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Unified Communications Market

Global Unified Communications Market Size, Share, Growth: By Type: On-premise, Hosted or Cloud-based; By Solution: Instant and Unified Messaging, IP Telephony, Audio & Video Conferencing, Others; By Organization Size: Large Enterprises, SMEs; By End Use; Regional Analysis; Market Dynamics; Competitive Landscape; 2024-2032

Global Unified Communications Market Outlook

The global unified communications market is expected to grow at a CAGR of 24% in the forecast period of 2024-2032 to attain USD 697.96 billion by 2032.        

 

Increasing Demand for Audio and Video Conferencing to Bolster the Growth of the Unified Communications Market

Based on solution, the audio and video conferencing segment is expected to account for a significant share in the market. This can be attributed to the rising importance of communication and coordination among subordinates. The video conferencing solutions provide visual communication, which enhances teamwork and coordination in any organisation, further providing better outcomes. This is expected to drive the growth of the segment in the forecast period.

 

Global Unified Communications Market

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Large Enterprises to Aid the Growth of the Unified Communications Market

On the basis of organisation size, large enterprises account for a significant share in the market. The shift of enterprise workload to cloud based model, particularly amidst the COVID-19 pandemic, along with the adoption of flexible policies, such as  bring your own device (BYOD) policy, which allows employees to communicate through their own personal/computing devices, is expected to further aid the market growth. Meanwhile, a large expansion of SMEs is likely to bolster the demand for unified communications in the forecast period.

 

The Enterprises and Education Sector to Boost the Demand for Unified Communications

On the basis of end-use, the enterprises and education sector, together, accounts for a significant share in the market and is expected to witness a robust growth in the forecast period. Ever since the COVID-19 induced lockdown struck the cities, there has been a growing trend of work-from-home or study-from-home culture. To battle the effects of lockdown, the rising trend of attending online lectures has propelled the demand for unified communications.

 

North America Accounts for a Significant Share in the Unified Communications Market

The market growth in North America can be attributed to the increased adoption of advanced technology among North American enterprises. The rising investments and collaborations between the key market players in the region are likely to be the driving factor for the market. The market will further be propelled by the availability of high end infrastructures in the region.

 

Unified Communications: Market Segmentation

Unified communication is defined as the conceptual system for amalgamating various communication methods used in enterprises. The communication channels, which are combined include voice, video, personal and team messaging, voicemail, and content sharing. These channels are combined through equipment, software, and services.

 

Global Unified Communications Market

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Based on type, the market is divided into:

  • On-Premise
  • Hosted or Cloud-Based

On the basis of solution, the market can be segmented into:

  • Instant and Unified Messaging
  • IP Telephony 
  • Audio and Video Conferencing
  • Others

By organisation size, the market can be categorised into:

  • Large Enterprises
  • SMEs

Based on end-use, the market can be divided into:

  • Government 
  • Enterprises
  • Education
  • Healthcare
  • Others

The regional markets for the product include North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa.

 

Global Unified Communications Market

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Increasing Penetration of Artificial Intelligence and Machine Learning to Boost the Growth of the Unified Communications Market

The increasing penetration of artificial intelligence and machine learning has driven the growth of the unified communications market. The market will further be propelled by the growing need for effective communication in enterprises, SMEs, and various organisations, for better teamwork and coordination. The rising autonomous work environment, buttressed by the growing adoption of internet of things (IoT), is likely to aid the market further. The market is expected to be augmented by the expansion of large, medium, and small enterprises, which will foster the demand for unified communications for better communication and outcome.

 

Key Players in the Global Unified Communications Market

The report gives a detailed analysis of the following key players in the global unified communications market, covering their competitive landscape, capacity, and latest developments like mergers, acquisitions, and investments, expansions of capacity, and plant turnarounds:

  • Avaya Inc.
  • Cisco Systems Inc.
  • Microsoft Corporation 
  • IBM Corporation
  • Ring Central Inc
  • 8x8 Inc.
  • Others

The comprehensive EMR report provides an in-depth assessment of the market based on the Porter's five forces model along with giving a SWOT analysis.

 

Key Highlights of the Report

REPORT FEATURES DETAILS
Base Year 2023
Historical Period 2018-2023
Forecast Period 2024-2032
Scope of the Report

Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:

  • Type
  • Solution
  • Organization Size
  • End Use
  • Region
Breakup by Type
  • On-premise
  • Hosted or Cloud-based
Breakup by Solution
  • Instant and Unified Messaging
  • IP Telephony
  • Audio & Video Conferencing
  • Others
Breakup by Organization Size
  • Large Enterprises
  • SMEs
Breakup by End Use
  • Government
  • Enterprises
  • Education
  • Healthcare
  • Others
Breakup by Region
  • North America
    • United States of America 
    • Canada
  • Europe
    • United Kingdom
    • Germany
    • France
    • Italy
    • Others
  • Asia Pacific
    • China
    • Japan
    • India
    • ASEAN
    • Australia
    • Others
  • Latin America
    • Brazil
    • Argentina
    • Mexico
    • Others
  • Middle East and Africa
    • Saudi Arabia
    • United Arab Emirates
    • Nigeria
    • South Africa
    • Others
Market Dynamics
  • SWOT Analysis
  • Porter's Five Forces Analysis
  • Key Indicators for Demand
  • Key Indicators for Price   
Competitive Landscape
  • Market Structure
  • Company Profiles
    • Company Overview
    • Product Portfolio
    • Demographic Reach and Achievements
    • Certifications
Companies Covered
  • Avaya, Inc.
  • Cisco Systems, Inc.
  • Microsoft Corporation
  • IBM Corporation
  • RingCentral, Inc
  • 8x8, Inc.
  • Others
Report Price and Purchase Option Explore our purchase options that are best suited to your resources and industry needs.
Delivery Format Delivered as an attached PDF and Excel through email, with an option of receiving an editable PPT, according to the purchase option.

 

*While we strive to always give you current and accurate information, the numbers depicted on the website are indicative and may differ from the actual numbers in the main report. At Expert Market Research, we aim to bring you the latest insights and trends in the market. Using our analyses and forecasts, stakeholders can understand the market dynamics, navigate challenges, and capitalize on opportunities to make data-driven strategic decisions.

1    Preface
2    Report Coverage – Key Segmentation and Scope
3    Report Description

    3.1    Market Definition and Outlook
    3.2    Properties and Applications
    3.3    Market Analysis
    3.4    Key Players
4    Key Assumptions
5    Executive Summary

    5.1    Overview
    5.2    Key Drivers
    5.3    Key Developments
    5.4    Competitive Structure
    5.5    Key Industrial Trends
6    Snapshot
    6.1    Global
    6.2    Regional
7    Opportunities and Challenges in the Market
8    Global Unified Communications Market Analysis

    8.1    Key Industry Highlights
    8.2    Global Unified Communications Historical Market (2018-2023) 
    8.3    Global Unified Communications Market Forecast (2024-2032)
    8.4    Global Unified Communications Market by Type
        8.4.1    On-premise
            8.4.1.1    Historical Trend (2018-2023)
            8.4.1.2    Forecast Trend (2024-2032)
        8.4.2    Hosted or Cloud-based 
            8.4.2.1    Historical Trend (2018-2023)
            8.4.2.2    Forecast Trend (2024-2032)
    8.5    Global Unified Communications Market by Solution
        8.5.1    Instant and Unified Messaging
            8.5.1.1    Historical Trend (2018-2023)
            8.5.1.2    Forecast Trend (2024-2032)
        8.5.2    IP Telephony
            8.5.2.1    Historical Trend (2018-2023)
            8.5.2.2    Forecast Trend (2024-2032)
        8.5.3    Audio & Video Conferencing
            8.5.3.1    Historical Trend (2018-2023)
            8.5.3.2    Forecast Trend (2024-2032)
        8.5.4    Others
    8.6    Global Unified Communications Market by Organization Size
        8.6.1    Large Enterprises
            8.6.1.1    Historical Trend (2018-2023)
            8.6.1.2    Forecast Trend (2024-2032)
        8.6.2    SMEs 
            8.6.2.1    Historical Trend (2018-2023)
            8.6.2.2    Forecast Trend (2024-2032)
    8.7    Global Unified Communications Market by End Use
        8.7.1    Government
            8.7.1.1    Historical Trend (2018-2023)
            8.7.1.2    Forecast Trend (2024-2032)
        8.7.2    Enterprises
            8.7.2.1    Historical Trend (2018-2023)
            8.7.2.2    Forecast Trend (2024-2032)
        8.7.3    Education 
            8.7.3.1    Historical Trend (2018-2023)
            8.7.3.2    Forecast Trend (2024-2032)
        8.7.4    Healthcare
            8.7.4.1    Historical Trend (2018-2023)
            8.7.4.2    Forecast Trend (2024-2032)
        8.7.5    Others    
    8.8    Global Unified Communications Market by Region
        8.8.1    North America
            8.8.1.1    Historical Trend (2018-2023) 
            8.8.1.2    Forecast Trend (2024-2032)
        8.8.2    Europe
            8.8.2.1    Historical Trend (2018-2023) 
            8.8.2.2    Forecast Trend (2024-2032)
        8.8.3    Asia Pacific
            8.8.3.1    Historical Trend (2018-2023) 
            8.8.3.2    Forecast Trend (2024-2032)
        8.8.4    Latin America
            8.8.4.1    Historical Trend (2018-2023) 
            8.8.4.2    Forecast Trend (2024-2032)
        8.8.5    Middle East and Africa
            8.8.5.1    Historical Trend (2018-2023) 
            8.8.5.2    Forecast Trend (2024-2032)
9    North America Unified Communications Market Analysis
    9.1    United States of America 
        9.1.1    Historical Trend (2018-2023) 
        9.1.2    Forecast Trend (2024-2032)
    9.2    Canada
        9.2.1    Historical Trend (2018-2023) 
        9.2.2    Forecast Trend (2024-2032)
10    Europe Unified Communications Market Analysis
    10.1    United Kingdom
        10.1.1    Historical Trend (2018-2023) 
        10.1.2    Forecast Trend (2024-2032)
    10.2    Germany
        10.2.1    Historical Trend (2018-2023) 
        10.2.2    Forecast Trend (2024-2032)
    10.3    France
        10.3.1    Historical Trend (2018-2023) 
        10.3.2    Forecast Trend (2024-2032)
    10.4    Italy
        10.4.1    Historical Trend (2018-2023) 
        10.4.2    Forecast Trend (2024-2032)
    10.5    Others
11    Asia Pacific Unified Communications Market Analysis
    11.1    China
        11.1.1    Historical Trend (2018-2023) 
        11.1.2    Forecast Trend (2024-2032)
    11.2    Japan
        11.2.1    Historical Trend (2018-2023) 
        11.2.2    Forecast Trend (2024-2032)
    11.3    India
        11.3.1    Historical Trend (2018-2023) 
        11.3.2    Forecast Trend (2024-2032)
    11.4    ASEAN
        11.4.1    Historical Trend (2018-2023) 
        11.4.2    Forecast Trend (2024-2032)
    11.5    Australia
        11.5.1    Historical Trend (2018-2023) 
        11.5.2    Forecast Trend (2024-2032)
    11.6    Others
12    Latin America Unified Communications Market Analysis
    12.1    Brazil
        12.1.1    Historical Trend (2018-2023) 
        12.1.2    Forecast Trend (2024-2032)
    12.2    Argentina
        12.2.1    Historical Trend (2018-2023) 
        12.2.2    Forecast Trend (2024-2032)
    12.3    Mexico
        12.3.1    Historical Trend (2018-2023) 
        12.3.2    Forecast Trend (2024-2032)
    12.4    Others
13    Middle East and Africa Unified Communications Market Analysis
    13.1    Saudi Arabia
        13.1.1    Historical Trend (2018-2023) 
        13.1.2    Forecast Trend (2024-2032)
    13.2    United Arab Emirates
        13.2.1    Historical Trend (2018-2023) 
        13.2.2    Forecast Trend (2024-2032)
    13.3    Nigeria
        13.3.1    Historical Trend (2018-2023) 
        13.3.2    Forecast Trend (2024-2032)
    13.4    South Africa
        13.4.1    Historical Trend (2018-2023) 
        13.4.2    Forecast Trend (2024-2032)
    13.5    Others
14    Market Dynamics
    14.1    SWOT Analysis
        14.1.1    Strengths
        14.1.2    Weaknesses
        14.1.3    Opportunities
        14.1.4    Threats
    14.2    Porter’s Five Forces Analysis
        14.2.1    Supplier’s Power
        14.2.2    Buyer’s Power
        14.2.3    Threat of New Entrants
        14.2.4    Degree of Rivalry
        14.2.5    Threat of Substitutes
    14.3    Key Indicators for Demand
    14.4    Key Indicators for Price
15    Value Chain Analysis
16    Competitive Landscape

    16.1    Market Structure
    16.2    Company Profiles
        16.2.1    Avaya, Inc.
            16.2.1.1    Company Overview
            16.2.1.2    Product Portfolio
            16.2.1.3    Demographic Reach and Achievements
            16.2.1.4    Certifications
        16.2.2    Cisco Systems, Inc.
            16.2.2.1    Company Overview
            16.2.2.2    Product Portfolio
            16.2.2.3    Demographic Reach and Achievements
            16.2.2.4    Certifications
        16.2.3    Microsoft Corporation
            16.2.3.1    Company Overview
            16.2.3.2    Product Portfolio
            16.2.3.3    Demographic Reach and Achievements
            16.2.3.4    Certifications
        16.2.4    IBM Corporation
            16.2.4.1    Company Overview
            16.2.4.2    Product Portfolio
            16.2.4.3    Demographic Reach and Achievements
            16.2.4.4    Certifications
        16.2.5    RingCentral, Inc
            16.2.5.1    Company Overview
            16.2.5.2    Product Portfolio
            16.2.5.3    Demographic Reach and Achievements
            16.2.5.4    Certifications
        16.2.6    8x8, Inc.
            16.2.6.1    Company Overview
            16.2.6.2    Product Portfolio
            16.2.6.3    Demographic Reach and Achievements
            16.2.6.4    Certifications
        16.2.7     Others
17    Key Trends and Developments in the Market


List of Key Figures and Tables

1.    Global Unified Communications Market: Key Industry Highlights, 2018 and 2032
2.    Global Unified Communications Historical Market: Breakup by Type (USD Billion), 2018-2023
3.    Global Unified Communications Market Forecast: Breakup by Type (USD Billion), 2024-2032
4.    Global Unified Communications Historical Market: Breakup by Solution (USD Billion), 2018-2023
5.    Global Unified Communications Market Forecast: Breakup by Solution (USD Billion), 2024-2032
6.    Global Unified Communications Historical Market: Breakup by Organization Size (USD Billion), 2018-2023
7.    Global Unified Communications Market Forecast: Breakup by Organization Size (USD Billion), 2024-2032
8.    Global Unified Communications Historical Market: Breakup by End Use (USD Billion), 2018-2023
9.    Global Unified Communications Market Forecast: Breakup by End Use (USD Billion), 2024-2032
10.    Global Unified Communications Historical Market: Breakup by Region (USD Billion), 2018-2023
11.    Global Unified Communications Market Forecast: Breakup by Region (USD Billion), 2024-2032
12.    North America Unified Communications Historical Market: Breakup by Country (USD Billion), 2018-2023
13.    North America Unified Communications Market Forecast: Breakup by Country (USD Billion), 2024-2032
14.    Europe Unified Communications Historical Market: Breakup by Country (USD Billion), 2018-2023
15.    Europe Unified Communications Market Forecast: Breakup by Country (USD Billion), 2024-2032
16.    Asia Pacific Unified Communications Historical Market: Breakup by Country (USD Billion), 2018-2023
17.    Asia Pacific Unified Communications Market Forecast: Breakup by Country (USD Billion), 2024-2032
18.    Latin America Unified Communications Historical Market: Breakup by Country (USD Billion), 2018-2023
19.    Latin America Unified Communications Market Forecast: Breakup by Country (USD Billion), 2024-2032
20.    Middle East and Africa Unified Communications Historical Market: Breakup by Country (USD Billion), 2018-2023
21.    Middle East and Africa Unified Communications Market Forecast: Breakup by Country (USD Billion), 2024-2032
22.    Global Unified Communications Market Structure

Key Questions Answered in the Report

The global unified communications market is projected to grow at a CAGR of 24% between 2024 and 2032.

The major drivers of the market include the increasing importance of subordinate communication and coordination, shift of enterprise workload to cloud-based model, the expansion of SMEs, and the rising trend of attending online lectures.

The rising penetration of artificial intelligence and machine learning and the growing demand for effective communication in enterprises are the key trends guiding the market growth.

The major regions in the unified communications market are North America, Latin America, Europe, the Middle East and Africa, and the Asia Pacific.

The major types of unified communications considered in the market report are on-premise and hosted or cloud-based.

The various segments based of solution considered in the market report are instant and unified messaging, IP telephony, and audio and video conferencing, among others.

The several organisation sizes considered in the market report are large enterprises and SMEs.

The significant end uses of unified communications are government, enterprises, education, and healthcare, among others.

The major players in the market are Avaya, Inc., Cisco Systems, Inc., Microsoft Corporation, IBM Corporation, RingCentral, Inc, and 8x8, Inc., among others.

Analyst Review

The global unified communications market is being driven by the increasing importance of subordinate communication and coordination in the historical period. Aided by the rising penetration of artificial intelligence and machine learning and the burgeoning need for efficient communication in businesses, SMEs, and other organisations, the market is expected to witness a further growth in the forecast period of 2024-2032, growing at a CAGR of 24%.

EMR’s meticulous research methodology delves deep into the market, covering the macro and micro aspects of the market. Based on its types, the global unified communications market can be segmented into on-premise and hosted or cloud based. By solution, the market can be divided into instant and unified messaging, IP telephony, audio and video conferencing, among others. By organisation size the primary segments are large enterprises and SMEs, with large enterprises segment accounting for the largest market share. By end-use, government, enterprises, education, and healthcare, among others are the various sectors, with enterprises and education sectors accounting for the largest market share. The major regional markets for unified communications  are North America, Latin America, Europe, the Middle East and Africa, and the Asia Pacific, with North America accounting for the largest share of the market. The key players in the above market include Avaya, Inc., Cisco Systems, Inc., Microsoft Corporation, IBM Corporation, RingCentral, Inc, and 8x8, Inc., among others.

EMR’s research methodology uses a combination of cutting-edge analytical tools and the expertise of their highly accomplished team, thus, providing their customers with market insights that are accurate, actionable, and help them remain ahead of their competition.

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