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Global Unified Communications Market: By Type: On-premise, Hosted or Cloud-based; By Solution: Instant and Unified Messaging, IP Telephony, Audio & Video Conferencing; By Organization Size; By End Use; Regional Analysis; Historical Market and Forecast (2016-2026); Market Dynamics; Competitive Landscape; Industry Events and Developments

Global Unified Communications Market Outlook

The global unified communications market is expected to grow at a CAGR of 24% in the forecast period of 2021-2026 to attain USD 192 billion by 2026.

 

Global Unified Communications Market

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Increasing Demand for Audio and Video Conferencing to Bolster the Growth of the Unified Communications Industry

Based on solution, the audio and video conferencing segment is expected to account for a significant share in the market. This can be attributed to the rising importance of communication and coordination among subordinates. The video conferencing solutions provide visual communication, which enhances teamwork and coordination in any organisation, further providing better outcomes. This is expected to drive the growth of the segment in the forecast period.

 

Large Enterprises to Aid the Growth of the Unified Communications Industry

On the basis of organisation size, large enterprises account for a significant share in the market. The shift of enterprise workload to cloud based model, particularly amidst the COVID-19 pandemic, along with the adoption of flexible policies, such as  bring your own device (BYOD) policy, which allows employees to communicate through their own personal/computing devices, is expected to further aid the market growth. Meanwhile, a large expansion of SMEs is likely to bolster the demand for unified communications in the forecast period.

 

The Enterprises and Education Sector to Boost the Demand for Unified Communications

On the basis of end-use, the enterprises and education sector, together, accounts for a significant share in the industry and is expected to witness a robust growth in the forecast period. Ever since the COVID-19 induced lockdown struck the cities, there has been a growing trend of work-from-home or study-from-home culture. To battle the effects of lockdown, the rising trend of attending online lectures has propelled the demand for unified communications.

 

North America Accounts for a Significant Share in the Unified Communications Industry

The market growth in North America can be attributed to the increased adoption of advanced technology among North American enterprises. The rising investments and collaborations between the key market players in the region are likely to be the driving factor for the market. The market will further be propelled by the availability of high end infrastructures in the region.

 

Unified Communications: Industry Definition and Segmentation

Unified communication is defined as the conceptual system for amalgamating various communication methods used in enterprises. The communication channels, which are combined include voice, video, personal and team messaging, voicemail, and content sharing. These channels are combined through equipment, software, and services.

 

Global Unified Communications Market By End Use

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Based on type, the market is divided into:

  • On-Premise
  • Hosted or Cloud-Based

On the basis of solution, the industry can be segmented into:

  • Instant and Unified Messaging
  • IP Telephony 
  • Audio and Video Conferencing
  • Others

By organisation size, the industry can be categorised into:

  • Large Enterprises
  • SMEs

Based on end-use, the market can be divided into:

  • Government 
  • Enterprises
  • Education
  • Healthcare
  • Others

The regional markets for the product include North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa.

 

Global Unified Communications Market By Region

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Increasing Penetration of Artificial Intelligence and Machine Learning to Boost the Growth of the Unified Communications Industry

The increasing penetration of artificial intelligence and machine learning has driven the growth of the unified communications industry. The market will further be propelled by the growing need for effective communication in enterprises, SMEs, and various organisations, for better teamwork and coordination. The rising autonomous work environment, buttressed by the growing adoption of internet of things (IoT), is likely to aid the market further. The market is expected to be augmented by the expansion of large, medium, and small enterprises, which will foster the demand for unified communications for better communication and outcome.

 

Key Industry Players in the Global Unified Communications Market

The report gives a detailed analysis of the following key players in the global unified communications market, covering their competitive landscape, capacity, and latest developments like mergers, acquisitions, and investments, expansions of capacity, and plant turnarounds:

  • Avaya Inc.
  • Cisco Systems Inc.
  • Microsoft Corporation 
  • IBM Corporation
  • Ring Central Inc
  • 8x8 Inc.
  • Others

The comprehensive EMR report provides an in-depth assessment of the industry based on the Porter's five forces model along with giving a SWOT analysis.

*We at Expert Market Research always thrive to give you the latest information. The numbers in the article are only indicative and may be different from the actual report.

1    Preface
2    Report Coverage – Key Segmentation and Scope
3    Report Description

    3.1    Market Definition and Outlook
    3.2    Properties and Applications
    3.3    Market Analysis
    3.4    Key Players
4    Key Assumptions
5    Executive Summary

    5.1    Overview
    5.2    Key Drivers
    5.3    Key Developments
    5.4    Competitive Structure
    5.5    Key Industrial Trends
6    Snapshot
    6.1    Global
    6.2    Regional
7    Industry Opportunities and Challenges
8    Global Unified Communications Market Analysis

    8.1    Key Industry Highlights
    8.2    Global Unified Communications Historical Market (2016-2020) 
    8.3    Global Unified Communications Market Forecast (2021-2026)
    8.4    Global Unified Communications Market by Type
        8.4.1    On-premise
            8.4.1.1    Market Share
            8.4.1.2    Historical Trend (2016-2020)
            8.4.1.3    Forecast Trend (2021-2026)
        8.4.2    Hosted or Cloud-based 
            8.4.2.1    Market Share
            8.4.2.2    Historical Trend (2016-2020)
            8.4.2.3    Forecast Trend (2021-2026)
    8.5    Global Unified Communications Market by Solution
        8.5.1    Instant and Unified Messaging
            8.5.1.1    Market Share
            8.5.1.2    Historical Trend (2016-2020)
            8.5.1.3    Forecast Trend (2021-2026)
        8.5.2    IP Telephony
            8.5.2.1    Market Share
            8.5.2.2    Historical Trend (2016-2020)
            8.5.2.3    Forecast Trend (2021-2026)
        8.5.3    Audio & Video Conferencing
            8.5.3.1    Market Share
            8.5.3.2    Historical Trend (2016-2020)
            8.5.3.3    Forecast Trend (2021-2026)
        8.5.4    Others
    8.6    Global Unified Communications Market by Organization Size
        8.6.1    Large Enterprises
            8.6.1.1    Market Share
            8.6.1.2    Historical Trend (2016-2020)
            8.6.1.3    Forecast Trend (2021-2026)
        8.6.2    SMEs 
            8.6.2.1    Market Share
            8.6.2.2    Historical Trend (2016-2020)
            8.6.2.3    Forecast Trend (2021-2026)
    8.7    Global Unified Communications Market by End Use
        8.7.1    Government
            8.7.1.1    Market Share
            8.7.1.2    Historical Trend (2016-2020)
            8.7.1.3    Forecast Trend (2021-2026)
        8.7.2    Enterprises
            8.7.2.1    Market Share
            8.7.2.2    Historical Trend (2016-2020)
            8.7.2.3    Forecast Trend (2021-2026)
        8.7.3    Education 
            8.7.3.1    Market Share
            8.7.3.2    Historical Trend (2016-2020)
            8.7.3.3    Forecast Trend (2021-2026)
        8.7.4    Healthcare
            8.7.4.1    Market Share
            8.7.4.2    Historical Trend (2016-2020)
            8.7.4.3    Forecast Trend (2021-2026)
        8.7.5    Others
    8.8    Global Unified Communications Market by Region
        8.8.1    Market Share
            8.8.1.1    North America
            8.8.1.2    Europe
            8.8.1.3    Asia Pacific
            8.8.1.4    Latin America
            8.8.1.5    Middle East and Africa
9    Regional Analysis
    9.1    North America
        9.1.1    Historical Trend (2016-2020)
        9.1.2    Forecast Trend (2021-2026)
        9.1.3    Breakup by Country
            9.1.3.1    United States of America 
            9.1.3.2    Canada
    9.2    Europe
        9.2.1    Historical Trend (2016-2020)
        9.2.2    Forecast Trend (2021-2026)
        9.2.3    Breakup by Country
            9.2.3.1    United Kingdom
            9.2.3.2    Germany
            9.2.3.3    France
            9.2.3.4    Italy
            9.2.3.5    Others
    9.3    Asia Pacific
        9.3.1    Historical Trend (2016-2020)
        9.3.2    Forecast Trend (2021-2026)
        9.3.3    Breakup by Country
            9.3.3.1    China
            9.3.3.2    Japan
            9.3.3.3    India
            9.3.3.4    ASEAN
            9.3.3.5    Australia
            9.3.3.6    Others
    9.4    Latin America
        9.4.1    Historical Trend (2016-2020)
        9.4.2    Forecast Trend (2021-2026)
        9.4.3    Breakup by Country
            9.4.3.1    Brazil
            9.4.3.2    Argentina
            9.4.3.3    Mexico
            9.4.3.4    Others
    9.5    Middle East and Africa
        9.5.1    Historical Trend (2016-2020)
        9.5.2    Forecast Trend (2021-2026)
        9.5.3    Breakup by Country
            9.5.3.1    Saudi Arabia
            9.5.3.2    United Arab Emirates
            9.5.3.3    Nigeria
            9.5.3.4    South Africa
            9.5.3.5    Others
10    Market Dynamics
    10.1    SWOT Analysis
        10.1.1    Strengths
        10.1.2    Weaknesses
        10.1.3    Opportunities
        10.1.4    Threats
    10.2    Porter’s Five Forces Analysis
        10.2.1    Supplier’s Power
        10.2.2    Buyer’s Power
        10.2.3    Threat of New Entrants
        10.2.4    Degree of Rivalry
        10.2.5    Threat of Substitutes
    10.3    EMR’s Key Indicators for Demand
    10.4    EMR’s Key Indicators for Price
11    Value Chain Analysis
12    Competitive Landscape

    12.1    Market Structure
    12.2    Company Profiles
        12.2.1    Avaya, Inc.
            12.2.1.1    Company Overview
            12.2.1.2    Product Portfolio
            12.2.1.3    Demographic Reach and Achievements
            12.2.1.4    Certifications
        12.2.2    Cisco Systems, Inc.
            12.2.2.1    Company Overview
            12.2.2.2    Product Portfolio
            12.2.2.3    Demographic Reach and Achievements
            12.2.2.4    Certifications
        12.2.3    Microsoft Corporation
            12.2.3.1    Company Overview
            12.2.3.2    Product Portfolio
            12.2.3.3    Demographic Reach and Achievements
            12.2.3.4    Certifications
        12.2.4    IBM Corporation
            12.2.4.1    Company Overview
            12.2.4.2    Product Portfolio
            12.2.4.3    Demographic Reach and Achievements
            12.2.4.4    Certifications
        12.2.5    RingCentral, Inc
            12.2.5.1    Company Overview
            12.2.5.2    Product Portfolio
            12.2.5.3    Demographic Reach and Achievements
            12.2.5.4    Certifications
        12.2.6    8x8, Inc.
            12.2.6.1    Company Overview
            12.2.6.2    Product Portfolio
            12.2.6.3    Demographic Reach and Achievements
            12.2.6.4    Certifications
        12.2.7    Others
13    Industry Events and Developments


List of Figures and Tables

1.    Global Unified Communications Market: Key Industry Highlights, 2016 and 2026
2.    Global Unified Communications Historical Market: Breakup by Type (USD Billion), 2016-2020
3.    Global Unified Communications Market Forecast: Breakup by Type (USD Billion), 2021-2026
4.    Global Unified Communications Historical Market: Breakup by Solution (USD Billion), 2016-2020
5.    Global Unified Communications Market Forecast: Breakup by Solution (USD Billion), 2021-2026
6.    Global Unified Communications Historical Market: Breakup by Organization Size (USD Billion), 2016-2020
7.    Global Unified Communications Market Forecast: Breakup by Organization Size (USD Billion), 2021-2026
8.    Global Unified Communications Historical Market: Breakup by End Use (USD Billion), 2016-2020
9.    Global Unified Communications Market Forecast: Breakup by End Use (USD Billion), 2021-2026
10.    Global Unified Communications Historical Market: Breakup by Region (USD Billion), 2016-2020
11.    Global Unified Communications Market Forecast: Breakup by Region (USD Billion), 2021-2026
12.    North America Unified Communications Historical Market: Breakup by Country (USD Billion), 2016-2020
13.    North America Unified Communications Market Forecast: Breakup by Country (USD Billion), 2021-2026
14.    Europe Unified Communications Historical Market: Breakup by Country (USD Billion), 2016-2020
15.    Europe Unified Communications Market Forecast: Breakup by Country (USD Billion), 2021-2026
16.    Asia Pacific Unified Communications Historical Market: Breakup by Country (USD Billion), 2016-2020
17.    Asia Pacific Unified Communications Market Forecast: Breakup by Country (USD Billion), 2021-2026
18.    Latin America Unified Communications Historical Market: Breakup by Country (USD Billion), 2016-2020
19.    Latin America Unified Communications Market Forecast: Breakup by Country (USD Billion), 2021-2026
20.    Middle East and Africa Unified Communications Historical Market: Breakup by Country (USD Billion), 2016-2020
21.    Middle East and Africa Unified Communications Market Forecast: Breakup by Country (USD Billion), 2021-2026
22.    Global Unified Communications Market Structure

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