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The global voice analytics market attained a value of about USD 655 million in 2020. The voice analytics market is further expected to grow at a CAGR of around 20% in the forecast period of 2021-2026 to reach a value of nearly USD 1955.8 million by 2026.
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Voice analytics enables users to analyse the emotions and intentions of speakers by analysing recordings or conversations. The audio patterns are analysed for certain features such as tonality, stress, speed, pitch, and rhythm. This helps to improve client satisfaction as competitive intelligence decreases customer dissatisfaction through the identification of problematic clients and detects threats and fraud.
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Based on the component, the voice analytics market can be divided into:
The types of voice analytics can be divided into the following:
Based on the organization site, the industry can be divided into:
The voice analytics market can be broadly categorised based on its end-use segments into:
The EMR report looks into the regional markets of voice analytics like North America, Latin America, Europe, the Middle East and Africa, and the Asia Pacific.
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The industry growth is expected to be driven by factors such as the increasing need to gain information from customer interactions, the increasing demand for tracking agents’ efficiency, and the increasing emphasis on risk and fraud detection. Moreover, the increasing impact of AI and individual experience and the increasing use of cloud-based solutions are expected to produce extensive chances for voice analytics solutions providers.
The report presents a detailed analysis of the following key players in the global voice analytics market, looking into their capacity, competitive landscape, and latest developments like capacity expansions, plant turnarounds, and mergers and acquisitions:
The EMR report gives an in-depth insight into the industry by providing a SWOT analysis as well as an analysis of Porter’s Five Forces model.
|Scope of the Report||Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment- Component, Type, Organisation Size, End Use, Region|
|Breakup by Component||Software, Services|
|Breakup by Type||Cloud, On-Premises|
|Breakup by Organisation Size||Small and Medium Sized - Enterprises, Large Enterprises|
|Breakup by End Use||Banking, Financial Services, and Insurance, Retail and E-Commerce, Telecommunication, Healthcare, Government and Defence, Others|
|Breakup by Region||North America, Europe, Asia Pacific, Latin America, Middle East and Africa|
|Market Dynamics||SWOT, Porter's Five Forces, EMR’s Key Indicators for Price and Demand|
|Competitive Landscape||Market Structure, Company Profiles- Company Overview, Product Portfolio, Demographic Reach and Achievements, Certifications|
|Companies Covered||Calabrio, Inc., Vocalis Health, Inc., Thoughtspot Inc., VoiceSense Ltd., Rankminer, VoiceBase, Inc., Talkdesk, Inc., Others|
|Report Price and Purchase Option||Explore our purchase options that are best suited to your resources and industry needs.|
|Delivery Format||Delivered as an attached PDF and Excel through email, with an option of receiving an editable PPT, according to the purchase option.|
*We at Expert Market Research always thrive to give you the latest information. The numbers in the article are only indicative and may be different from the actual report.
2 Report Coverage – Key Segmentation and Scope
3 Report Description
3.1 Market Definition and Outlook
3.2 Properties and Applications
3.3 Market Analysis
3.4 Key Players
4 Key Assumptions
5 Executive Summary
5.2 Key Drivers
5.3 Key Developments
5.4 Competitive Structure
5.5 Key Industrial Trends
7 Industry Opportunities and Challenges
8 Global Voice Analytics Market Analysis
8.1 Key Industry Highlights
8.2 Global Voice Analytics Historical Market (2016-2020)
8.3 Global Voice Analytics Market Forecast (2021-2026)
8.4 Global Voice Analytics Market by Component
188.8.131.52 Market Share
184.108.40.206 Historical Trend (2016-2020)
220.127.116.11 Forecast Trend (2021-2026)
18.104.22.168 Market Share
22.214.171.124 Historical Trend (2016-2020)
126.96.36.199 Forecast Trend (2021-2026)
8.5 Global Voice Analytics Market by Type
188.8.131.52 Market Share
184.108.40.206 Historical Trend (2016-2020)
220.127.116.11 Forecast Trend (2021-2026)
18.104.22.168 Market Share
22.214.171.124 Historical Trend (2016-2020)
126.96.36.199 Forecast Trend (2021-2026)
8.6 Global Voice Analytics Market by Organisation Size
8.6.1 Small and Medium Sized - Enterprises
188.8.131.52 Market Share
184.108.40.206 Historical Trend (2016-2020)
220.127.116.11 Forecast Trend (2021-2026)
8.6.2 Large Enterprises
18.104.22.168 Market Share
22.214.171.124 Historical Trend (2016-2020)
126.96.36.199 Forecast Trend (2021-2026)
8.7 Global Voice Analytics Market by End Use
8.7.1 Banking, Financial Services, and Insurance
188.8.131.52 Market Share
184.108.40.206 Historical Trend (2016-2020)
220.127.116.11 Forecast Trend (2021-2026)
8.7.2 Retail and E-Commerce
18.104.22.168 Market Share
22.214.171.124 Historical Trend (2016-2020)
126.96.36.199 Forecast Trend (2021-2026)
188.8.131.52 Market Share
184.108.40.206 Historical Trend (2016-2020)
220.127.116.11 Forecast Trend (2021-2026)
18.104.22.168 Market Share
22.214.171.124 Historical Trend (2016-2020)
126.96.36.199 Forecast Trend (2021-2026)
8.7.5 Government and Defence
188.8.131.52 Market Share
184.108.40.206 Historical Trend (2016-2020)
220.127.116.11 Forecast Trend (2021-2026)
8.8 Global Voice Analytics Market by Region
8.8.1 Market Share
18.104.22.168 North America
22.214.171.124 Asia Pacific
126.96.36.199 Latin America
188.8.131.52 Middle East and Africa
9 Regional Analysis
9.1 North America
9.1.1 Historical Trend (2016-2020)
9.1.2 Forecast Trend (2021-2026)
9.1.3 Breakup by Country
184.108.40.206 United States of America
9.2.1 Historical Trend (2016-2020)
9.2.2 Forecast Trend (2021-2026)
9.2.3 Breakup by Country
220.127.116.11 United Kingdom
9.3 Asia Pacific
9.3.1 Historical Trend (2016-2020)
9.3.2 Forecast Trend (2021-2026)
9.3.3 Breakup by Country
9.4 Latin America
9.4.1 Historical Trend (2016-2020)
9.4.2 Forecast Trend (2021-2026)
9.4.3 Breakup by Country
9.5 Middle East and Africa
9.5.1 Historical Trend (2016-2020)
9.5.2 Forecast Trend (2021-2026)
9.5.3 Breakup by Country
18.104.22.168 Saudi Arabia
22.214.171.124 United Arab Emirates
126.96.36.199 South Africa
10 Market Dynamics
10.1 SWOT Analysis
10.2 Porter’s Five Forces Analysis
10.2.1 Supplier’s Power
10.2.2 Buyer’s Power
10.2.3 Threat of New Entrants
10.2.4 Degree of Rivalry
10.2.5 Threat of Substitutes
10.3 EMR’s Key Indicators for Demand
10.4 EMR’s Key Indicators for Price
11 Value Chain Analysis
12 Competitive Landscape
12.1 Market Structure
12.2 Company Profiles
12.2.1 Calabrio, Inc.
188.8.131.52 Company Overview
184.108.40.206 Product Portfolio
220.127.116.11 Demographic Reach and Achievements
12.2.2 Vocalis Health, Inc.
18.104.22.168 Company Overview
22.214.171.124 Product Portfolio
126.96.36.199 Demographic Reach and Achievements
12.2.3 Thoughtspot Inc.
188.8.131.52 Company Overview
184.108.40.206 Product Portfolio
220.127.116.11 Demographic Reach and Achievements
12.2.4 VoiceSense Ltd.
18.104.22.168 Company Overview
22.214.171.124 Product Portfolio
126.96.36.199 Demographic Reach and Achievements
188.8.131.52 Company Overview
184.108.40.206 Product Portfolio
220.127.116.11 Demographic Reach and Achievements
12.2.6 VoiceBase, Inc.
18.104.22.168 Company Overview
22.214.171.124 Product Portfolio
126.96.36.199 Demographic Reach and Achievements
12.2.7 Talkdesk, Inc.
188.8.131.52 Company Overview
184.108.40.206 Product Portfolio
220.127.116.11 Demographic Reach and Achievements
13 Industry Events and Developments
List of Figures and Tables
1. Global Voice Analytics Market: Key Industry Highlights, 2016 and 2026
2. Global Voice Analytics Historical Market: Breakup by Component (USD Million), 2016-2020
3. Global Voice Analytics Market Forecast: Breakup by Component (USD Million), 2021-2026
4. Global Voice Analytics Historical Market: Breakup by Type (USD Million), 2016-2020
5. Global Voice Analytics Market Forecast: Breakup by Type (USD Million), 2021-2026
6. Global Voice Analytics Historical Market: Breakup by Organisation Size (USD Million), 2016-2020
7. Global Voice Analytics Market Forecast: Breakup by Organisation Size (USD Million), 2021-2026
8. Global Voice Analytics Historical Market: Breakup by End Use (USD Million), 2016-2020
9. Global Voice Analytics Market Forecast: Breakup by End Use (USD Million), 2021-2026
10. Global Voice Analytics Historical Market: Breakup by Region (USD Million), 2016-2020
11. Global Voice Analytics Market Forecast: Breakup by Region (USD Million), 2021-2026
12. North America Voice Analytics Historical Market: Breakup by Country (USD Million), 2016-2020
13. North America Voice Analytics Market Forecast: Breakup by Country (USD Million), 2021-2026
14. Europe Voice Analytics Historical Market: Breakup by Country (USD Million), 2016-2020
15. Europe Voice Analytics Market Forecast: Breakup by Country (USD Million), 2021-2026
16. Asia Pacific Voice Analytics Historical Market: Breakup by Country (USD Million), 2016-2020
17. Asia Pacific Voice Analytics Market Forecast: Breakup by Country (USD Million), 2021-2026
18. Latin America Voice Analytics Historical Market: Breakup by Country (USD Million), 2016-2020
19. Latin America Voice Analytics Market Forecast: Breakup by Country (USD Million), 2021-2026
20. Middle East and Africa Voice Analytics Historical Market: Breakup by Country (USD Million), 2016-2020
21. Middle East and Africa Voice Analytics Market Forecast: Breakup by Country (USD Million), 2021-2026
22. Global Voice Analytics Market Structure
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