Reports
As the novel coronavirus (COVID-19) continues to spread across the world, our analysts are constantly tracking the impact of this rapidly evolving situation on the markets and the consumer purchase behaviours. Thus, our latest estimates and analysis about the current market trends and forecast will exhaustively reflect the effects of this emerging pandemic.
Global Call Centre AI Market: By Component: Compute Platforms, Solutions, Services, Others; By Deployment: On-Premises, Cloud; By End Use: Banking, Financial Services, and Insurance, Others; Regional Analysis; Historical Market and Forecast (2016-2026); Market Dynamics; Competitive Landscape; Industry Events and Developments
Global Call Centre AI Market Outlook
The global call centre AI market size is predicted to expand from USD 967.98 million in 2020 to USD 3535.88 million by 2026, at a CAGR of 24.1% between 2021 and 2026.
Read more about this report - REQUEST FREE SAMPLE COPY IN PDF
The call centre facilities guarantee quicker and smoother execution, maximizing the importance of corporate investment. These facilities further ensure end-to-end deployment of computer-based platforms and address queries before and after deployment. Most market suppliers provide technical assistance and consulting services to handle the implementation of AI-based solutions.
Properties and Applications
The call centre AI industry can be divided on the basis of segments like end-use, component, and deployment.
Read more about this report - REQUEST FREE SAMPLE COPY IN PDF
The industry can be broadly categorised on the basis of its end use into:
- Banking, Financial Services, and Insurance
- Healthcare
- Retail and E-Commerce
- Telecom
- Media and Entertainment
- Travel and Hospitality
- Others
The industry can be divided on the basis of its component as compute platforms, solutions, and services, among others.
The industry can be divided on the basis of its deployment as on-premises and cloud.
The EMR report looks into the regional markets like North America, Latin America, Europe, the Middle East and Africa, and the Asia Pacific.
Read more about this report - REQUEST FREE SAMPLE COPY IN PDF
Market Analysis
The major market growth drivers include increasing customer engagement through social media platforms and increasing information generation through internet. During the forecast period, the service segment is expected to grow at the fastest rate, as services play a crucial part in the functioning of different AI-enabled alternatives. Further, the growth of the cloud segment can be ascribed to the cost-effectiveness and flexibility that cloud-based deployment provides. In North America, due to the presence of advanced technology and its increased adoption by the consumers, the region is expected to lead the market over the forecast period, accounting for majority of the market share. Within North America, the US is the largest market for the call centre AI industry.
Competitive Landscape
The report presents a detailed analysis of the following key players in the global call centre AI market, looking into their capacity, competitive landscape, and latest developments like capacity expansions, plant turnarounds, and mergers and acquisitions:
- IBM [IBM (NYSE)]
- Microsoft [MSFT (NASDAQ)]
- Oracle [ORCL (NYSE)]
- Talkdesk
- Haptik
- SAP SE [SAP (ETR)]
- Amazon Web Services
- Nuance Communications [NUAN (NASDAQ)]
- Others
The EMR report gives an in-depth insight into the industry by providing a SWOT analysis as well as an analysis of Porter’s five forces.
Key Questions Answered in the Report
- How has the global call centre AI industry performed in the previous years (2016-2020)?
- What is the forecast assessment of the industry for 2021-2026?
- What are the major drivers for the historical (2016-2020) and forecast (2021-2026) periods?
- What are the major constraints for the historical (2016-2020) and forecast (2021-2026) periods?
- What are the major demand indicators of the global market?
- What is the degree of competition in the global market?
- Who are the major manufacturers of call centre AI in the industry, globally?
- What are the major events and developments taking place within the industry, globally?
*We at Expert Market Research always thrive to give you the latest information. The numbers in the article are only indicative and may be different from the actual report.
1 Preface
1.1 Objectives of the Study
1.2 Key findings of the Study
2 Research Methodology
2.1 Data Extraction
2.2 Data Corroboration
2.3 Market Structure
2.4 Inference Data
3 Executive Summary
3.1 Market Overview
3.2 Market Analysis
4 Global Call Centre AI Market Analysis
4.1 Global Call Centre AI Market (2016-2020) & Forecast (2021-2026)
4.2 Global Call Centre AI Market Breakup by Component
4.2.1 Compute Platforms
4.2.2 Solutions
4.2.3 Services
4.2.4 Others
4.3 Global Call Centre AI Market Breakup by Component: Historical Market (2016-2020) & Forecast (2021-2026)
4.3.1 Compute Platforms
4.3.2 Solutions
4.3.3 Services
4.3.4 Others
4.4 Global Call Centre AI Market Breakup by Deployment
4.4.1 On-Premises
4.4.2 Cloud
4.5 Global Call Centre AI Market Breakup by Deployment: Historical Market (2016-2020) & Forecast (2021-2026)
4.5.1 On-Premises
4.5.2 Cloud
4.6 Global Call Centre AI Market Breakup by End Use
4.6.1 Banking, Financial Services, and Insurance
4.6.2 Healthcare
4.6.3 Retail & E-Commerce
4.6.4 Telecom
4.6.5 Media & Entertainment
4.6.6 Travel & Hospitality
4.6.7 Others
4.7 Global Call Centre AI Market Breakup by End Use: Historical Market (2016-2020) & Forecast (2021-2026)
4.7.1 Banking, Financial Services, and Insurance
4.7.2 Healthcare
4.7.3 Retail & E-Commerce
4.7.4 Telecom
4.7.5 Media & Entertainment
4.7.6 Travel & Hospitality
4.7.7 Others
4.8 Global Call Centre AI Market Breakup by Region
4.8.1 North America
4.8.1.1 United States of America
4.8.1.2 Canada
4.8.2 Europe
4.8.2.1 Germany
4.8.2.2 United Kingdom
4.8.2.3 France
4.8.2.4 Italy
4.8.2.5 Others
4.8.3 Asia Pacific
4.8.3.1 China
4.8.3.2 Japan
4.8.3.3 India
4.8.3.4 ASEAN
4.8.3.5 Others
4.8.4 Latin America
4.8.4.1 Brazil
4.8.4.2 Argentina
4.8.4.3 Mexico
4.8.4.4 Others
4.8.5 Middle East & Africa
4.8.5.1 Saudi Arabia
4.8.5.2 United Arab Emirates
4.8.5.3 Nigeria
4.8.5.4 South Africa
4.8.5.5 Others
4.9 Global Call Centre AI Market Breakup by Region: Historical Market (2016-2020) & Forecast (2021-2026)
4.9.1 North America
4.9.2 Europe
4.9.3 Asia Pacific
4.9.4 LATAM
4.9.5 Middle East & Africa
5 SWOT Analysis
5.1 Overview
5.2 Strengths
5.3 Weaknesses
5.4 Opportunities
5.5 Threats
6 Porter’s Five Forces Analysis
6.1 Overview
6.2 Buyer’s Power
6.3 Supplier’s Power
6.4 New Entrants
6.5 Degree of Rivalry
6.6 Substitutes
7 Competitive Landscape & Supplier Analysis
7.1 IBM [IBM (NYSE)]
7.2 Google
7.3 Microsoft [MSFT (NASDAQ)]
7.4 Oracle [ORCL (NYSE)]
7.5 Talkdesk
7.6 Haptik
7.7 SAP SE [SAP (ETR)]
7.8 Amazon Web Services
7.9 Nuance Communications [NUAN (NASDAQ)]
7.10 Others
8 Industry Events and Developments
Purchase Options
Call us on
Purchase Full Report
Mini Report
$1499
-
Selected Sections, One User
-
Printing Not Allowed
-
Email Delivery in PDF
-
Free Limited CustomisationPost Sales Analyst Support50% Discount on Next UpdateSingle User License
$2699-
All Sections, One User
-
One Print Allowed
-
Email Delivery in PDF
-
Free Limited CustomisationPost Sales Analyst Support50% Discount on Next UpdateFive User License
$3699-
All Sections, Five Users
-
Five Prints Allowed
-
Email Delivery in PDF
-
Free Limited Customisation
-
Post Sales Analyst Support
-
50% Discount on Next Update
Corporate License
$4699-
All Sections, Unlimited Users
-
Unlimited Prints Allowed
-
Email Delivery in PDF + Excel
-
Free Limited Customisation
-
Post Sales Analyst Support
-
50% Discount on Next Update
Contact AnalystAny Question? Speak With An Analyst
Request SampleView A Sample
Request CustomisationDid You Miss Anything, Ask Now
Why Expert Market Research?RIGHT PEOPLE
We are technically excellent, strategic, practical, experienced and efficient; our analysts are hand-picked based on having the right attributes to work successfully and execute projects based on your expectations.
RIGHT METHODOLOGY
We leverage our cutting-edge technology, our access to trusted databases, and our knowledge of the current models used in the market to deliver you research solutions that are tailored to your needs and put you ahead of the curve.
RIGHT PRICE
We deliver in-depth and superior quality research in prices that are reasonable, unmatchable, and shows our understanding of your resource structure. We, additionally, offer attractive discounts on our upcoming reports.
RIGHT SUPPORT
Our team of expert analysts are at your beck and call to deliver you optimum results that are customised to meet your precise needs within the specified timeframe and help you form a better understanding of the industry.
Similar Reports
The global robotic process automation market stood at a value of around USD 2.23 billion in 2020. The market is further expected to grow at a CAGR of 36.40% in the forecast period of 2021-2026 to att...
Industrial Automation Market Analysis, Size, Share, Report 2021-2026
The global wireless door lock system market reached a value of about USD 1.02 billion in 2020. The industry is further expected to grow at a CAGR of about 9% in the forecast period of 2021-2026 to rea...
The global machine tool touch probe market to reach a value of USD 585 million in 2020. The market is expected to grow at a CAGR of 3.5% in the forecast period of 2021-2026 to attain a value of USD 72...
The global laboratory automation market size reached a value of almost USD 5 billion in the year 2020. The laboratory automation market is further expected to grow at a CAGR of 5.6% between 2021 and 2...
NEWSLETTER