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The global call centre AI market size is predicted to expand from USD 1.83 billion in 2023 to USD 10.98 billion by 2032, at a CAGR of 22% between 2024 and 2032.
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The call centre facilities guarantee quicker and smoother execution, maximizing the importance of corporate investment. These facilities further ensure end-to-end deployment of computer-based platforms and address queries before and after deployment. Most market suppliers provide technical assistance and consulting services to handle the implementation of AI-based solutions.
The call centre AI industry can be divided on the basis of segments like end-use, component, and deployment.
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The industry can be broadly categorised on the basis of its end use into:
The industry can be divided on the basis of its component as compute platforms, solutions, and services, among others.
The industry can be divided on the basis of its deployment as on-premises and cloud.
The EMR report looks into the regional markets like North America, Latin America, Europe, the Middle East and Africa, and the Asia Pacific.
The major market growth drivers include increasing customer engagement through social media platforms and increasing information generation through internet. During the forecast period, the service segment is expected to grow at the fastest rate, as services play a crucial part in the functioning of different AI-enabled alternatives. Further, the growth of the cloud segment can be ascribed to the cost-effectiveness and flexibility that cloud-based deployment provides. In North America, due to the presence of advanced technology and its increased adoption by the consumers, the region is expected to lead the market over the forecast period, accounting for majority of the market share. Within North America, the US is the largest market for the call centre AI industry.
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The report presents a detailed analysis of the following key players in the global call centre AI market, looking into their capacity, competitive landscape, and latest developments like capacity expansions, plant turnarounds, and mergers and acquisitions:
The EMR report gives an in-depth insight into the industry by providing a SWOT analysis as well as an analysis of Porter’s five forces.
| REPORT FEATURES | DETAILS |
| Base Year | 2023 |
| Historical Period | 2018-2023 |
| Forecast Period | 2024-2032 |
| Scope of the Report |
Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:
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| Breakup by Component |
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| Breakup by Deployment |
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| Breakup by End Use |
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| Breakup by Region |
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| Market Dynamics |
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| Competitive Landscape |
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| Companies Covered |
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| Report Price and Purchase Option | Explore our purchase options that are best suited to your resources and industry needs. |
| Delivery Format | Delivered as an attached PDF and Excel through email, with an option of receiving an editable PPT, according to the purchase option. |
*While we strive to always give you current and accurate information, the numbers depicted on the website are indicative and may differ from the actual numbers in the main report. At Expert Market Research, we aim to bring you the latest insights and trends in the market. Using our analyses and forecasts, stakeholders can understand the market dynamics, navigate challenges, and capitalize on opportunities to make data-driven strategic decisions.*
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In 2023, the global call centre AI market attained a value of nearly USD 1.83 billion.
The market is projected to grow at a CAGR of 22% between 2024 and 2032.
The market is estimated to witness a healthy growth in the forecast period of 2024-2032 to reach about USD 10.98 billion by 2032.
The major drivers of the market include the presence of a large number of call centres, growing internet penetration, rapid urbanisation, adoption of AI for enhanced customer support services, and growing technological advancements.
The key trend guiding the growth of the call centre AI market is the deployment of AI-enabled chatbots in various end use sectors like banks and healthcare.
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The major regions in the market are North America, Latin America, the Middle East and Africa, Europe, and the Asia Pacific, with North America accounting for the largest share in the market.
Banking, financial services and insurance, healthcare, retail and e-commerce, telecom, media and entertainment, and travel and hospitality, among others, are the major call centre AI end use sectors in the market.
The significant components of call centre AI in the market include compute platforms, solutions, and services, among others.
On-premises and cloud are the major deployment segments in the market.
The major players in the market are IBM, Google, Microsoft, Oracle, Talkdesk, Jio Haptik Technologies Limited, SAP SE, Amazon Web Services, and Nuance Communications, among others.
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