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Global Field Service Management Market: By Component: Solutions, Services; By Organisation Size: Large Enterprises, Small and Medium-Sized Enterprises (SMEs); By Deployment Type; By Industry Vertical; Regional Analysis; Historical Market and Forecast (2017-2027); Competitive Landscape; Industry Events and Developments

Global Field Service Management Market Outlook

The global field service management market was estimated at almost USD 3 billion in 2020. The market is further expected to grow at a CAGR of 16% during the forecast period of 2022-2027.

 

Global Field Service Management Market

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It is anticipated that the growing demand for mobility-based alternatives to enhance real-time visibility in field service activities, along with the rising implementation of cloud-based field service management solutions, will fuel the growth of the global field service management industry across different industry verticals in the forecast period.

 

Market Segmentation

Field service management refers to a system for efficiently managing end-to-end activities in a field service organisation and delivering work performed on location, which includes activities like scheduling, dispatching, invoicing, billing, and so on.

 

Global Field Service Management Market By Industry Vertical

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The global field service management industry can be divided based on segments like components, organisation size, deployment types, and industry verticals.

Based on its component, the industry can be segmented as:

  • Solutions
    • Schedule, Dispatch, and Route Optimisation
    • Customer Management
    • Work Order Management
    • Inventory Management
    • Service Contract Management
    • Reporting and Analytics
    • Others
  • Services
    • Consulting
    • Integration and Implementation
    • Training and Support

Based on organisation size, the industry is categorised as large enterprises, and small and medium sized enterprises.

Based on deployment types, the industry is categorised as on-premises and cloud.

Based on industrial verticals, the market is segmented into IT and telecom, healthcare and life science, manufacturing, transportation and logistics, construction and real estate, and energy and utilities, among others.

The EMR report looks into the regional field service management markets like North America, Latin America, the Asia Pacific, Europe, and the Middle East and Africa.

 

Global Field Service Management Market By Region

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Market Analysis

The factors driving the growth of the global field service management industry include the growing demand for prompt customer-service delivery, increased IT spending by key players to meet consumer demand, the need to establish better communication between field representatives and customers, and the need to enhance field technician’s efficiency. It is expected that organisations’ growing focus on automating and improving their field service processes will drive the demand for field service management solutions globally. The increased adoption of cloud-based technology in various industries, coupled with the growing demand for convenient and efficient services, is further aiding the industry growth. However, safety concerns related to data security may hinder the market growth over the forecast period.

 

Competitive Landscape

The report presents a detailed analysis of the following key players in the global field service management market, looking into their capacity, market shares, and latest developments like capacity expansions, plant turnarounds, and mergers and acquisitions:

  • Oracle Corporation (NYSE: ORCL)
  • Microsoft Corporation 
  • ClickSoftware Technologies 
  • ServiceMax 
  • Astea international Inc.
  • Comarch 
  • Others

The EMR report gives an in-depth insight into the industry by providing a SWOT analysis as well as an analysis of Porter’s Five Forces model.

 

REPORT FEATURES DETAILS
Base Year 2020
Historical Period 2017-2021
Forecast Period 2022-2027
Scope of the Report Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment- Component, Organisation Size, Deployment Type, Industry Vertical, Region
Breakup by Component Solutions, Services
Breakup by Organisation Size Large Enterprises, Small and Medium-Sized Enterprises (SMEs)
Breakup by Deployment Type On-Premises, Cloud
Breakup by Industry Vertical IT and Telecom, Healthcare and Life Sciences, Manufacturing, Transportation and Logistics, Construction and Real Estate, Energy and Utilities, Others
Breakup by Region North America, Europe, Asia Pacific, Latin America, Middle East and Africa
Market Dynamics SWOT, Porter's Five Forces, Key Indicators for Price and Demand
Competitive Landscape Market Structure, Company Profiles- Company Overview, Product Portfolio, Demographic Reach and Achievements, Certifications
Companies Covered Oracle Corporation (NYSE: ORCL), Microsoft Corporation (NASDAQ: MSFT), ClickSoftware Technologies, ServiceMax, Astea international Inc. (OTCMKTS: ATEA), Comarch (WSE: CMR), Others
Report Price and Purchase Option Explore our purchase options that are best suited to your resources and industry needs.
Delivery Format Delivered as an attached PDF and Excel through email, with an option of receiving an editable PPT, according to the purchase option.

 

*We at Expert Market Research always thrive to give you the latest information. The numbers in the article are only indicative and may be different from the actual report.

1    Preface
2    Report Coverage – Key Segmentation and Scope
3    Report Description

    3.1    Market Definition and Outlook
    3.2    Properties and Applications
    3.3    Market Analysis
    3.4    Key Players
4    Key Assumptions
5    Executive Summary

    5.1    Overview
    5.2    Key Drivers
    5.3    Key Developments
    5.4    Competitive Structure
    5.5    Key Industrial Trends
6    Market Snapshot
    6.1    Global
    6.2    Regional
7    Industry Opportunities and Challenges
8    Global Field Service Management Market Analysis

    8.1    Key Industry Highlights
    8.2    Global Field Service Management Historical Market (2017-2021) 
    8.3    Global Field Service Management Market Forecast (2022-2027)
    8.4    Global Field Service Management Market by Component
        8.4.1    Solutions
            8.4.1.1    Market Share
            8.4.1.2    Historical Trend (2017-2021)
            8.4.1.3    Forecast Trend (2022-2027)
            8.4.1.4    Breakup by Type
                8.4.1.4.1    Schedule, Dispatch, and Route Optimisation
                8.4.1.4.2    Customer Management
                8.4.1.4.3    Work Order Management
                8.4.1.4.4    Inventory Management
                8.4.1.4.5    Service Contract Management
                8.4.1.4.6    Reporting and Analytics
                8.4.1.4.7    Others
        8.4.2    Services
            8.4.2.1    Market Share
            8.4.2.2    Historical Trend (2017-2021)
            8.4.2.3    Forecast Trend (2022-2027)
            8.4.2.4    Breakup by Type
                8.4.2.4.1    Consulting
                8.4.2.4.2    Integration and Implementation
                8.4.2.4.3    Training and Support
    8.5    Global Field Service Management Market by Organisation Size
        8.5.1    Large Enterprises
            8.5.1.1    Market Share
            8.5.1.2    Historical Trend (2017-2021)
            8.5.1.3    Forecast Trend (2022-2027)
        8.5.2    Small and Medium-Sized Enterprises (SMEs)
            8.5.2.1    Market Share
            8.5.2.2    Historical Trend (2017-2021)
            8.5.2.3    Forecast Trend (2022-2027)
    8.6    Global Field Service Management Market by Deployment Type
        8.6.1    On-Premises
            8.6.1.1    Market Share
            8.6.1.2    Historical Trend (2017-2021)
            8.6.1.3    Forecast Trend (2022-2027)
        8.6.2    Cloud
            8.6.2.1    Market Share
            8.6.2.2    Historical Trend (2017-2021)
            8.6.2.3    Forecast Trend (2022-2027)
    8.7    Global Field Service Management Market by Industry Vertical
        8.7.1    IT and Telecom
            8.7.1.1    Market Share
            8.7.1.2    Historical Trend (2017-2021)
            8.7.1.3    Forecast Trend (2022-2027)
        8.7.2    Healthcare and Life Sciences
            8.7.2.1    Market Share
            8.7.2.2    Historical Trend (2017-2021)
            8.7.2.3    Forecast Trend (2022-2027)
        8.7.3    Manufacturing
            8.7.3.1    Market Share
            8.7.3.2    Historical Trend (2017-2021)
            8.7.3.3    Forecast Trend (2022-2027)
        8.7.4    Transportation and Logistics
            8.7.4.1    Market Share
            8.7.4.2    Historical Trend (2017-2021)
            8.7.4.3    Forecast Trend (2022-2027)
        8.7.5    Construction and Real Estate 
            8.7.5.1    Market Share
            8.7.5.2    Historical Trend (2017-2021)
            8.7.5.3    Forecast Trend (2022-2027)
        8.7.6    Energy and Utilities 
            8.7.6.1    Market Share
            8.7.6.2    Historical Trend (2017-2021)
            8.7.6.3    Forecast Trend (2022-2027)
        8.7.7    Others
    8.8    Global Field Service Management Market by Region
        8.8.1    Market Share
            8.8.1.1    North America
            8.8.1.2    Europe
            8.8.1.3    Asia Pacific
            8.8.1.4    Latin America
            8.8.1.5    Middle East and Africa
9    Regional Analysis
    9.1    North America
        9.1.1    Historical Trend (2017-2021)
        9.1.2    Forecast Trend (2022-2027)
        9.1.3    Breakup by Country
            9.1.3.1    United States of America 
            9.1.3.2    Canada
    9.2    Europe
        9.2.1    Historical Trend (2017-2021)
        9.2.2    Forecast Trend (2022-2027)
        9.2.3    Breakup by Country 
            9.2.3.1    United Kingdom
            9.2.3.2    Germany
            9.2.3.3    France
            9.2.3.4    Italy
            9.2.3.5    Others
    9.3    Asia Pacific
        9.3.1    Historical Trend (2017-2021)
        9.3.2    Forecast Trend (2022-2027)
        9.3.3    Breakup by Country
            9.3.3.1    China
            9.3.3.2    Japan
            9.3.3.3    India
            9.3.3.4    ASEAN
            9.3.3.5    Australia
            9.3.3.6    Others
    9.4    Latin America
        9.4.1    Historical Trend (2017-2021)
        9.4.2    Forecast Trend (2022-2027)
        9.4.3    Breakup by Country
            9.4.3.1    Brazil
            9.4.3.2    Argentina
            9.4.3.3    Mexico
            9.4.3.4    Others
    9.5    Middle East and Africa
        9.5.1    Historical Trend (2017-2021)
        9.5.2    Forecast Trend (2022-2027)
        9.5.3    Breakup by Country
            9.5.3.1    Saudi Arabia
            9.5.3.2    United Arab Emirates
            9.5.3.3    Nigeria
            9.5.3.4    South Africa
            9.5.3.5    Others
10    Market Dynamics
    10.1    SWOT Analysis
        10.1.1    Strengths
        10.1.2    Weaknesses
        10.1.3    Opportunities
        10.1.4    Threats
    10.2    Porter’s Five Forces Analysis
        10.2.1    Supplier’s Power
        10.2.2    Buyer’s Power
        10.2.3    Threat of New Entrants
        10.2.4    Degree of Rivalry
        10.2.5    Threat of Substitutes
    10.3    Key Indicators for Demand
    10.4    Key Indicators for Price
11    Competitive Landscape
    11.1    Market Structure
    11.2    Company Profiles
        11.2.1    Oracle Corporation
            11.2.1.1    Company Overview
            11.2.1.2    Product Portfolio
            11.2.1.3    Demographic Reach and Achievements
            11.2.1.4    Certifications
        11.2.2    Microsoft Corporation
            11.2.2.1    Company Overview
            11.2.2.2    Product Portfolio
            11.2.2.3    Demographic Reach and Achievements
            11.2.2.4    Certifications
        11.2.3    ClickSoftware Technologies Ltd. (Acquired by Salesforce.com, Inc.)
            11.2.3.1    Company Overview
            11.2.3.2    Product Portfolio
            11.2.3.3    Demographic Reach and Achievements
            11.2.3.4    Certifications
        11.2.4    ServiceMax, Inc.
            11.2.4.1    Company Overview
            11.2.4.2    Product Portfolio
            11.2.4.3    Demographic Reach and Achievements
            11.2.4.4    Certifications
        11.2.5    Astea international Inc. (Acquired by IFS Aktiebolag)
            11.2.5.1    Company Overview
            11.2.5.2    Product Portfolio
            11.2.5.3    Demographic Reach and Achievements
            11.2.5.4    Certifications
        11.2.6    Comarch S.A.
            11.2.6.1    Company Overview
            11.2.6.2    Product Portfolio
            11.2.6.3    Demographic Reach and Achievements
            11.2.6.4    Certifications
        11.2.7    Others
12    Industry Events and Developments


List of Key Figures and Tables

1.    Global Field Service Management Market: Key Industry Highlights, 2017 and 2027
2.    Global Field Service Management Historical Market: Breakup by Component (USD Million), 2017-2021
3.    Global Field Service Management Market Forecast: Breakup by Component (USD Million), 2022-2027
4.    Global Field Service Management Historical Market: Breakup by Organisation Size (USD Million), 2017-2021
5.    Global Field Service Management Market Forecast: Breakup by Organisation Size (USD Million), 2022-2027
6.    Global Field Service Management Historical Market: Breakup by Deployment Type (USD Million), 2017-2021
7.    Global Field Service Management Market Forecast: Breakup by Deployment Type (USD Million), 2022-2027
8.    Global Field Service Management Historical Market: Breakup by Industry Vertical (USD Million), 2017-2021
9.    Global Field Service Management Market Forecast: Breakup by Industry Vertical (USD Million), 2022-2027
10.    Global Field Service Management Historical Market: Breakup by Region (USD Million), 2017-2021
11.    Global Field Service Management Market Forecast: Breakup by Region (USD Million), 2022-2027
12.    North America Field Service Management Historical Market: Breakup by Country (USD Million), 2017-2021
13.    North America Field Service Management Market Forecast: Breakup by Country (USD Million), 2022-2027
14.    Europe Field Service Management Historical Market: Breakup by Country (USD Million), 2017-2021
15.    Europe Field Service Management Market Forecast: Breakup by Country (USD Million), 2022-2027
16.    Asia Pacific Field Service Management Historical Market: Breakup by Country (USD Million), 2017-2021
17.    Asia Pacific Field Service Management Market Forecast: Breakup by Country (USD Million), 2022-2027
18.    Latin America Field Service Management Historical Market: Breakup by Country (USD Million), 2017-2021
19.    Latin America Field Service Management Market Forecast: Breakup by Country (USD Million), 2022-2027
20.    Middle East and Africa Field Service Management Historical Market: Breakup by Country (USD Million), 2017-2021
21.    Middle East and Africa Field Service Management Market Forecast: Breakup by Country (USD Million), 2022-2027
22.    Global Field Service Management Market Structure

Key Questions Answered in the Report

In 2020, the global field service management market attained a value of nearly USD 3 billion.

The market is projected to grow at a CAGR of 16% between 2021 and 2026.

The major drivers of the industry, such as the rising demand from the developing regions, increased adoption of mobility-based alternatives, growing demand for enhanced field efficiency, and the growing technological advancements, are expected to aid the market growth.

The key market trends guiding the growth of the industry include the growing shift towards automation and the increased popularity of cloud-based field service management solutions.

The major regions in the industry are North America, Latin America, the Middle East and Africa, Europe, and the Asia Pacific.

The leading components of field service management in the industry include solutions and services.

The significant segments based on organisation size of the product include large enterprises, and small and medium sized enterprises (SMEs).

The major deployment modes of the product include on-premises and cloud.

The significant industry verticals in the market include IT and telecom, healthcare and life science, manufacturing, transportation and logistics, construction and real estate, and energy and utilities, among others.

The major players in the industry are Oracle Corporation, Microsoft Corporation, ClickSoftware Technologies, ServiceMax, Astea international Inc., and Comarch, among others.

Analyst Review

The global field service management market attained a value of USD 3 billion in 2020, driven by the increased IT spending by enterprises to enhance efficiency. Aided by the growing adoption of automation, the market is expected to witness a further growth in the forecast period of 2022-2027, growing at a CAGR of 16%.

EMR’s meticulous research methodology delves deep into the market, covering the macro and micro aspects of the industry. Based on component, the industry can be bifurcated into solutions and services. On the basis of organisation size, the industry is divided into large enterprises, and small and medium sized enterprises (SMEs). Based on deployment type, the industry is segmented into on-premises and cloud. On the basis of industry vertical, the industry is categorised into IT and telecom, healthcare and life science, manufacturing, transportation and logistics, construction and real estate, and energy and utilities, among others. The major regional markets for field service management are North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa. The key players in the above market include Oracle Corporation, Microsoft Corporation, ClickSoftware Technologies, ServiceMax, Astea international Inc., Comarch, and others.

EMR’s research methodology uses a combination of cutting-edge analytical tools and the expertise of their highly accomplished team, thus, providing their customers with market insights that are accurate, actionable, and help them remain ahead of their competition.

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