Press Release
Press Release
Businesses deploy customer success platforms (CSPs) to monitor, manage, and optimise their customer journeys. The platform is made up of different features, including product usage analytics, onboarding tools, customer feedback and surveys, and support management. As businesses increasingly focus on retaining their customers and enhancing customer engagement, they are demanding CSPs, which, in turn, supports the customer success platform market growth.
These solutions enable businesses to understand customers’ behaviours and needs, helping them create a personalised experience for them. This encourages loyalty and enhances customer retention. By providing visibility into product usage, CSP helps businesses determine opportunities for upselling and cross-selling, boosting revenue potential. The platform allows companies to automate various aspects of customer management, providing them with extra time and resources to conduct other business-related processes. A customer success platform is critical to increase revenue by reducing churn and driving expansion.
Prominent customer success platform providers include Gainsight, Inc., Salesforce.com, Inc. (NYSE: CRM), and ChurnZero. Key users of customer success platforms include Waystar, Dynatrace, SAP, SentinelOne, and Aircall. Customer success platforms are adopted by these companies to prevent churn, increase revenue growth, and boost team productivity.
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The major players in the customer success platform market are Gainsight, Inc., Salesforce.com, Inc., SmartKarrot Inc., Totango, Inc., ClientSuccess, Inc., Strikedeck, Inc., ChurnZero, Inc, and Freshworks Inc. among others. The comprehensive report by EMR looks into the market share, capacity, and latest developments like mergers and acquisitions, plant turnarounds, and capacity expansions of the major players.
REPORT FEATURES | DETAILS |
Base Year | 2023 |
Historical Period | 2018-2023 |
Forecast Period | 2024-2032 |
Scope of the Report |
Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:
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Breakup by Application |
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Breakup by Component |
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Breakup by Deployment Model |
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Breakup by Organization Size |
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Breakup by Industry Vertical |
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Breakup by Region |
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Market Dynamics |
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Competitive Landscape |
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Companies Covered |
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