The global field service management market was estimated at almost USD 3 billion in 2019. The market is further expected to grow at a CAGR of 16% during the forecast period of 2020-2025. It is anticipated that the growing demand for mobility-based alternatives to enhance real-time visibility in field service activities, along with the rising implementation of cloud-based field service management solutions, will fuel the growth of the global field service management industry across different industry verticals in the forecast period.
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Properties and Applications
Field service management refers to a system for efficiently managing end-to-end activities in a field service organisation and delivering work performed on location, which includes activities like scheduling, dispatching, invoicing, billing, and so on.
The global field service management industry can be divided based on segments like components, organisation size, deployment types, and industry verticals.
Based on its component, the industry can be segmented as:
Based on organisation size, the industry is categorised as large enterprises, and small and medium sized enterprises.
Based on deployment types, the industry is categorised as on-premises and cloud.
Based on industrial verticals, the market is segmented into IT and telecom, healthcare and life science, manufacturing, transportation and logistics, construction and real estate, and energy and utilities, among others.
The EMR report looks into the regional field service management markets like North America, Latin America, the Asia Pacific, Europe, and the Middle East and Africa.
The factors driving the growth of the global field service management industry include the growing demand for prompt customer-service delivery, increased IT spending by key players to meet consumer demand, the need to establish better communication between field representatives and customers, and the need to enhance field technician’s efficiency. It is expected that organisations’ growing focus on automating and improving their field service processes will drive the demand for field service management solutions globally. The increased adoption of cloud-based technology in various industries, coupled with the growing demand for convenient and efficient services, is further aiding the industry growth. However, safety concerns related to data security may hinder the market growth over the forecast period.
The report presents a detailed analysis of the following key players in the global field service management market, looking into their capacity, market shares, and latest developments like capacity expansions, plant turnarounds, and mergers and acquisitions:
The EMR report gives an in-depth insight into the industry by providing a SWOT analysis as well as an analysis of Porter’s Five Forces model.
Key Questions Answered in the Market Report:
1.1 Objectives of the Study
1.1.1 Research Objective
1.1.2 Key Findings of the Report
2 Research Methodology
2.1 Data Extraction
2.2 Data Corroboration
2.3 Market Structure
2.5 Market Models
3.1 Market Outlook
3.2 Key Industry Trends
3.3 Market Scope and Segmentation
3.4 Additional Insights
4 Executive Summary
4.1 Key Market Developments
4.2 Market Analysis
4.3 Key Players
4.4 Market Revenue and Growth
5 Market Dynamics
5.1 Market Driver Analysis
5.2 Market Restraint Analysis
5.3 Industry Challenges
5.4 Industry Opportunities
6 Global Field Service Management Market Analysis
6.1 Global Field Service Management Historical Market (2015-2019) & Forecast (2020-2025)
6.2 Global Field Service Management Market Breakup by Component
18.104.22.168 Schedule, Dispatch, and Route Optimisation
22.214.171.124 Customer Management
126.96.36.199 Work Order Management
188.8.131.52 Inventory Management
184.108.40.206 Service Contract Management
220.127.116.11 Reporting and Analytics
18.104.22.168 Integration and Implementation
22.214.171.124 Training and Support
6.3 Global Field Service Management Market Breakup by Component: Historical Market (2015-2019) & Forecast (2020-2025)
126.96.36.199 Schedule, Dispatch, and Route Optimisation
188.8.131.52 Customer Management
184.108.40.206 Work Order Management
220.127.116.11 Inventory Management
18.104.22.168 Service Contract Management
22.214.171.124 Reporting and Analytics
126.96.36.199 Integration and Implementation
188.8.131.52 Training and Support
6.4 Global Field Service Management Market Breakup by Organisation Size
6.4.1 Large Enterprises
6.4.2 Small and Medium-Sized Enterprises (SMEs)
6.5 Global Field Service Management Market Breakup by Organisation Size: Historical Market (2015-2019) & Forecast (2020-2025)
6.5.1 Large Enterprises
6.5.2 Small and Medium-Sized Enterprises (SMEs)
6.6 Global Field Service Management Market Breakup by Deployment Type
6.7 Global Field Service Management Market Breakup by Deployment Type: Historical Market (2015-2019) & Forecast (2020-2025)
6.8 Global Field Service Management Market Breakup by Industry Vertical
6.8.1 IT and Telecom
6.8.2 Healthcare and Life Sciences
6.8.4 Transportation and Logistics
6.8.5 Construction and Real Estate
6.8.6 Energy and Utilities
6.9 Global Field Service Management Market Breakup by Industry Vertical: Historical Market (2015-2019) & Forecast (2020-2025)
6.9.1 IT and Telecom
6.9.2 Healthcare and Life Sciences
6.9.4 Transportation and Logistics
6.9.5 Construction and Real Estate
6.9.6 Energy and Utilities
6.10 Global Field Service Management Market Breakup by Region
6.10.1 North America
184.108.40.206 United States of America
220.127.116.11 United Kingdom
6.10.3 Asia Pacific
6.10.4 Latin America
6.10.5 Middle East & Africa
18.104.22.168 Saudi Arabia
22.214.171.124 United Arab Emirates
126.96.36.199 South Africa
6.11 Global Field Service Management Market Breakup by Region: Historical Market (2015-2019) & Forecast (2020-2025)
6.11.1 North America
188.8.131.52 United States of America
184.108.40.206 United Kingdom
6.11.3 Asia Pacific
6.11.4 Latin America
6.11.5 Middle East & Africa
220.127.116.11 Saudi Arabia
18.104.22.168 United Arab Emirates
22.214.171.124 South Africa
7 SWOT Analysis
8 Porter’s Five Forces Analysis
8.2 Buyer’s Power
8.3 Supplier’s Power
8.4 New Entrants
8.5 Degree of Rivalry
9 Competitive Landscape & Supplier Analysis
9.1 Oracle Corporation (NYSE: ORCL)
9.1.1 Company Overview
9.1.2 Financial Analysis
9.2 Microsoft Corporation (NASDAQ: MSFT)
9.2.1 Company Overview
9.2.2 Financial Analysis
9.3 ClickSoftware Technologies
9.3.1 Company Overview
9.3.2 Financial Analysis
9.4.1 Company Overview
9.4.2 Financial Analysis
9.5 Astea international Inc. (OTCMKTS: ATEA)
9.5.1 Company Overview
9.5.2 Financial Analysis
9.6 Comarch (WSE: CMR)
9.6.1 Company Overview
9.6.2 Financial Analysis
10 Events and Developments
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