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Global Unified Communications Market: By Type: On-premise, Hosted or Cloud-based; By Solution: Instant and Unified Messaging, IP Telephony, Audio & Video Conferencing; By Organization Size; By End Use; Regional Analysis; Historical Market and Forecast (2018-2028); Market Dynamics; Competitive Landscape; Industry Events and Developments
Global Unified Communications Market Outlook
The global unified communications market is expected to grow at a CAGR of 24% in the forecast period of 2023-2028 to attain USD 295.22 billion by 2028.
Increasing Demand for Audio and Video Conferencing to Bolster the Growth of the Unified Communications Market
Based on solution, the audio and video conferencing segment is expected to account for a significant share in the market. This can be attributed to the rising importance of communication and coordination among subordinates. The video conferencing solutions provide visual communication, which enhances teamwork and coordination in any organisation, further providing better outcomes. This is expected to drive the growth of the segment in the forecast period.
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Large Enterprises to Aid the Growth of the Unified Communications Market
On the basis of organisation size, large enterprises account for a significant share in the market. The shift of enterprise workload to cloud based model, particularly amidst the COVID-19 pandemic, along with the adoption of flexible policies, such as bring your own device (BYOD) policy, which allows employees to communicate through their own personal/computing devices, is expected to further aid the market growth. Meanwhile, a large expansion of SMEs is likely to bolster the demand for unified communications in the forecast period.
The Enterprises and Education Sector to Boost the Demand for Unified Communications
On the basis of end-use, the enterprises and education sector, together, accounts for a significant share in the market and is expected to witness a robust growth in the forecast period. Ever since the COVID-19 induced lockdown struck the cities, there has been a growing trend of work-from-home or study-from-home culture. To battle the effects of lockdown, the rising trend of attending online lectures has propelled the demand for unified communications.
North America Accounts for a Significant Share in the Unified Communications Market
The market growth in North America can be attributed to the increased adoption of advanced technology among North American enterprises. The rising investments and collaborations between the key market players in the region are likely to be the driving factor for the market. The market will further be propelled by the availability of high end infrastructures in the region.
Unified Communications: Market Segmentation
Unified communication is defined as the conceptual system for amalgamating various communication methods used in enterprises. The communication channels, which are combined include voice, video, personal and team messaging, voicemail, and content sharing. These channels are combined through equipment, software, and services.
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Based on type, the market is divided into:
- On-Premise
- Hosted or Cloud-Based
On the basis of solution, the market can be segmented into:
- Instant and Unified Messaging
- IP Telephony
- Audio and Video Conferencing
- Others
By organisation size, the market can be categorised into:
- Large Enterprises
- SMEs
Based on end-use, the market can be divided into:
- Government
- Enterprises
- Education
- Healthcare
- Others
The regional markets for the product include North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa.
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Increasing Penetration of Artificial Intelligence and Machine Learning to Boost the Growth of the Unified Communications Market
The increasing penetration of artificial intelligence and machine learning has driven the growth of the unified communications market. The market will further be propelled by the growing need for effective communication in enterprises, SMEs, and various organisations, for better teamwork and coordination. The rising autonomous work environment, buttressed by the growing adoption of internet of things (IoT), is likely to aid the market further. The market is expected to be augmented by the expansion of large, medium, and small enterprises, which will foster the demand for unified communications for better communication and outcome.
Key Players in the Global Unified Communications Market
The report gives a detailed analysis of the following key players in the global unified communications market, covering their competitive landscape, capacity, and latest developments like mergers, acquisitions, and investments, expansions of capacity, and plant turnarounds:
- Avaya Inc.
- Cisco Systems Inc.
- Microsoft Corporation
- IBM Corporation
- Ring Central Inc
- 8x8 Inc.
- Others
The comprehensive EMR report provides an in-depth assessment of the market based on the Porter's five forces model along with giving a SWOT analysis.
Key Highlights of the Report
| REPORT FEATURES | DETAILS |
|---|---|
| Base Year | 2022 |
| Historical Period | 2018-2022 |
| Forecast Period | 2023-2028 |
| Scope of the Report | Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment- Type, Solution, Organization Size, End Use, Region |
| Breakup by Type | On-premise, Hosted or Cloud-based |
| Breakup by Solution | Instant and Unified Messaging, IP Telephony, Audio & Video Conferencing, Others |
| Breakup by Organization Size | Large Enterprises, SMEs |
| Breakup by End Use | Government, Enterprises, Education , Healthcare, Others |
| Breakup by Region | North America, Latin America, Europe, Middle East and Africa, Asia Pacific |
| Market Dynamics | SWOT, Porter's Five Forces, Key Indicators for Price and Demand |
| Competitive Landscape | Market Structure, Company Profiles- Company Overview, Product Portfolio, Demographic Reach and Achievements, Certifications |
| Companies Covered | Avaya, Inc., Cisco Systems, Inc., Microsoft Corporation, IBM Corporation, RingCentral, Inc, 8x8, Inc., Others |
| Report Price and Purchase Option | Explore our purchase options that are best suited to your resources and industry needs. |
| Delivery Format | Delivered as an attached PDF and Excel through email, with an option of receiving an editable PPT, according to the purchase option. |
*At Expert Market Research, we strive to always give you current and accurate information. The numbers depicted in the description are indicative and may differ from the actual numbers in the final EMR report.
1 Preface
2 Report Coverage – Key Segmentation and Scope
3 Report Description
3.1 Market Definition and Outlook
3.2 Properties and Applications
3.3 Market Analysis
3.4 Key Players
4 Key Assumptions
5 Executive Summary
5.1 Overview
5.2 Key Drivers
5.3 Key Developments
5.4 Competitive Structure
5.5 Key Industrial Trends
6 Snapshot
6.1 Global
6.2 Regional
7 Opportunities and Challenges in the Market
8 Global Unified Communications Market Analysis
8.1 Key Industry Highlights
8.2 Global Unified Communications Historical Market (2018-2022)
8.3 Global Unified Communications Market Forecast (2023-2028)
8.4 Global Unified Communications Market by Type
8.4.1 On-premise
8.4.1.1 Historical Trend (2018-2022)
8.4.1.2 Forecast Trend (2023-2028)
8.4.2 Hosted or Cloud-based
8.4.2.1 Historical Trend (2018-2022)
8.4.2.2 Forecast Trend (2023-2028)
8.5 Global Unified Communications Market by Solution
8.5.1 Instant and Unified Messaging
8.5.1.1 Historical Trend (2018-2022)
8.5.1.2 Forecast Trend (2023-2028)
8.5.2 IP Telephony
8.5.2.1 Historical Trend (2018-2022)
8.5.2.2 Forecast Trend (2023-2028)
8.5.3 Audio & Video Conferencing
8.5.3.1 Historical Trend (2018-2022)
8.5.3.2 Forecast Trend (2023-2028)
8.5.4 Others
8.6 Global Unified Communications Market by Organization Size
8.6.1 Large Enterprises
8.6.1.1 Historical Trend (2018-2022)
8.6.1.2 Forecast Trend (2023-2028)
8.6.2 SMEs
8.6.2.1 Historical Trend (2018-2022)
8.6.2.2 Forecast Trend (2023-2028)
8.7 Global Unified Communications Market by End Use
8.7.1 Government
8.7.1.1 Historical Trend (2018-2022)
8.7.1.2 Forecast Trend (2023-2028)
8.7.2 Enterprises
8.7.2.1 Historical Trend (2018-2022)
8.7.2.2 Forecast Trend (2023-2028)
8.7.3 Education
8.7.3.1 Historical Trend (2018-2022)
8.7.3.2 Forecast Trend (2023-2028)
8.7.4 Healthcare
8.7.4.1 Historical Trend (2018-2022)
8.7.4.2 Forecast Trend (2023-2028)
8.7.5 Others
8.8 Global Unified Communications Market by Region
8.8.1 North America
8.8.1.1 Historical Trend (2018-2022)
8.8.1.2 Forecast Trend (2023-2028)
8.8.2 Europe
8.8.2.1 Historical Trend (2018-2022)
8.8.2.2 Forecast Trend (2023-2028)
8.8.3 Asia Pacific
8.8.3.1 Historical Trend (2018-2022)
8.8.3.2 Forecast Trend (2023-2028)
8.8.4 Latin America
8.8.4.1 Historical Trend (2018-2022)
8.8.4.2 Forecast Trend (2023-2028)
8.8.5 Middle East and Africa
8.8.5.1 Historical Trend (2018-2022)
8.8.5.2 Forecast Trend (2023-2028)
9 North America Unified Communications Market Analysis
9.1 United States of America
9.1.1 Historical Trend (2018-2022)
9.1.2 Forecast Trend (2023-2028)
9.2 Canada
9.2.1 Historical Trend (2018-2022)
9.2.2 Forecast Trend (2023-2028)
10 Europe Unified Communications Market Analysis
10.1 United Kingdom
10.1.1 Historical Trend (2018-2022)
10.1.2 Forecast Trend (2023-2028)
10.2 Germany
10.2.1 Historical Trend (2018-2022)
10.2.2 Forecast Trend (2023-2028)
10.3 France
10.3.1 Historical Trend (2018-2022)
10.3.2 Forecast Trend (2023-2028)
10.4 Italy
10.4.1 Historical Trend (2018-2022)
10.4.2 Forecast Trend (2023-2028)
10.5 Others
11 Asia Pacific Unified Communications Market Analysis
11.1 China
11.1.1 Historical Trend (2018-2022)
11.1.2 Forecast Trend (2023-2028)
11.2 Japan
11.2.1 Historical Trend (2018-2022)
11.2.2 Forecast Trend (2023-2028)
11.3 India
11.3.1 Historical Trend (2018-2022)
11.3.2 Forecast Trend (2023-2028)
11.4 ASEAN
11.4.1 Historical Trend (2018-2022)
11.4.2 Forecast Trend (2023-2028)
11.5 Australia
11.5.1 Historical Trend (2018-2022)
11.5.2 Forecast Trend (2023-2028)
11.6 Others
12 Latin America Unified Communications Market Analysis
12.1 Brazil
12.1.1 Historical Trend (2018-2022)
12.1.2 Forecast Trend (2023-2028)
12.2 Argentina
12.2.1 Historical Trend (2018-2022)
12.2.2 Forecast Trend (2023-2028)
12.3 Mexico
12.3.1 Historical Trend (2018-2022)
12.3.2 Forecast Trend (2023-2028)
12.4 Others
13 Middle East and Africa Unified Communications Market Analysis
13.1 Saudi Arabia
13.1.1 Historical Trend (2018-2022)
13.1.2 Forecast Trend (2023-2028)
13.2 United Arab Emirates
13.2.1 Historical Trend (2018-2022)
13.2.2 Forecast Trend (2023-2028)
13.3 Nigeria
13.3.1 Historical Trend (2018-2022)
13.3.2 Forecast Trend (2023-2028)
13.4 South Africa
13.4.1 Historical Trend (2018-2022)
13.4.2 Forecast Trend (2023-2028)
13.5 Others
14 Market Dynamics
14.1 SWOT Analysis
14.1.1 Strengths
14.1.2 Weaknesses
14.1.3 Opportunities
14.1.4 Threats
14.2 Porter’s Five Forces Analysis
14.2.1 Supplier’s Power
14.2.2 Buyer’s Power
14.2.3 Threat of New Entrants
14.2.4 Degree of Rivalry
14.2.5 Threat of Substitutes
14.3 Key Indicators for Demand
14.4 Key Indicators for Price
15 Value Chain Analysis
16 Competitive Landscape
16.1 Market Structure
16.2 Company Profiles
16.2.1 Avaya, Inc.
16.2.1.1 Company Overview
16.2.1.2 Product Portfolio
16.2.1.3 Demographic Reach and Achievements
16.2.1.4 Certifications
16.2.2 Cisco Systems, Inc.
16.2.2.1 Company Overview
16.2.2.2 Product Portfolio
16.2.2.3 Demographic Reach and Achievements
16.2.2.4 Certifications
16.2.3 Microsoft Corporation
16.2.3.1 Company Overview
16.2.3.2 Product Portfolio
16.2.3.3 Demographic Reach and Achievements
16.2.3.4 Certifications
16.2.4 IBM Corporation
16.2.4.1 Company Overview
16.2.4.2 Product Portfolio
16.2.4.3 Demographic Reach and Achievements
16.2.4.4 Certifications
16.2.5 RingCentral, Inc
16.2.5.1 Company Overview
16.2.5.2 Product Portfolio
16.2.5.3 Demographic Reach and Achievements
16.2.5.4 Certifications
16.2.6 8x8, Inc.
16.2.6.1 Company Overview
16.2.6.2 Product Portfolio
16.2.6.3 Demographic Reach and Achievements
16.2.6.4 Certifications
16.2.7 Others
17 Key Trends and Developments in the Market
List of Key Figures and Tables
1. Global Unified Communications Market: Key Industry Highlights, 2018 and 2028
2. Global Unified Communications Historical Market: Breakup by Type (USD Billion), 2018-2022
3. Global Unified Communications Market Forecast: Breakup by Type (USD Billion), 2023-2028
4. Global Unified Communications Historical Market: Breakup by Solution (USD Billion), 2018-2022
5. Global Unified Communications Market Forecast: Breakup by Solution (USD Billion), 2023-2028
6. Global Unified Communications Historical Market: Breakup by Organization Size (USD Billion), 2018-2022
7. Global Unified Communications Market Forecast: Breakup by Organization Size (USD Billion), 2023-2028
8. Global Unified Communications Historical Market: Breakup by End Use (USD Billion), 2018-2022
9. Global Unified Communications Market Forecast: Breakup by End Use (USD Billion), 2023-2028
10. Global Unified Communications Historical Market: Breakup by Region (USD Billion), 2018-2022
11. Global Unified Communications Market Forecast: Breakup by Region (USD Billion), 2023-2028
12. North America Unified Communications Historical Market: Breakup by Country (USD Billion), 2018-2022
13. North America Unified Communications Market Forecast: Breakup by Country (USD Billion), 2023-2028
14. Europe Unified Communications Historical Market: Breakup by Country (USD Billion), 2018-2022
15. Europe Unified Communications Market Forecast: Breakup by Country (USD Billion), 2023-2028
16. Asia Pacific Unified Communications Historical Market: Breakup by Country (USD Billion), 2018-2022
17. Asia Pacific Unified Communications Market Forecast: Breakup by Country (USD Billion), 2023-2028
18. Latin America Unified Communications Historical Market: Breakup by Country (USD Billion), 2018-2022
19. Latin America Unified Communications Market Forecast: Breakup by Country (USD Billion), 2023-2028
20. Middle East and Africa Unified Communications Historical Market: Breakup by Country (USD Billion), 2018-2022
21. Middle East and Africa Unified Communications Market Forecast: Breakup by Country (USD Billion), 2023-2028
22. Global Unified Communications Market Structure
Key Questions Answered in the Report
The global unified communications market is projected to grow at a CAGR of 24% between 2023 and 2028.
The market is primarily being driven by the increasing importance of subordinate communication and coordination, shift of enterprise workload to cloud-based model, expansion of SMEs, rising trend of attending online lectures, rising investments and collaborations.
The key trends augmenting the market’s expansion are the rising penetration of artificial intelligence and machine learning, and the burgeoning need for efficient communication in businesses, SMEs, and other organisations.
The major regions in the market are North America, Latin America, Europe, the Middle East and Africa, and the Asia Pacific with North America accounting for the largest share in the market.
Based on type, the market is divided into on-premises and hosted or cloud-based.
Based on solution, the audio and video conferencing segment is expected to account for a significant share in the market.
The large enterprises segment is the dominant type of organisation size in the market.
The enterprises and education sector is the leading end-use segment in the market.
The major players in the market are Avaya, Inc., Cisco Systems, Inc., Microsoft Corporation, IBM Corporation, RingCentral, Inc, and 8x8, Inc., among others.
Analyst Review
The global unified communications market is being driven by the increasing importance of subordinate communication and coordination in the historical period. Aided by the rising penetration of artificial intelligence and machine learning and the burgeoning need for efficient communication in businesses, SMEs, and other organisations, the market is expected to witness a further growth in the forecast period of 2023-2028, growing at a CAGR of 24%.
EMR’s meticulous research methodology delves deep into the market, covering the macro and micro aspects of the market. Based on its types, the global unified communications market can be segmented into on-premise and hosted or cloud based. By solution, the market can be divided into instant and unified messaging, IP telephony, audio and video conferencing, among others. By organisation size the primary segments are large enterprises and SMEs, with large enterprises segment accounting for the largest market share. By end-use, government, enterprises, education, and healthcare, among others are the various sectors, with enterprises and education sectors accounting for the largest market share. The major regional markets for unified communications are North America, Latin America, Europe, the Middle East and Africa, and the Asia Pacific, with North America accounting for the largest share of the market. The key players in the above market include Avaya, Inc., Cisco Systems, Inc., Microsoft Corporation, IBM Corporation, RingCentral, Inc, and 8x8, Inc., among others.
EMR’s research methodology uses a combination of cutting-edge analytical tools and the expertise of their highly accomplished team, thus, providing their customers with market insights that are accurate, actionable, and help them remain ahead of their competition.
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