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Report Overview
The chatbot market size reached a value of USD 1048.32 Million in 2025. The market is expected to grow at a CAGR of 24.90% during the forecast period of 2026-2035. By 2035, the market is expected to reach USD 9685.42 Million.
The chatbot market revenue is expanding with businesses increasingly recognizing the importance of providing round-the-clock customer service. Chatbots meet this demand by offering instant, consistent responses without breaks or delays. With global customers operating in different time zones, companies leverage chatbots to ensure uninterrupted support. In May 2025, French AI startup Mistral AI launched Le Chat Enterprise, a corporate-focused chatbot designed for deep integration with enterprise content systems and offer scalable solution for global businesses. Such launches improve customer satisfaction, reduces churn, and allows human agents to focus on complex issues.
The chatbot industry is revolutionizing e-commerce via conversational interfaces that guide users from product discovery to purchase. Consumers increasingly prefer real-time conversations over static websites, particularly on mobile. Brands use chatbots to simulate the in-store assistant experience, reducing cart abandonment and increasing sales. In June 2025, Walmart launched its new generative AI shopping chatbot Sparky to help users find, plan, compare, and repurchase products effortlessly. As digital transactions rise and mobile commerce dominates, the need for interactive, conversational sales channels propels the market forward.
2025
Base Year
2019-2025
Historical Period
2026-2035
Forecast Period
Competitive Landscape
Key players operating in the chatbot market are employing several key strategies to drive growth and adoption. One major strategy is AI and NLP integration, enabling chatbots to understand and respond to human language more naturally, improving user experience. Companies also focus on omnichannel deployment, allowing chatbots to function across websites, mobile apps, social media, and messaging platforms, such as WhatsApp and Facebook Messenger. Another strategy is personalization, where chatbots leverage customer data to deliver tailored responses and recommendations.
Conversational commerce is also growing, with chatbots facilitating product discovery, order placement, and payment processing. Businesses often deploy hybrid chatbot models, combining AI with human support for complex queries. Scalability and integration with CRM, ERP, and marketing tools ensure seamless enterprise operations. Furthermore, companies invest in data security and compliance to build user trust, especially in regulated industries. Lastly, analytics and feedback loops help refine chatbot performance over time, enhancing accuracy and engagement. Together, these strategies support a rapidly expanding chatbot ecosystem across industries.
[24]7.ai, Inc.
Founded in 2000 and headquartered in San Jose, the United States, [24]7.ai has pioneered intent-driven CX platforms as its Engagement Cloud merges AI-powered agents and human support. The company has won awards like the 2023 Future of Work Agent Experience and multiple industry recognitions for conversational AI.
Aivo LLC
Launched in Argentina in 2012, Aivo is headquartered in Latin America with global offices and specializes in AI-driven customer service via its “AgentBot” and no-code messaging studio. Aivo supports over 200 clients and more than 300?million interactions and was recently acquired by TalentSync AI.
Artificial Solutions International AB
Founded in 2001, based in Stockholm, Sweden, Artificial Solutions is known for its conversational AI platform, Teneo and has delivered advanced multilingual dialogue systems with NLU and machine learning innovations, serving industries globally. Achievements include leadership standings in enterprise virtual assistant solutions.
Botsify Inc.
Established in 2016 and headquartered in Karachi, Pakistan, Botsify offers an omnichannel chatbot platform with live chat, AI lead capture, and white label options. With over 120,000 users, the firm is recognized for boosting customer engagement and automating support and sales workflows.
Other players in the chatbot market include Creative Virtual Private Limited, Inbenta Technologies Inc., IBM Corporation, eGain Corporation, Acuvate, Next IT Corp., and Nuance Communications, Inc., among others.
Chatbot Market Report Snapshots
*While we strive to always give you current and accurate information, the numbers depicted on the website are indicative and may differ from the actual numbers in the main report. At Expert Market Research, we aim to bring you the latest insights and trends in the market. Using our analyses and forecasts, stakeholders can understand the market dynamics, navigate challenges, and capitalize on opportunities to make data-driven strategic decisions.*
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Key Questions Answered in the Report
In 2025, the market reached an approximate value of USD 1048.32 Million.
The market is projected to grow at a CAGR of 24.90% between 2026 and 2035.
The key strategies driving the market include AI and NLP advancements, integration with messaging platforms, 24/7 customer service automation, personalized user experiences, and multilingual support. Businesses also focus on omnichannel deployment, cost reduction, lead generation, and customer retention through proactive engagement, while ensuring data privacy and compliance with regional regulations.
The increasing development in artificial intelligence and the rapid technological advancements are the key trends guiding the market growth.
The major regions in the market are North America, Latin America, the Middle East and Africa, Europe, and the Asia Pacific.
The significant types of chatbot are standalone, web based, and messenger based/third party.
Solution, and Services are the various offering of chatbot considered in the market report.
The major applications of the product include Customer Services, Branding & Advertising, Personal Assistance, Data Privacy & Compliance, and Payment Processing, among others.
The different Vertical of chatbot include healthcare, retail, banking financial services and insurance (BFSI), media and entertainment, travel and tourism, and transportation & logistics, among others.
The key players in the market report include [24]7.ai, Inc, Aivo LLC, Artificial Solutions International AB, Botsify Inc., Creative Virtual Private Limited, Inbenta Technologies Inc., IBM Corporation, eGain Corporation, Acuvate, Next IT Corp., and Nuance Communications, Inc., among others.
The market is estimated to witness a healthy growth in the forecast period of 2026-2035 to reach USD 9685.42 Million by 2035.
The retail & e-commerce segment dominated the global chatbot market.
The standalone segment led the global chatbot market.
The customer services segment dominated the global chatbot market.
United Kingdom, Germany, France, and Italy, among others are considered in the European region.
North America is the fastest growing region due to the use of chatbots in sectors like finance and banking.
Fresh mushrooms remain the dominant form in the market due to high consumer preference for minimally processed, nutritious food.
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