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Enterprise Content Management Market

Global Enterprise Content Management Market Share, Forecast: By Type: Document Management System (DMS), Web Content Management (WCM), Document-Centric Collaboration (DCC), Records Management, Others; By Service; By Deployment Mode; By Organisation Size; By Industry; Regional Analysis; Competitive Landscape; 2024-2032

Global Enterprise Content Management Market Outlook

The global enterprise content management market is projected to grow at a CAGR of 14% in the forecast period of 2024-2032. The expansion of the market is driven by the increasing demand from companies for solutions to organise and streamline content management.

 

Key Takeaways

  • Rising demand for organised content and personalised delivery fuels the enterprise content management market growth.
  • Transition from paper-based storage to electronic management systems boosts efficiency and security of content management.
  • Integration of AI and ML into ECM systems enhances business intelligence and efficiency, propelling the market growth.

 

Enterprise content management (ECM) refers to a system solution, which is designed to help an organisation manage its documents. This system stores unstructured information, such as Word documents, PDFs, Excel spreadsheets, and scanned images, and makes it accessible to the appropriate people at the right time. The system ensures content management by inserting a timeline for each content item for its creation, approval, and distribution.

 

Several key enterprise content management market trends are the rising demand from companies to organise, categorise, and structure the entire available content in a meaningful and easily accessible manner and the growing demand of companies to provide personalised content to audiences via suitable channels.

 

Global Enterprise content management Market

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Key Trends and Developments

Increasing shift towards cloud-based solutions; integration of AI and ML in enterprise content management; evolving regulatory requirements; and the rising emphasis on security are positively impacting the market growth

 

Jul 25th 2023

KnowledgeLake launched StreamLine Solutions™, revolutionising ECM with Intuitive AI™ for secure, accurate, and context-aware content management.

 

May 4th 2023

Box introduces Box AI in its Content Cloud, integrating advanced AI models while maintaining high standards for security, compliance, and privacy.

 

Mar 20th  2023

Newgen Software launched Newgen OmniDocs Connector on Salesforce AppExchange, enhancing Salesforce investments with direct integration for users.

 

Shift towards cloud-based solutions

The market is experiencing a significant shift towards cloud-based ECM solutions as it offers scalability, flexibility, and remote access.

 

Increasing AI and machine learning integration

AI and machine learning are being increasingly integrated into ECM system to enable enhanced data analytics and content categorisation and streamline workflow.

 

Compliance with regulatory requirements

ECM systems are evolving to help organisations comply with a growing range of regulations (like GDPR, HIPAA, etc.) by improving how they manage and protect sensitive information.

 

Rising emphasis on security

Amidst growing data breaches, ECM systems emphasise enhanced security, integrating advanced encryption, stringent access controls, and regular audits as standard features for robust data protection.

 

Content analytics for business intelligence

Advanced analytics are being used for content analysis to derive actionable business insights, enabling data-driven decision-making.

 

The enterprise content management market demand is primarily driven by the challenges associated with paper document storage. Paper-based records not only occupy physical space but also demand extensive time for management and are susceptible to damage and loss. In contrast, electronic data management offers a more efficient and secure approach. Advancements in technology have facilitated the development of robust systems that ensure secure storage and easy retrieval of documents.

 

The integration of AI and ML into ECM systems is transforming how businesses manage and utilise their content. It brings a new level of intelligence, efficiency, and scalability to ECM solutions, making them more adaptive, predictive, and valuable in today's data-driven business environment. This evolution is driving the growth and expansion of the enterprise content management market.

 

Global Enterprise content management Market By Type

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Market Segmentation

“Global Enterprise Content Management Market Report and Forecast 2024-2032” offers a detailed analysis of the market based on the following segments:

 

Market Breakup by Type

  • Document Management System (DMS)
  • Web Content Management (WCM)
  • Document-Centric Collaboration (DCC)
  • Records Management
  • Document Imaging
  • Business Process Management (BPM)
  • Others

 

Market Bifurcation by Service

  • Professional
  • Managed

 

Market Breakup by Deployment Mode

  • On-Premises
  • Cloud

 

Market Breakup by Organisation Size

  • Large enterprises
  • Small and medium enterprises

 

Enterprise Content Management Market Breakup by Industry

  • Banking, Financial Services, and Insurance
  • Government
  • Manufacturing
  • Healthcare and Life Sciences
  • Telecom and IT
  • Media and Entertainment
  • Retail and E-commerce
  • Transportation and Logistics
  • Others

 

Market Breakup by Region

  • North America
  • Europe
  • Asia Pacific
  • Latin America
  • Middle East and Africa

 

Cloud-based enterprise content management systems are increasingly being adopted due to operational benefits

According to the global enterprise content management market analysis, cloud-based systems are expected rapidly rise in demand due to several advantages over on-premise systems. Cloud-based ECM solutions offer greater scalability and flexibility, allowing businesses to easily adjust their storage needs and manage resources more efficiently, which is particularly beneficial for organisations with fluctuating demands. It is cost effective, enhances accessibility to content, and provides enhanced security.

 

However, on-premises solutions can be highly customised to fit specific business needs and processes. They also allow for better integration with existing in-house systems and infrastructure, providing a seamless operational flow.

 

Document management systems are likely to be the most prevalent owing to their versatility

Within the field of enterprise content management (ECM), document management systems (DMS) are notably the most prevalent choice. These systems cater to a wide array of sectors and businesses of all sizes. They primarily focus on the essential task of managing, storing, and tracking documents.

 

DMS not only efficiently handles the foundational aspects of document management but also often serves as the cornerstone in developing a broader ECM strategy. Many enterprises begin the development of ECM systems with a robust DMS and progressively incorporate other specialised functionalities. These may include web content management (WCM), which is crucial for handling online content, document-centric collaboration (DCC) for enhancing cooperative work on documents, and records management for ensuring compliance and legal adherence in record-keeping.

 

Global Enterprise content management Market By Region

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Competitive Landscape

Some major enterprise content management market players are heavily investing in advanced technologies to enhance their ECM solutions:

 

IBM Corporation

Founded in 1911, IBM Corporation is a global technology leader in hardware, software, and IT services, known for its innovations in cloud computing, artificial intelligence, and corporate research.

 

Xerox Corporation

Xerox Corporation, established in 1906, revolutionised office printing and copying. It is now a key player in digital transformation and document management.

 

Microsoft Corporation

Microsoft Corporation, founded in 1975, is a pivotal force in the personal computing industry, renowned for its software products, including the Windows operating system and Office suite, as well as cloud services and gaming.

 

SAP SE

SAP SE, a German multinational software corporation, specialises in enterprise software. Renowned for its enterprise resource planning software, SAP helps organisations streamline processes and use live data to predict customer trends and business opportunities.

 

Other key players in the enterprise content management market are M-Files Inc. and Epicor Software Corporation, among others.

 

Companies are heavily investing in advanced technologies like artificial intelligence (AI), machine learning (ML), and blockchain to enhance their ECM solutions. AI and ML are being used for intelligent content classification, enhanced search capabilities, and automation of routine tasks, while blockchain offers enhanced security and data integrity.

 

Region-wise, North America accounts for a significant portion of the enterprise content management market share, with the United States holding a significant market share, followed by Canada. Both countries have strongly invested in research and development activities to innovate new and advanced technologies.

 

Europe follows closely, with its market maturity also defined by a stringent regulatory framework emphasising compliance and privacy. In contrast, the Asia Pacific enterprise content management market, though currently behind in technology adoption, is rapidly evolving. It is marked by a significant growth potential, fuelled by a strong emphasis on modernisation and digital transformation. The regulatory impact in Asia Pacific varies, influenced by diverse local norms. Thus, while North America and Europe present established, mature markets, the Asia Pacific stands out as a dynamic, rapidly developing region.

 

Key Highlights of the Report

REPORT FEATURES DETAILS
Base Year 2023
Historical Period 2018-2023
Forecast Period 2024-2032
Scope of the Report

Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:

  • Type
  • Service
  • Deployment Mode
  • Organisation Size
  • Industry
  • Region
Breakup by Type
  • Document Management System (DMS)
  • Web Content Management (WCM)
  • Document-Centric Collaboration (DCC)
  • Records Management
  • Document Imaging
  • Business Process Management (BPM)
  • Others
Breakup by Service
  • Professional
  • Managed
Breakup by Deployment Mode
  • On-Premises
  • Cloud
Breakup by Organisation Size
  • Large Enterprises
  • Small and Medium-Sized Enterprises
Breakup by Industry
  • Banking, Financial Services, and Insurance
  • Government
  • Manufacturing
  • Healthcare and Life Sciences
  • Telecom and IT
  • Media and Entertainment
  • Retail and E-commerce
  • Transportation and Logistics
  • Others
Breakup by Region
  • North America
    • United States of America 
    • Canada
  • Europe
    • United Kingdom
    • Germany
    • France
    • Italy
    • Others
  • Asia Pacific
    • China
    • Japan
    • India
    • ASEAN
    • Australia
    • Others
  • Latin America
    • Brazil
    • Argentina
    • Mexico
    • Others
  • Middle East and Africa
    • Saudi Arabia
    • United Arab Emirates
    • Nigeria
    • South Africa
    • Others
Market Dynamics
  • SWOT Analysis
  • Porter's Five Forces Analysis
  • Key Indicators for Demand
  • Key Indicators for Price
Competitive Landscape
  • Market Structure
  • Company Profiles
    • Company Overview
    • Product Portfolio
    • Demographic Reach and Achievements
    • Certifications
Companies Covered
  • IBM Corporation
  • Xerox Corporation
  • Microsoft Corporation
  • SAP SE
  • M-Files Inc.
  • Epicor Software Corporation
  • Others

 

*At Expert Market Research, we strive to always give you current and accurate information. The numbers depicted in the description are indicative and may differ from the actual numbers in the final EMR report.

1    Preface
2    Report Coverage – Key Segmentation and Scope
3    Report Description

    3.1    Market Definition and Outlook
    3.2    Properties and Applications
    3.3    Market Analysis
    3.4    Key Players
4    Key Assumptions
5    Executive Summary

    5.1    Overview
    5.2    Key Drivers
    5.3    Key Developments
    5.4    Competitive Structure
    5.5    Key Industrial Trends
6    Snapshot
    6.1    Global
    6.2    Regional
7    Opportunities and Challenges in the Market
8    Global Enterprise Content Management Market Analysis

    8.1    Key Industry Highlights
    8.2    Global Enterprise Content Management Historical Market (2018-2023) 
    8.3    Global Enterprise Content Management Market Forecast (2024-2032)
    8.4    Global Enterprise Content Management Market by Type
        8.4.1    Document Management System (DMS)
            8.4.1.1    Historical Trend (2018-2023)
            8.4.1.2    Forecast Trend (2024-2032)
        8.4.2    Web Content Management (WCM) 
            8.4.2.1    Historical Trend (2018-2023)
            8.4.2.2    Forecast Trend (2024-2032)
        8.4.3    Document-Centric Collaboration (DCC)
            8.4.3.1    Historical Trend (2018-2023)
            8.4.3.2    Forecast Trend (2024-2032)
        8.4.4    Records Management 
            8.4.4.1    Historical Trend (2018-2023)
            8.4.4.2    Forecast Trend (2024-2032)
        8.4.5    Document Imaging 
            8.4.5.1    Historical Trend (2018-2023)
            8.4.5.2    Forecast Trend (2024-2032)
        8.4.6    Business Process Management (BPM)
            8.4.6.1    Historical Trend (2018-2023)
            8.4.6.2    Forecast Trend (2024-2032)
        8.4.7    Others
    8.5    Global Enterprise Content Management Market by Service
        8.5.1    Professional
            8.5.1.1    Historical Trend (2018-2023)
            8.5.1.2    Forecast Trend (2024-2032)
        8.5.2    Managed
            8.5.2.1    Historical Trend (2018-2023)
            8.5.2.2    Forecast Trend (2024-2032)
    8.6    Global Enterprise Content Management Market by Deployment Mode
        8.6.1    On-Premises
            8.6.1.1    Historical Trend (2018-2023)
            8.6.1.2    Forecast Trend (2024-2032)
        8.6.2    Cloud
            8.6.2.1    Historical Trend (2018-2023)
            8.6.2.2    Forecast Trend (2024-2032)
    8.7    Global Enterprise Content Management Market by Organisation Size
        8.7.1    Large Enterprises
            8.7.1.1    Historical Trend (2018-2023)
            8.7.1.2    Forecast Trend (2024-2032)
        8.7.2    Small and Medium-Sized Enterprises
            8.7.2.1    Historical Trend (2018-2023)
            8.7.2.2    Forecast Trend (2024-2032)
    8.8    Global Enterprise Content Management Market by Industry
        8.8.1    Banking, Financial Services, and Insurance
            8.8.1.1    Historical Trend (2018-2023)
            8.8.1.2    Forecast Trend (2024-2032)
        8.8.2    Government
            8.8.2.1    Historical Trend (2018-2023)
            8.8.2.2    Forecast Trend (2024-2032)
        8.8.3    Manufacturing
            8.8.3.1    Historical Trend (2018-2023)
            8.8.3.2    Forecast Trend (2024-2032)
        8.8.4    Healthcare and Life Sciences
            8.8.4.1    Historical Trend (2018-2023)
            8.8.4.2    Forecast Trend (2024-2032)
        8.8.5    Telecom and IT
            8.8.5.1    Historical Trend (2018-2023)
            8.8.5.2    Forecast Trend (2024-2032)
        8.8.6    Media and Entertainment
            8.8.6.1    Historical Trend (2018-2023)
            8.8.6.2    Forecast Trend (2024-2032)
        8.8.7    Retail and E-Commerce
            8.8.7.1    Historical Trend (2018-2023)
            8.8.7.2    Forecast Trend (2024-2032)
        8.8.8    Transportation and Logistics
            8.8.8.1    Historical Trend (2018-2023)
            8.8.8.2    Forecast Trend (2024-2032)
        8.8.9    Others 
    8.9    Global Enterprise Content Management Market by Region
        8.9.1    North America
            8.9.1.1    Historical Trend (2018-2023)
            8.9.1.2    Forecast Trend (2024-2032)
        8.9.2    Europe
            8.9.2.1    Historical Trend (2018-2023)
            8.9.2.2    Forecast Trend (2024-2032)
        8.9.3    Asia Pacific
            8.9.3.1    Historical Trend (2018-2023)
            8.9.3.2    Forecast Trend (2024-2032)
        8.9.4    Latin America
            8.9.4.1    Historical Trend (2018-2023)
            8.9.4.2    Forecast Trend (2024-2032)
        8.9.5    Middle East and Africa
            8.9.5.1    Historical Trend (2018-2023)
            8.9.5.2    Forecast Trend (2024-2032)
9    North America Enterprise Content Management Market Analysis
    9.1    United States of America
        9.1.1    Historical Trend (2018-2023)
        9.1.2    Forecast Trend (2024-2032)
    9.2    Canada
        9.2.1    Historical Trend (2018-2023)
        9.2.2    Forecast Trend (2024-2032)
10    Europe Enterprise Content Management Market Analysis
    10.1    United Kingdom
        10.1.1    Historical Trend (2018-2023)
        10.1.2    Forecast Trend (2024-2032)
    10.2    Germany
        10.2.1    Historical Trend (2018-2023)
        10.2.2    Forecast Trend (2024-2032)
    10.3    France
        10.3.1    Historical Trend (2018-2023)
        10.3.2    Forecast Trend (2024-2032)
    10.4    Italy
        10.4.1    Historical Trend (2018-2023)
        10.4.2    Forecast Trend (2024-2032)
    10.5    Others
11    Asia Pacific Enterprise Content Management Market Analysis
    11.1    China
        11.1.1    Historical Trend (2018-2023)
        11.1.2    Forecast Trend (2024-2032)
    11.2    Japan
        11.2.1    Historical Trend (2018-2023)
        11.2.2    Forecast Trend (2024-2032)
    11.3    India
        11.3.1    Historical Trend (2018-2023)
        11.3.2    Forecast Trend (2024-2032)
    11.4    ASEAN
        11.4.1    Historical Trend (2018-2023)
        11.4.2    Forecast Trend (2024-2032)
    11.5    Australia
        11.5.1    Historical Trend (2018-2023)
        11.5.2    Forecast Trend (2024-2032)
    11.6    Others
12    Latin America Enterprise Content Management Market Analysis
    12.1    Brazil
        12.1.1    Historical Trend (2018-2023)
        12.1.2    Forecast Trend (2024-2032)
    12.2    Argentina
        12.2.1    Historical Trend (2018-2023)
        12.2.2    Forecast Trend (2024-2032)
    12.3    Mexico
        12.3.1    Historical Trend (2018-2023)
        12.3.2    Forecast Trend (2024-2032)
    12.4    Others
13    Middle East and Africa Enterprise Content Management Market Analysis
    13.1    Saudi Arabia
        13.1.1    Historical Trend (2018-2023)
        13.1.2    Forecast Trend (2024-2032)
    13.2    United Arab Emirates
        13.2.1    Historical Trend (2018-2023)
        13.2.2    Forecast Trend (2024-2032)
    13.3    Nigeria
        13.3.1    Historical Trend (2018-2023)
        13.3.2    Forecast Trend (2024-2032)
    13.4    South Africa
        13.4.1    Historical Trend (2018-2023)
        13.4.2    Forecast Trend (2024-2032)
    13.5    Others
14    Market Dynamics
    14.1    SWOT Analysis
        14.1.1    Strengths
        14.1.2    Weaknesses
        14.1.3    Opportunities
        14.1.4    Threats
    14.2    Porter’s Five Forces Analysis
        14.2.1    Supplier’s Power
        14.2.2    Buyer’s Power
        14.2.3    Threat of New Entrants
        14.2.4    Degree of Rivalry
        14.2.5    Threat of Substitutes
    14.3    Key Indicators for Demand
    14.4    Key Indicators for Price
15    Value Chain Analysis
16    Competitive Landscape

    16.1    Market Structure
    16.2    Company Profiles
        16.2.1    IBM Corporation
            16.2.1.1    Company Overview
            16.2.1.2    Product Portfolio
            16.2.1.3    Demographic Reach and Achievements
            16.2.1.4    Certifications
        16.2.2    Xerox Corporation
            16.2.2.1    Company Overview
            16.2.2.2    Product Portfolio
            16.2.2.3    Demographic Reach and Achievements
            16.2.2.4    Certifications
        16.2.3    Microsoft Corporation
            16.2.3.1    Company Overview
            16.2.3.2    Product Portfolio
            16.2.3.3    Demographic Reach and Achievements
            16.2.3.4    Certifications
        16.2.4    SAP SE
            16.2.4.1    Company Overview
            16.2.4.2    Product Portfolio
            16.2.4.3    Demographic Reach and Achievements
            16.2.4.4    Certifications
        16.2.5    M-Files Inc.
            16.2.5.1    Company Overview
            16.2.5.2    Product Portfolio
            16.2.5.3    Demographic Reach and Achievements
            16.2.5.4    Certifications
        16.2.6    Epicor Software Corporation
            16.2.6.1    Company Overview
            16.2.6.2    Product Portfolio
            16.2.6.3    Demographic Reach and Achievements
            16.2.6.4    Certifications
        16.2.7    Others
17    Key Trends and Developments in the Market

 

List of Key Figures and Tables

1.    Global Enterprise Content Management Market: Key Industry Highlights, 2018 and 2032
2.    Global Enterprise Content Management Historical Market: Breakup by Type (USD Billion), 2018-2023
3.    Global Enterprise Content Management Market Forecast: Breakup by Type (USD Billion), 2024-2032
4.    Global Enterprise Content Management Historical Market: Breakup by Service (USD Billion), 2018-2023
5.    Global Enterprise Content Management Market Forecast: Breakup by Service (USD Billion), 2024-2032
6.    Global Enterprise Content Management Historical Market: Breakup by Deployment Mode (USD Billion), 2018-2023
7.    Global Enterprise Content Management Market Forecast: Breakup by Deployment Mode (USD Billion), 2024-2032
8.    Global Enterprise Content Management Historical Market: Breakup by Organisation Size (USD Billion), 2018-2023
9.    Global Enterprise Content Management Market Forecast: Breakup by Organisation Size (USD Billion), 2024-2032
10.    Global Enterprise Content Management Historical Market: Breakup by Industry (USD Billion), 2018-2023
11.    Global Enterprise Content Management Market Forecast: Breakup by Industry (USD Billion), 2024-2032
12.    Global Enterprise Content Management Historical Market: Breakup by Region (USD Billion), 2018-2023
13.    Global Enterprise Content Management Market Forecast: Breakup by Region (USD Billion), 2024-2032
14.    North America Enterprise Content Management Historical Market: Breakup by Country (USD Billion), 2018-2023
15.    North America Enterprise Content Management Market Forecast: Breakup by Country (USD Billion), 2024-2032
16.    Europe Enterprise Content Management Historical Market: Breakup by Country (USD Billion), 2018-2023
17.    Europe Enterprise Content Management Market Forecast: Breakup by Country (USD Billion), 2024-2032
18.    Asia Pacific Enterprise Content Management Historical Market: Breakup by Country (USD Billion), 2018-2023
19.    Asia Pacific Enterprise Content Management Market Forecast: Breakup by Country (USD Billion), 2024-2032
20.    Latin America Enterprise Content Management Historical Market: Breakup by Country (USD Billion), 2018-2023
21.    Latin America Enterprise Content Management Market Forecast: Breakup by Country (USD Billion), 2024-2032
22.    Middle East and Africa Enterprise Content Management Historical Market: Breakup by Country (USD Billion), 2018-2023
23.    Middle East and Africa Enterprise Content Management Market Forecast: Breakup by Country (USD Billion), 2024-2032
24.    Global Enterprise Content Management Market Structure

Key Questions Answered in the Report

The global market is projected to grow at a CAGR of 14% in the forecast period of 2024-2032.

Rising need for companies to provide personalised content to the suitable audience via suitable channels is the key industry trend propelling the growth of the market.

The major drivers of the market include rising demand from companies to organise, categorise, and structure the entire available content in a meaningful and easily accessible manner, and the rising internet usage, technological advancements and growing mobile users.

Rising need for companies to provide personalised content to the suitable audience via suitable channels is the key industry trend propelling the growth of the market.

The major regional markets are the Asia Pacific, North America, Latin America, Europe, and the Middle East and Africa.

The types include document management system (DMS), web content management (WCM), document-centric collaboration (DCC), records management, document imaging, and business process management (BPM), among others.

The organisation sizes include small and medium enterprises and large enterprises.

The service segments are professional and managed.

On-premises and cloud are the different deployment modes of enterprise content management.

The diverse industry segments for market are banking, financial services, and insurance, government, manufacturing, healthcare and life sciences, telecom and IT, media and entertainment, retail and e-commerce, and transportation and logistics, among others.

The major players in the market are IBM Corporation, Xerox Corporation, Microsoft Corporation, SAP SE, M-Files Inc., and Epicor Software Corporation, among others.

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