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The global field service management market is majorly being driven by the rising demand for mobility solutions to obtain real-time visibility into field operations. North America is the largest contributor to the market, accounting for the largest share, as it is a major centre for technological developments and early adoption of new technologies. Organisations in the region focus on providing consumers with the best in-class services, making sure that their field technicians receive the right information and the right assets in time to solve customer complaints. The increased internet penetration, communication devices, and mobile phones have significantly altered consumers’ purchasing habits. Organisations incorporate innovative technologies for field service management in order to meet consumer requirements. The participation of key players in the region also stimulates competition and understanding of the advantages of implementing field service management solutions.
In February 2020, Oracle Corporation (NYSE: ORCL), one of the key players, launched seven new services on the Oracle Cloud Data Science Platform that provide a robust end-to-end interface aimed at improving and growing data science results. This new platform would help the consumers to enhance the management services.
Market Analysis by Component, Organisation Size, Deployment Type, Industry Vertical, and Regions:
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The major key players in the global field service management market include companies like Oracle Corporation, Microsoft Corporation, ClickSoftware Technologies, ServiceMax, Astea International Inc., and Comarch, among others. The comprehensive report covers their market share, capacity, and latest developments like mergers and acquisitions, and capacity expansions.
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