The global voice analytics market attained a value of about USD 655 million in 2019. The voice analytics market is further expected to grow at a CAGR of around 20% in the forecast period of 2020-2025 to reach a value of nearly USD 1955.8 million by 2025. North America and Europe are the leading regions of the industry.
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Properties and Applications
Voice analytics enables users to analyse the emotions and intentions of speakers by analysing recordings or conversations. The audio patterns are analysed for certain features such as tonality, stress, speed, pitch, and rhythm. This helps to improve client satisfaction as competitive intelligence decreases customer dissatisfaction through the identification of problematic clients and detects threats and fraud.
Based on the component, the voice analytics market can be divided into:
The types of voice analytics can be divided into the following:
Based on the organization site, the industry can be divided into:
The voice analytics market can be broadly categorised based on its end-use segments into:
The EMR report looks into the regional markets of voice analytics like North America, Latin America, Europe, the Middle East and Africa, and the Asia Pacific.
The industry growth is expected to be driven by factors such as the increasing need to gain information from customer interactions, the increasing demand for tracking agents’ efficiency, and the increasing emphasis on risk and fraud detection. Moreover, the increasing impact of AI and individual experience and the increasing use of cloud-based solutions are expected to produce extensive chances for voice analytics solutions providers.
The report presents a detailed analysis of the following key players in the global voice analytics market, looking into their capacity, competitive landscape, and latest developments like capacity expansions, plant turnarounds, and mergers and acquisitions:
The EMR report gives an in-depth insight into the industry by providing a SWOT analysis as well as an analysis of Porter’s Five Forces model.
Key Questions Answered in the Report:
1.1 Objectives of the Study
1.1.1 Research Objective
1.1.2 Key Findings of the Report
2 Research Methodology
2.1 Data Extraction
2.2 Data Corroboration
2.3 Market Structure
2.5 Market Models
3.1 Market Outlook
3.2 Market Scope and Segmentation
3.3 Additional Insights
4 Executive Summary
4.1 Key Market Developments
4.2 Market Analysis
4.3 Key Players
4.4 Cost Structure
4.5 Market Revenue and Growth
5 Market Dynamics
5.1 Market Driver Analysis
5.2 Market Restraint Analysis
5.3 Industry Challenges
5.4 Industry Opportunities
6 Global Voice Analytics Market Analysis
6.1 Global Voice Analytics Historical Market (2015-2019) & Forecast (2020-2025)
6.2 Global Voice Analytics Market Breakup by Component
6.3 Global Voice Analytics Market Breakup by Component: Historical Market (2015-2019) & Forecast (2020-2025)
6.4 Global Voice Analytics Market Breakup by Types
6.5 Global Voice Analytics Market Breakup by Types: Historical Market (2015-2019) & Forecast (2020-2025)
6.6 Global Voice Analytics Market Breakup by Organization Size
6.6.1 Small and Medium-Sized Enterprises
6.6.2 Large Enterprises
6.7 Global Voice Analytics Market Breakup by Organization Size: Historical Market (2015-2019) & Forecast (2020-2025)
6.7.1 Small and Medium-Sized Enterprises
6.7.2 Large Enterprises
6.8 Global Voice Analytics Market Breakup by End Use
6.8.1 Banking, Financial Services, and Insurance
6.8.2 Retail and Ecommerce
6.8.5 Government and Defence
6.9 Global Voice Analytics Market Breakup by End Use: Historical Market (2015-2019) & Forecast (2020-2025)
6.9.1 Banking, Financial Services, and Insurance
6.9.2 Retail and Ecommerce
6.9.5 Government and Defence
6.10 Global Voice Analytics Market Breakup by Region
6.10.1 North America
188.8.131.52 United States of America
184.108.40.206 United Kingdom
6.10.3 Asia Pacific
6.10.4 Latin America
6.10.5 Middle East & Africa
220.127.116.11 Saudi Arabia
18.104.22.168 United Arab Emirates
22.214.171.124 South Africa
6.11 Global Voice Analytics Market Breakup by Region: Historical Market (2015-2019) & Forecast (2020-2025)
6.11.1 North America
126.96.36.199 United States of America
188.8.131.52 United Kingdom
6.11.3 Asia Pacific
6.11.4 Latin America
6.11.5 Middle East & Africa
184.108.40.206 Saudi Arabia
220.127.116.11 United Arab Emirates
18.104.22.168 South Africa
7 SWOT Analysis
8 Porter’s Five Forces Analysis
8.2 Buyer’s Power
8.3 Supplier’s Power
8.4 New Entrants
8.5 Degree of Rivalry
9 Value Chain Analysis
10 EMR’s Key indicators for Demand
11 EMR’s Key Indicator for Price
12 Competitive Landscape & Supplier Analysis
12.1 Verint Systems (VRNT: NASDAQ)
12.1.1 Company Overview
12.1.2 Financial Analysis
12.2.1 Company Overview
12.2.2 Financial Analysis
12.3 Avaya Inc
12.3.1 Company Overview
12.3.2 Financial Analysis
12.4.1 Company Overview
12.4.2 Financial Analysis
12.5.1 Company Overview
12.5.2 Financial Analysis
12.6.1 Company Overview
12.6.2 Financial Analysis
12.7.1 Company Overview
12.7.2 Financial Analysis
12.8 RankMiner, Inc.
12.8.1 Company Overview
12.8.2 Financial Analysis
12.9.1 Company Overview
12.9.2 Financial Analysis
12.10 Beyond Verbal
12.10.1 Company Overview
12.10.2 Financial Analysis
12.11.1 Company Overview
12.11.2 Financial Analysis
13 Events and Development
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