Add 2 More Reports For 20% off

Report Overview

2023

Base Year

2018-2023

Historical Year

2024-2032

Forecast Year

Global Software as a Service Customer Relationship Management Market Outlook

The global software as a service customer relationship Management industry is estimated to grow at a CAGR of 12.5% during the forecast period of 2024-2032.

Global Software as a Service Customer Relationship Management Market

Read more about this report - REQUEST FREE SAMPLE COPY IN PDF

Software as a service customer relationship Management works on a cloud, that is, the software will not be stored on the server of the company; instead it is hosted and managed externally by the provider, with 24/7 access, and no installation or maintenance costs. It also integrates all the business systems.

Market Segmentation

The market can be broadly categorised based on types, company size, and applications.

Global Software as a Service Customer Relationship Management Market By Application

Read more about this report - REQUEST FREE SAMPLE COPY IN PDF

On the basis of type, the market is divided into:

  • Operational CRM System
  • Analytical CRM Systems
  • Collaborative CRM Systems

Based on the company size, the market can be segmented into:

  • Large Enterprises
  • Small and Medium Enterprises

On the basis of application, the industry can be divided into:

  • Retail
  • BFSI
  • Manufacturing
  • Telecom and IT
  • Healthcare
  • Others

The EMR report looks into the regional markets of software as a service customer relationship Management (CRM) like North America, Latin America, Europe, the Middle East and Africa, and the Asia Pacific.

Global Software as a Service Customer Relationship Management Market By Region

Read more about this report - REQUEST FREE SAMPLE COPY IN PDF

Market Analysis

The growth in cloud computing and technology delivery as a service (SaaS) has made CRM systems more affordable and accessible to SMEs. Software as a service customer relationship Management is essential for businesses across sectors such as retail, BFSI, healthcare, telecommunications, and IT because by optimising marketing and sales processes, customer relationship management (CRM) aligns system efficiencies. SaaS CRM has also provided SMEs with a framework for integration into single applications with multiple business functions such as sales management, customer management, advertising management, and productivity management. SaaS CRM allows regulation and risk management to be streamlined. Through a centralised management system, it can better manage business operations. As a result, SMEs are widely embracing it. This growing adoption by SMEs of SaaS CRM is one of the key drivers for the market growth of software as a service customer relationship Management (CRM).

Competitive Landscape

The report presents a detailed analysis of the following key players in the global software as a service customer relationship Management (CRM) industry, looking into their capacity, market shares, and latest developments like capacity expansions, plant turnarounds, and mergers and acquisitions:

  • Adobe Inc. (NASDAQ: ADBE)
  • Microsoft Corp. 
  • Oracle Corp. 
  • Salesforce.com Inc.
  • SAP SE 
  • Others

The EMR report gives an in-depth insight into the market by providing a SWOT analysis as well as an analysis of Porter's Five Forces model.

Key Highlights of the Report

REPORT FEATURES DETAILS
Base Year 2023
Historical Period 2018-2023
Forecast Period 2024-2032
Scope of the Report

Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:

  • Type
  • Company Size
  • Application
  • Region
Breakup by Type
  • Operational CRM System
  • Analytical CRM Systems
  • Collaborative CRM Systems
Breakup by Company Size
  • Large Enterprises
  • Small and Medium Enterprises
Breakup by Application
  • Retail
  • BFSI
  • Manufacturing
  • Telecom and IT
  • Healthcare
  • Other
Breakup by Region
  • North America
    • United States of America 
    • Canada
  • Europe
    • United Kingdom
    • Germany
    • France
    • Italy
    • Others
  • Asia Pacific
    • China
    • Japan
    • India
    • ASEAN
    • Australia
    • Others
  • Latin America
    • Brazil
    • Argentina
    • Mexico
    • Others
  • Middle East and Africa
    • Saudi Arabia
    • United Arab Emirates
    • Nigeria
    • South Africa
    • Others
Market Dynamics
  • SWOT Analysis
  • Porter's Five Forces Analysis
  • Key Indicators for Demand
  • Key Indicators for Price
Competitive Landscape
  • Market Structure
  • Company Profiles
    • Company Overview
    • Product Portfolio
    • Demographic Reach and Achievements
    • Certifications
Companies Covered
  • SAP SE
  • Salesforce, Inc.
  • Oracle Corporation
  • Microsoft Corporation
  • Adobe Inc.
  • Others
Report Price and Purchase Option Explore our purchase options that are best suited to your resources and industry needs.
Delivery Format Delivered as an attached PDF and Excel through email, with an option of receiving an editable PPT, according to the purchase option.

*While we strive to always give you current and accurate information, the numbers depicted on the website are indicative and may differ from the actual numbers in the main report. At Expert Market Research, we aim to bring you the latest insights and trends in the market. Using our analyses and forecasts, stakeholders can understand the market dynamics, navigate challenges, and capitalize on opportunities to make data-driven strategic decisions.*

Looking for specific insights?

Get in touch with us for a customized solution tailored to your unique requirements and save upto 35%!

Key Questions Answered in the Report

The global software as a service customer relationship management (CRM) market is projected to grow at a CAGR of 12.5% between 2024 and 2032.

The major market drivers include the growing adoption of cloud computing, the rising integration of software as a service customer relationship management solutions in various applications, the growing focus to streamline risk management solutions, and technological advancements and innovations.

The increasing adoption of SaaS CRM by small and medium enterprises (SMEs) and the growing adoption of cloud computing solutions are the key trends guiding the growth of the market.

The major regions in the market are North America, Latin America, the Middle East and Africa, Europe, and the Asia Pacific.

Operational CRM systems, analytical CRM systems, and collaborative CRM systems are the significant types of software as a service customer relationship management in the market.

Large enterprises and small and medium enterprises are the significant segments based on company size in the market.

The major applications of the product include retail, BFSI, manufacturing, telecom and IT, and healthcare, among others.

The major players in the market are Adobe Inc., Microsoft Corp., Oracle Corp., Salesforce.com Inc., and SAP SE, among others.

Purchase Full Report

Datasheet

 

USD 2,199

USD 1,999

tax inclusive*

  • Selected Sections, One User
  • Printing Not Allowed
  • Email Delivery in PDF
  • Free Limited Customisation
  • Post Sales Analyst Support
  • 50% Discount on Next Update

Single User License

One User

USD 3,299

USD 2,999

tax inclusive*

  • All Sections, One User
  • One Print Allowed
  • Email Delivery in PDF
  • Free Limited Customisation
  • Post Sales Analyst Support
  • 50% Discount on Next Update

Five User License

Five Users

USD 4,399

USD 3,999

tax inclusive*

  • All Sections, Five Users
  • Five Prints Allowed
  • Email Delivery in PDF
  • Free Limited Customisation
  • Post Sales Analyst Support
  • 50% Discount on Next Update

Corporate License

Unlimited Users

USD 5,499

USD 4,999

tax inclusive*

  • All Sections, Unlimited Users
  • Unlimited Prints Allowed
  • Email Delivery in PDF + Excel
  • Free Limited Customisation
  • Post Sales Analyst Support
  • 50% Discount on Next Update

How To Order

Our step-by-step guide will help you select, purchase, and access your reports swiftly, ensuring you get the information that drives your decisions, right when you need it.

Select License Type

Choose the right license for your needs and access rights.

Click on ‘Buy Now’

Add the report to your cart with one click and proceed to register.

Select Mode of Payment

Choose a payment option for a secure checkout. You will be redirected accordingly.

Strategic Solutions for Informed Decision-Making

Connect For More Information

Our expert team of analysts will offer full support and resolve any queries regarding the report, before and after the purchase.

Our expert team of analysts will offer full support and resolve any queries regarding the report, before and after the purchase.

We employ meticulous research methods, blending advanced analytics and expert insights to deliver accurate, actionable industry intelligence, staying ahead of competitors.

Our skilled analysts offer unparalleled competitive advantage with detailed insights on current and emerging markets, ensuring your strategic edge.

We offer an in-depth yet simplified presentation of industry insights and analysis to meet your specific requirements effectively.

We’re here to help answer any questions about our products and services.

Contact us

Our Offices


Australia

63 Fiona Drive, Tamworth, NSW

+61 448 06 17 27

India

C130 Sector 2 Noida, Uttar Pradesh 201301

+91-858-608-1494

Philippines

40th Floor, PBCom Tower, 6795 Ayala Avenue Cor V.A Rufino St. Makati City,1226.

+63 287899028, +63 967 048 3306

United Kingdom

6 Gardner Place, Becketts Close, Feltham TW14 0BX, Greater London

+44-753-713-2163

United States (Head Office)

30 North Gould Street, Sheridan, WY 82801

+1-415-325-5166

Vietnam

193/26/4 St.no.6, Ward Binh Hung Hoa, Binh Tan District, Ho Chi Minh City

+84865399124

30 North Gould Street, Sheridan, WY 82801

+1-415-325-5166

63 Fiona Drive, Tamworth, NSW

+61 448 06 17 27

C130 Sector 2 Noida, Uttar Pradesh 201301

+91-858-608-1494

40th Floor, PBCom Tower, 6795 Ayala Avenue Cor V.A Rufino St. Makati City, 1226.

+63 287899028, +63 967 048 3306

6 Gardner Place, Becketts Close, Feltham TW14 0BX, Greater London

+44-753-713-2163

193/26/4 St.no.6, Ward Binh Hung Hoa, Binh Tan District, Ho Chi Minh City

+84865399124