.1    Key Industry Highlights
    8.2    Global Voice Analytics Historical Market (2018-2023) 
    8.3    Global Voice Analytics Market Forecast (2024-2032)
    8.4    Global Voice Analytics Market by Component
        8.4.1    Software
            8.4.1.1    Historical Trend (2018-2023)
            8.4.1.2    Forecast Trend (2024-2032)
        8.4.2    Services
            8.4.2.1    Historical Trend (2018-2023)
            8.4.2.2    Forecast Trend (2024-2032)
    8.5    Global Voice Analytics Market by Type
        8.5.1    Cloud
            8.5.1.1    Historical Trend (2018-2023)
            8.5.1.2    Forecast Trend (2024-2032)
        8.5.2    On-Premises
            8.5.2.1    Historical Trend (2018-2023)
            8.5.2.2    Forecast Trend (2024-2032)
    8.6    Global Voice Analytics Market by Organisation Size
        8.6.1    Small and Medium Sized - Enterprises
            8.6.1.1    Historical Trend (2018-2023)
            8.6.1.2    Forecast Trend (2024-2032)
        8.6.2    Large Enterprises
            8.6.2.1    Historical Trend (2018-2023)
            8.6.2.2    Forecast Trend (2024-2032)
    8.7    Global Voice Analytics Market by End Use
        8.7.1    Banking, Financial Services, and Insurance 
            8.7.1.1    Historical Trend (2018-2023)
            8.7.1.2    Forecast Trend (2024-2032)
        8.7.2    Retail and E-Commerce
            8.7.2.1    Historical Trend (2018-2023)
            8.7.2.2    Forecast Trend (2024-2032)
        8.7.3    Telecommunication
            8.7.3.1    Historical Trend (2018-2023)
            8.7.3.2    Forecast Trend (2024-2032)
        8.7.4    Healthcare
            8.7.4.1    Historical Trend (2018-2023)
            8.7.4.2    Forecast Trend (2024-2032)
        8.7.5    Government and Defence
            8.7.5.1    Historical Trend (2018-2023)
            8.7.5.2    Forecast Trend (2024-2032)
        8.7.6    Others 
    8.8    Global Voice Analytics Market by Region
        8.8.1    North America
            8.8.1.1    Historical Trend (2018-2023)
            8.8.1.2    Forecast Trend (2024-2032)
        8.8.2    Europe
            8.8.2.1    Historical Trend (2018-2023)
            8.8.2.2    Forecast Trend (2024-2032)
        8.8.3    Asia Pacific
            8.8.3.1    Historical Trend (2018-2023)
            8.8.3.2    Forecast Trend (2024-2032)
        8.8.4    Latin America
            8.8.4.1    Historical Trend (2018-2023)
            8.8.4.2    Forecast Trend (2024-2032)
        8.8.5    Middle East and Africa
            8.8.5.1    Historical Trend (2018-2023)
            8.8.5.2    Forecast Trend (2024-2032)
9    North America Voice Analytics Market Analysis
    9.1    United States of America
        9.1.1    Historical Trend (2018-2023)
        9.1.2    Forecast Trend (2024-2032)
    9.2    Canada
        9.2.1    Historical Trend (2018-2023)
        9.2.2    Forecast Trend (2024-2032)
10    Europe Voice Analytics Market Analysis
    10.1    United Kingdom
        10.1.1    Historical Trend (2018-2023)
        10.1.2    Forecast Trend (2024-2032)
    10.2    Germany
        10.2.1    Historical Trend (2018-2023)
        10.2.2    Forecast Trend (2024-2032)
    10.3    France
        10.3.1    Historical Trend (2018-2023)
        10.3.2    Forecast Trend (2024-2032)
    10.4    Italy
        10.4.1    Historical Trend (2018-2023)
        10.4.2    Forecast Trend (2024-2032)
    10.5    Others
11    Asia Pacific Voice Analytics Market Analysis
    11.1    China
        11.1.1    Historical Trend (2018-2023)
        11.1.2    Forecast Trend (2024-2032)
    11.2    Japan
        11.2.1    Historical Trend (2018-2023)
        11.2.2    Forecast Trend (2024-2032)
    11.3    India
        11.3.1    Historical Trend (2018-2023)
        11.3.2    Forecast Trend (2024-2032)
    11.4    ASEAN
        11.4.1    Historical Trend (2018-2023)
        11.4.2    Forecast Trend (2024-2032)
    11.5    Australia
        11.5.1    Historical Trend (2018-2023)
        11.5.2    Forecast Trend (2024-2032)
    11.6    Others
12    Latin America Voice Analytics Market Analysis
    12.1    Brazil
        12.1.1    Historical Trend (2018-2023)
        12.1.2    Forecast Trend (2024-2032)
    12.2    Argentina
        12.2.1    Historical Trend (2018-2023)
        12.2.2    Forecast Trend (2024-2032)
    12.3    Mexico
        12.3.1    Historical Trend (2018-2023)
        12.3.2    Forecast Trend (2024-2032)
    12.4    Others
13    Middle East and Africa Voice Analytics Market Analysis
    13.1    Saudi Arabia
        13.1.1    Historical Trend (2018-2023)
        13.1.2    Forecast Trend (2024-2032)
    13.2    United Arab Emirates
        13.2.1    Historical Trend (2018-2023)
        13.2.2    Forecast Trend (2024-2032)
    13.3    Nigeria
        13.3.1    Historical Trend (2018-2023)
        13.3.2    Forecast Trend (2024-2032)
    13.4    South Africa
        13.4.1    Historical Trend (2018-2023)
        13.4.2    Forecast Trend (2024-2032)
    13.5    Others
14    Market Dynamics
    14.1    SWOT Analysis
        14.1.1    Strengths
        14.1.2    Weaknesses
        14.1.3    Opportunities
        14.1.4    Threats
    14.2    Porter’s Five Forces Analysis
        14.2.1    Supplier’s Power
        14.2.2    Buyer’s Power
        14.2.3    Threat of New Entrants
        14.2.4    Degree of Rivalry
        14.2.5    Threat of Substitutes
    14.3    Key Indicators for Demand
    14.4    Key Indicators for Price
15    Value Chain  Analysis
16    Competitive
Landscape
    16.1    Market Structure
    16.2    Company Profiles
        16.2.1    Calabrio, Inc.
            16.2.1.1    Company Overview
            16.2.1.2    Product Portfolio
            16.2.1.3    Demographic Reach and Achievements
            16.2.1.4    Certifications
        16.2.2    Vocalis Health, Inc.
            16.2.2.1    Company Overview
            16.2.2.2    Product Portfolio
            16.2.2.3    Demographic Reach and Achievements
            16.2.2.4    Certifications
        16.2.3    Thoughtspot Inc.
            16.2.3.1    Company Overview
            16.2.3.2    Product Portfolio
            16.2.3.3    Demographic Reach and Achievements
            16.2.3.4    Certifications
        16.2.4    VoiceSense Ltd.
            16.2.4.1    Company Overview
            16.2.4.2    Product Portfolio
            16.2.4.3    Demographic Reach and Achievements
            16.2.4.4    Certifications
        16.2.5    Uniphore Technologies Inc
            16.2.5.1    Company Overview
            16.2.5.2    Product Portfolio
            16.2.5.3    Demographic Reach and Achievements
            16.2.5.4    Certifications
        16.2.6    VoiceBase, Inc.
            16.2.6.1    Company Overview
            16.2.6.2    Product Portfolio
            16.2.6.3    Demographic Reach and Achievements
            16.2.6.4    Certifications
        16.2.7    Talkdesk, Inc.
            16.2.7.1    Company Overview
            16.2.7.2    Product Portfolio
            16.2.7.3    Demographic Reach and Achievements
            16.2.7.4    Certifications
        16.2.8    Verint Systems Inc (NASDAQ: VRNT)
            16.2.8.1    Company Overview
            16.2.8.2    Product Portfolio
            16.2.8.3    Demographic Reach and Achievements
            16.2.8.4    Certifications
        16.2.9    NICE Ltd.
            16.2.9.1    Company Overview
            16.2.9.2    Product Portfolio
            16.2.9.3    Demographic Reach and Achievements
            16.2.9.4    Certifications
        16.2.10    Others
17    Key Trends and  Developments in the Market


List of Key Figures and Tables

1.    Global Voice Analytics Market: Key Industry Highlights, 2018 and 2032
2.    Global Voice Analytics Historical Market: Breakup by Component (USD Million), 2018-2023
3.    Global Voice Analytics Market Forecast: Breakup by Component (USD Million), 2024-2032
4.    Global Voice Analytics Historical Market: Breakup by Type (USD Million), 2018-2023
5.    Global Voice Analytics Market Forecast: Breakup by Type (USD Million), 2024-2032
6.    Global Voice Analytics Historical Market: Breakup by Organisation Size (USD Million), 2018-2023
7.    Global Voice Analytics Market Forecast: Breakup by Organisation Size (USD Million), 2024-2032
8.    Global Voice Analytics Historical Market: Breakup by End Use (USD Million), 2018-2023
9.    Global Voice Analytics Market Forecast: Breakup by End Use (USD Million), 2024-2032
10.    Global Voice Analytics Historical Market: Breakup by Region (USD Million), 2018-2023
11.    Global Voice Analytics Market Forecast: Breakup by Region (USD Million), 2024-2032
12.    North America Voice Analytics Historical Market: Breakup by Country (USD Million), 2018-2023
13.    North America Voice Analytics Market Forecast: Breakup by Country (USD Million), 2024-2032
14.    Europe Voice Analytics Historical Market: Breakup by Country (USD Million), 2018-2023
15.    Europe Voice Analytics Market Forecast: Breakup by Country (USD Million), 2024-2032
16.    Asia Pacific Voice Analytics Historical Market: Breakup by Country (USD Million), 2018-2023
17.    Asia Pacific Voice Analytics Market Forecast: Breakup by Country (USD Million), 2024-2032
18.    Latin America Voice Analytics Historical Market: Breakup by Country (USD Million), 2018-2023
19.    Latin America Voice Analytics Market Forecast: Breakup by Country (USD Million), 2024-2032
20.    Middle East and Africa Voice Analytics Historical Market: Breakup by Country (USD Million), 2018-2023
21.    Middle East and Africa Voice Analytics Market Forecast: Breakup by Country (USD Million), 2024-2032
22.    Global Voice Analytics Market Structure

Key Questions Answered in the Report

In 2023, the global voice analytics market attained a value of nearly USD 1131.84 million.

The market is projected to grow at a CAGR of 20% between 2024 and 2032.

The market is estimated to witness a healthy growth in the forecast period of 2024-2032 to reach about USD 5839.98 million by 2032. 

The major drivers of the market include the increasing emphasis on risk and fraud detection, rising impact of AI and individual experience, increasing use of cloud-based solutions, growth in digital marketing spending, and increased technological expenditures by government agencies.

The increasing need to gain information from customer interactions and the rising demand to track efficiency of agents are the key trends propelling the market's growth.

The major regions in the market are North America, Latin America, the Middle East and Africa, Europe, and the Asia Pacific.

The major components in the voice analytics market are software and services.

The types of voice analytics in the market are cloud and on-premises.

Based on the organisation size, the market can be divided into small and medium-sized enterprises and large enterprises.

The end uses of voice analytics in the market are banking, financial services, and insurance, retail and e-commerce, telecommunication, healthcare, and government and defence, among others.

The major players in the market are Calabrio, Inc., Vocalis Health, Inc., Thoughtspot Inc., VoiceSense Ltd., Uniphore Technologies Inc, VoiceBase, Inc., Talkdesk, Inc., Verint Systems Inc, and NICE Ltd., among others.

Analyst Review

The global voice analytics market attained a value of nearly USD 1131.84 million in 2023, driven by the increasing need to gain information from customer interactions. Aided by increasing emphasis on risk and fraud detection and increasing demand for tracking agents’ efficiency, the market is expected to witness further growth in the forecast period of 2024-2032, growing at a CAGR of 20%.

EMR's meticulous research methodology delves deep into the market, covering the macro and micro aspects of the industry. Based on the component, the voice analytics market can be divided into software and services. The types of voice analytics can be divided into cloud and on-premises. Based on the organisation size, the industry can be divided into small and medium-sized enterprises and large enterprises. The voice analytics market can be broadly categorised based on its end-use segments into banking, financial services, and insurance, retail and e-commerce, telecommunication, healthcare, and government and defence, among others. The major regional markets for voice analytics market are North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa. The major players in the industry are Calabrio, Inc., Vocalis Health, Inc., Thoughtspot Inc., VoiceSense Ltd., Uniphore Technologies Inc, VoiceBase, Inc., Talkdesk, Inc., Verint Systems Inc, and NICE Ltd., among others.

EMR's research methodology uses a combination of cutting-edge analytical tools and the expertise of their highly accomplished team, thus, providing their customers with market insights that are accurate, actionable and help them remain ahead of their competition.

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