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Global Software as a Service Customer Relationship Management Market: By Type: Operational CRM System, Analytical CRM Systems, Collaborative CRM Systems; By Company Size; By Application; Regional Analysis; Historical Market and Forecast (2017-2027); Market Dynamics; Competitive Landscape; Industry Events and Developments

Global Software as a Service Customer Relationship Management Market Outlook

The global software as a service customer relationship Management industry is estimated to grow at a CAGR of 12.5% during the forecast period of 2022-2027.

 

Global Software as a Service Customer Relationship Management Market

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Software as a service customer relationship Management works on a cloud, that is, the software will not be stored on the server of the company; instead it is hosted and managed externally by the provider, with 24/7 access, and no installation or maintenance costs. It also integrates all the business systems.

 

Properties and Applications

The market can be broadly categorised based on types, company size, and applications.

 

Global Software as a Service Customer Relationship Management Market By Application

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On the basis of type, the market is divided into:

  • Operational CRM System
  • Analytical CRM Systems
  • Collaborative CRM Systems

Based on the company size, the market can be segmented into:

  • Large Enterprises
  • Small and Medium Enterprises

On the basis of application, the industry can be divided into:

  • Retail
  • BFSI
  • Manufacturing
  • Telecom and IT
  • Healthcare
  • Others

The EMR report looks into the regional markets of software as a service customer relationship Management (CRM) like North America, Latin America, Europe, the Middle East and Africa, and the Asia Pacific.

 

Global Software as a Service Customer Relationship Management Market By Region

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Market Analysis

The growth in cloud computing and technology delivery as a service (SaaS) has made CRM systems more affordable and accessible to SMEs. Software as a service customer relationship Management is essential for businesses across sectors such as retail, BFSI, healthcare, telecommunications, and IT because by optimising marketing and sales processes, customer relationship management (CRM) aligns system efficiencies. SaaS CRM has also provided SMEs with a framework for integration into single applications with multiple business functions such as sales management, customer management, advertising management, and productivity management. SaaS CRM allows regulation and risk management to be streamlined. Through a centralised management system, it can better manage business operations. As a result, SMEs are widely embracing it. This growing adoption by SMEs of SaaS CRM is one of the key drivers for the market growth of software as a service customer relationship Management (CRM).

 

Competitive Landscape

The report presents a detailed analysis of the following key players in the global software as a service customer relationship Management (CRM) industry, looking into their capacity, market shares, and latest developments like capacity expansions, plant turnarounds, and mergers and acquisitions:

  • Adobe Inc. (NASDAQ: ADBE)
  • Microsoft Corp. 
  • Oracle Corp. 
  • Salesforce.com Inc.
  • SAP SE 
  • Others

The EMR report gives an in-depth insight into the market by providing a SWOT analysis as well as an analysis of Porter's Five Forces model.

 

REPORT FEATURES DETAILS
Base Year 2020
Historical Period 2017-2021
Forecast Period 2022-2027
Scope of the Report Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment- Type, Company Size, Application, Region
Breakup by Type Operational CRM System, Analytical CRM Systems, Collaborative CRM Systems
Breakup by Company Size Large Enterprises, Small and Medium Enterprises
Breakup by Application Retail, BFSI, Manufacturing, Telecom and IT, Healthcare, Other
Breakup by Region North America, Europe, Asia Pacific, Latin America, Middle East and Africa
Market Dynamics SWOT, Porter's Five Forces, EMR’s Key Indicators for Price and Demand
Competitive Landscape Market Structure, Company Profiles- Company Overview, Product Portfolio, Demographic Reach and Achievements, Certifications
Companies Covered Adobe Inc. (NASDAQ: ADBE), Microsoft Corp. (NASDAQ: MSFT), Oracle Corp. (NYSE: ORCL), Salesforce.com Inc. (NYSE: CRM), SAP SE (ETR: SAP), Others
Report Price and Purchase Option Explore our purchase options that are best suited to your resources and industry needs.
Delivery Format Delivered as an attached PDF and Excel through email, with an option of receiving an editable PPT, according to the purchase option.

 

*We at Expert Market Research always thrive to give you the latest information. The numbers in the article are only indicative and may be different from the actual report.

1    Preface
2    Report Coverage – Key Segmentation and Scope
3    Report Description

    3.1    Market Definition and Outlook
    3.2    Properties and Applications
    3.3    Market Analysis
    3.4    Key Players
4    Key Assumptions
5    Executive Summary

    5.1    Overview
    5.2    Key Drivers
    5.3    Key Developments
    5.4    Competitive Structure
    5.5    Key Industrial Trends
6    Snapshot
    6.1    Global
    6.2    Regional
7    Industry Opportunities and Challenges
8    Global Software as a Service Customer Relationship Management Market Analysis

    8.1    Key Industry Highlights
    8.2    Global Software as a Service Customer Relationship Management Historical Market (2017-2021) 
    8.3    Global Software as a Service Customer Relationship Management Market Forecast (2022-2027)
    8.4    Global Software as a Service Customer Relationship Management Market by Type
        8.4.1    Operational CRM System 
            8.4.1.1    Market Share
            8.4.1.2    Historical Trend (2017-2021)
            8.4.1.3    Forecast Trend (2022-2027)
        8.4.2    Analytical CRM Systems
            8.4.2.1    Market Share
            8.4.2.2    Historical Trend (2017-2021)
            8.4.2.3    Forecast Trend (2022-2027)
        8.4.3    Collaborative CRM Systems
            8.4.3.1    Market Share
            8.4.3.2    Historical Trend (2017-2021)
            8.4.3.3    Forecast Trend (2022-2027)
    8.5    Global Software as a Service Customer Relationship Management Market by Company Size
        8.5.1    Large Enterprises
            8.5.1.1    Market Share
            8.5.1.2    Historical Trend (2017-2021)
            8.5.1.3    Forecast Trend (2022-2027)
        8.5.2    Small and Medium Enterprises
            8.5.2.1    Market Share
            8.5.2.2    Historical Trend (2017-2021)
            8.5.2.3    Forecast Trend (2022-2027)
    8.6    Global Software as a Service Customer Relationship Management Market by Application
        8.6.1    Retail 
            8.6.1.1    Market Share
            8.6.1.2    Historical Trend (2017-2021)
            8.6.1.3    Forecast Trend (2022-2027)
        8.6.2    BFSI
            8.6.2.1    Market Share
            8.6.2.2    Historical Trend (2017-2021)
            8.6.2.3    Forecast Trend (2022-2027)
        8.6.3    Manufacturing
            8.6.3.1    Market Share
            8.6.3.2    Historical Trend (2017-2021)
            8.6.3.3    Forecast Trend (2022-2027)
        8.6.4    Telecom and IT 
            8.6.4.1    Market Share
            8.6.4.2    Historical Trend (2017-2021)
            8.6.4.3    Forecast Trend (2022-2027)
        8.6.5    Healthcare 
            8.6.5.1    Market Share
            8.6.5.2    Historical Trend (2017-2021)
            8.6.5.3    Forecast Trend (2022-2027)
        8.6.6    Other
    8.7    Global Software as a Service Customer Relationship Management Market by Region
        8.7.1    Market Share
            8.7.1.1    North America
            8.7.1.2    Europe
            8.7.1.3    Asia Pacific
            8.7.1.4    Latin America
            8.7.1.5    Middle East and Africa
9    Regional Analysis
    9.1    North America
        9.1.1    Historical Trend (2017-2021)
        9.1.2    Forecast Trend (2022-2027)
        9.1.3    Breakup by Country
            9.1.3.1    United States of America 
            9.1.3.2    Canada
    9.2    Europe
        9.2.1    Historical Trend (2017-2021)
        9.2.2    Forecast Trend (2022-2027)
        9.2.3    Breakup by Country 
            9.2.3.1    United Kingdom
            9.2.3.2    Germany
            9.2.3.3    France
            9.2.3.4    Italy
            9.2.3.5    Others
    9.3    Asia Pacific
        9.3.1    Historical Trend (2017-2021)
        9.3.2    Forecast Trend (2022-2027)
        9.3.3    Breakup by Country
            9.3.3.1    China
            9.3.3.2    Japan
            9.3.3.3    India
            9.3.3.4    ASEAN
            9.3.3.5    Australia
            9.3.3.6    Others
    9.4    Latin America
        9.4.1    Historical Trend (2017-2021)
        9.4.2    Forecast Trend (2022-2027)
        9.4.3    Breakup by Country
            9.4.3.1    Brazil
            9.4.3.2    Argentina
            9.4.3.3    Mexico
            9.4.3.4    Others
    9.5    Middle East and Africa
        9.5.1    Historical Trend (2017-2021)
        9.5.2    Forecast Trend (2022-2027)
        9.5.3    Breakup by Country
            9.5.3.1    Saudi Arabia
            9.5.3.2    United Arab Emirates
            9.5.3.3    Nigeria
            9.5.3.4    South Africa
            9.5.3.5    Others
10    Market Dynamics
    10.1    SWOT Analysis
        10.1.1    Strengths
        10.1.2    Weaknesses
        10.1.3    Opportunities
        10.1.4    Threats
    10.2    Porter’s Five Forces Analysis
        10.2.1    Supplier’s Power
        10.2.2    Buyer’s Power
        10.2.3    Threat of New Entrants
        10.2.4    Degree of Rivalry
        10.2.5    Threat of Substitutes
    10.3    EMR’s Key Indicators for Demand
    10.4    EMR’s Key Indicators for Price
11    Competitive Landscape
    11.1    Market Structure
    11.2    Company Profiles
        11.2.1    SAP SE
            11.2.1.1    Company Overview
            11.2.1.2    Product Portfolio
            11.2.1.3    Demographic Reach and Achievements
            11.2.1.4    Certifications
        11.2.2    Salesforce, Inc.
            11.2.2.1    Company Overview
            11.2.2.2    Product Portfolio
            11.2.2.3    Demographic Reach and Achievements
            11.2.2.4    Certifications
        11.2.3    Oracle Corporation
            11.2.3.1    Company Overview
            11.2.3.2    Product Portfolio
            11.2.3.3    Demographic Reach and Achievements
            11.2.3.4    Certifications
        11.2.4    Microsoft Corporation
            11.2.4.1    Company Overview
            11.2.4.2    Product Portfolio
            11.2.4.3    Demographic Reach and Achievements
            11.2.4.4    Certifications
        11.2.5    Adobe Inc.
            11.2.5.1    Company Overview
            11.2.5.2    Product Portfolio
            11.2.5.3    Demographic Reach and Achievements
            11.2.5.4    Certifications
        11.2.6    Others
12    Industry Events and Developments

 

List of Figures and Tables

1.    Global Software as a Service Customer Relationship Management Market: Key Industry Highlights, 2016 and 2026
2.    Global Software as a Service Customer Relationship Management Historical Market: Breakup by Type (USD Million), 2017-2021
3.    Global Software as a Service Customer Relationship Management Market Forecast: Breakup by Type (USD Million), 2022-2027
4.    Global Software as a Service Customer Relationship Management Historical Market: Breakup by Company Size (USD Million), 2017-2021
5.    Global Software as a Service Customer Relationship Management Market Forecast: Breakup by Company Size (USD Million), 2022-2027
6.    Global Software as a Service Customer Relationship Management Historical Market: Breakup by Application (USD Million), 2017-2021
7.    Global Software as a Service Customer Relationship Management Market Forecast: Breakup by Application (USD Million), 2022-2027
8.    Global Software as a Service Customer Relationship Management Historical Market: Breakup by Region (USD Million), 2017-2021
9.    Global Software as a Service Customer Relationship Management Market Forecast: Breakup by Region (USD Million), 2022-2027
10.    North America Software as a Service Customer Relationship Management Historical Market: Breakup by Country (USD Million), 2017-2021
11.    North America Software as a Service Customer Relationship Management Market Forecast: Breakup by Country (USD Million), 2022-2027
12.    Europe Software as a Service Customer Relationship Management Historical Market: Breakup by Country (USD Million), 2017-2021
13.    Europe Software as a Service Customer Relationship Management Market Forecast: Breakup by Country (USD Million), 2022-2027
14.    Asia Pacific Software as a Service Customer Relationship Management Historical Market: Breakup by Country (USD Million), 2017-2021
15.    Asia Pacific Software as a Service Customer Relationship Management Market Forecast: Breakup by Country (USD Million), 2022-2027
16.    Latin America Software as a Service Customer Relationship Management Historical Market: Breakup by Country (USD Million), 2017-2021
17.    Latin America Software as a Service Customer Relationship Management Market Forecast: Breakup by Country (USD Million), 2022-2027
18.    Middle East and Africa Software as a Service Customer Relationship Management Historical Market: Breakup by Country (USD Million), 2017-2021
19.    Middle East and Africa Software as a Service Customer Relationship Management Market Forecast: Breakup by Country (USD Million), 2022-2027
20.    Global Software as a Service Customer Relationship Management Market Structure

Key Questions Answered in the Report

The global software as a service customer relationship management (CRM) market is projected to grow at a CAGR of 12.5% between 2021 and 2026.

The major drivers of the industry, such as the growing adoption of cloud computing, integration of software as a service customer relationship management systems in various application sectors, need to streamline risk management solutions, and the growing technological advancements, are expected to aid the market growth.

The increased adoption of SaaS CRM by small and medium enterprises (SMEs) is the key market trend guiding the growth of the industry.

The major regions in the industry are North America, Latin America, the Middle East and Africa, Europe, and the Asia Pacific.

Operational CRM systems, analytical CRM systems, and collaborative CRM systems are the leading types of the system available in the industry.

Large enterprises and small and medium enterprises are the significant segments based on company size in the industry.

The major applications of the product include retail, BFSI, manufacturing, telecom and IT, and healthcare, among others.

The major players in the industry are Adobe Inc., Microsoft Corp., Oracle Corp., Salesforce.com Inc., and SAP SE, among others.

Analyst Review

The global software as a service customer relationship management (CRM) market is being driven by the rapid technological advancements and the increase in the demand for centralised management system in organisations. Aided by the growing popularity of SaaS CRM among small and medium enterprises (SMEs), the market is expected to witness a robust growth in the forecast period of 2022-2027, growing at a CAGR of 12.5%.

EMR’s meticulous research methodology delves deep into the market, covering the macro and micro aspects of the industry. Based on type, the industry can be segmented into operational CRM systems, analytical CRM systems, and collaborative CRM systems. On the basis of company size, the industry is bifurcated into large enterprises, and small and medium enterprises. On the basis of application, the industry is divided into retail, BFSI, manufacturing, telecom and IT, and healthcare, among others. The major regional markets for software as a service customer relationship management (CRM) are North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa. The key players in the above market include Adobe Inc., Microsoft Corp., Oracle Corp., Salesforce.com Inc., and SAP SE, among others.

EMR’s research methodology uses a combination of cutting-edge analytical tools and the expertise of their highly accomplished team, thus, providing their customers with market insights that are accurate, actionable, and help them remain ahead of their competition.

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