As the novel coronavirus (COVID-19) continues to spread across the world, our analysts are constantly tracking the impact of this rapidly evolving situation on the markets and the consumer purchase behaviours. Thus, our latest estimates and analysis about the current market trends and forecast will exhaustively reflect the effects of this emerging pandemic.
North America leads the global customer relationship management (CRM) market, accounting for nearly half of the global share and is followed by Europe. Within North America, the US serves as a significant region contributing to the market growth. On the other hand, the Asia Pacific and Latin America are the emerging markets in the industry. In the Asia Pacific, the increased focus on SaaS, mobile CRM, and analytics are driving the high market growth in the region. The customer support and service dominates the market among other revenue distribution segments, accounting for nearly 36% of the global market share.
Due to the increasing popularity of cloud-based technology, the manufacturers are rapidly adopting it in the customer relationship management (CRM) industry to enhance the customer experience. Salesforce.com (SFDC) (NYSE: CRM), a key player in the global customer relationship management industry, is emphasising on the SaaS model, a category of cloud computing, seeing its high growth opportunity in almost all regional markets. In November 2020, Salesforce.com, Inc. announced the integration of Amazon Connect with its latest innovation, that is, Salesforce Service Cloud Voice, thus, expanding its strategic partnership with Amazon Web Services, Inc., an Amazon.com company (NASDAQ: AMZN), to deliver personalised and frictionless service to its customers. Such developments with the rising technological advancement are expected to aid the market over the forecast period.
Market Breakup by Revenue Distribution and Regions:
Key Findings of the Report:
Key Offerings of the Report:
The major players in the global customer relationship management market are Salesforce.com, Inc., Microsoft Corp., Oracle Corporation, SAP, Pegasystems Inc., and Infor. The comprehensive report by EMR looks into the market share, capacity, and latest developments like mergers and acquisitions, plant turnarounds, and capacity expansions of the major players.
Expert Market Research (EMR) is a leading market research and business intelligence company, ensuring its clients remain at the vanguard of their industries by providing them with exhaustive and actionable market data through its syndicated and custom market reports, covering over 15 major industry domains. The company's expansive and ever-growing database of reports, which are constantly updated, includes reports from industry verticals like chemicals and materials, food and beverages, energy and mining, technology and media, consumer goods, pharmaceuticals, agriculture, and packaging.
EMR leverages its state-of-the-art technological and analytical tools, along with the expertise of its highly skilled team of over a 100 analysts and more than 3000 consultants, to help its clients, ranging from Fortune 1000 companies to small and medium sized enterprises, easily grasp the expansive industry data and help them in formulating market and business strategies, which ensure that they remain ahead of the curve.
Expert Market Research
US & Canada Phone no: +1-415-325-5166
UK Phone no: +44-702-402-5790
*We at Expert Market Research always thrive to give you the latest information. The numbers in the article are only indicative and may be different from the actual report.
We are technically excellent, strategic, practical, experienced and efficient; our analysts are hand-picked based on having the right attributes to work successfully and execute projects based on your expectations.
We leverage our cutting-edge technology, our access to trusted databases, and our knowledge of the current models used in the market to deliver you research solutions that are tailored to your needs and put you ahead of the curve.
We deliver in-depth and superior quality research in prices that are reasonable, unmatchable, and shows our understanding of your resource structure. We, additionally, offer attractive discounts on our upcoming reports.
Our team of expert analysts are at your beck and call to deliver you optimum results that are customised to meet your precise needs within the specified timeframe and help you form a better understanding of the industry.