Reports
Global Field Service Management Market Analysis, Forecast: By Component: Solutions, Services; By Organisation Size: Large Enterprises, Small and Medium-Sized Enterprises (SMEs); By Deployment Type: On-Premises, Cloud; By Industry Vertical: IT and Telecom, Others; Regional Analysis; Market Dynamics; Competitive Landscape; 2024-2032
Global Field Service Management Market Outlook
The global field service management market was estimated at almost USD 4.68 billion in 2023. The market is further expected to grow at a CAGR of 16% during the forecast period of 2024-2032.
Read more about this report - REQUEST FREE SAMPLE COPY IN PDF
It is anticipated that the growing demand for mobility-based alternatives to enhance real-time visibility in field service activities, along with the rising implementation of cloud-based field service management solutions, will fuel the growth of the global field service management industry across different industry verticals in the forecast period.
Market Segmentation
Field service management refers to a system for efficiently managing end-to-end activities in a field service organisation and delivering work performed on location, which includes activities like scheduling, dispatching, invoicing, billing, and so on.
Read more about this report - REQUEST FREE SAMPLE COPY IN PDF
The global field service management industry can be divided based on segments like components, organisation size, deployment types, and industry verticals.
Based on its component, the industry can be segmented as:
- Solutions
- Schedule, Dispatch, and Route Optimisation
- Customer Management
- Work Order Management
- Inventory Management
- Service Contract Management
- Reporting and Analytics
- Others
- Services
- Consulting
- Integration and Implementation
- Training and Support
Based on organisation size, the industry is categorised as large enterprises, and small and medium sized enterprises.
Based on deployment types, the industry is categorised as on-premises and cloud.
Based on industrial verticals, the market is segmented into IT and telecom, healthcare and life science, manufacturing, transportation and logistics, construction and real estate, and energy and utilities, among others.
The EMR report looks into the regional field service management markets like North America, Latin America, the Asia Pacific, Europe, and the Middle East and Africa.
Market Analysis
The factors driving the growth of the global field service management industry include the growing demand for prompt customer-service delivery, increased IT spending by key players to meet consumer demand, the need to establish better communication between field representatives and customers, and the need to enhance field technician’s efficiency. It is expected that organisations’ growing focus on automating and improving their field service processes will drive the demand for field service management solutions globally. The increased adoption of cloud-based technology in various industries, coupled with the growing demand for convenient and efficient services, is further aiding the industry growth. However, safety concerns related to data security may hinder the market growth over the forecast period.
Read more about this report - REQUEST FREE SAMPLE COPY IN PDF
Competitive Landscape
The report presents a detailed analysis of the following key players in the global field service management market, looking into their capacity, market shares, and latest developments like capacity expansions, plant turnarounds, and mergers and acquisitions:
- Oracle Corporation (NYSE: ORCL)
- Microsoft Corporation
- ClickSoftware Technologies
- ServiceMax
- Astea international Inc.
- Comarch
- Others
The EMR report gives an in-depth insight into the industry by providing a SWOT analysis as well as an analysis of Porter’s Five Forces model.
Key Highlights of the Report:
| REPORT FEATURES | DETAILS |
|---|---|
| Base Year | 2023 |
| Historical Period | 2018-2023 |
| Forecast Period | 2024-2032 |
| Scope of the Report | Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment- Component, Organisation Size, Deployment Type, Industry Vertical, Region |
| Breakup by Component | Solutions, Services |
| Breakup by Organisation Size | Large Enterprises, Small and Medium-Sized Enterprises (SMEs) |
| Breakup by Deployment Type | On-Premises, Cloud |
| Breakup by Industry Vertical | IT and Telecom, Healthcare and Life Sciences, Manufacturing, Transportation and Logistics, Construction and Real Estate, Energy and Utilities, Others |
| Breakup by Region | North America, Europe, Asia Pacific, Latin America, Middle East and Africa |
| Market Dynamics | SWOT, Porter's Five Forces, Key Indicators for Price and Demand |
| Competitive Landscape | Market Structure, Company Profiles- Company Overview, Product Portfolio, Demographic Reach and Achievements, Certifications |
| Companies Covered | Oracle Corporation (NYSE: ORCL), Microsoft Corporation (NASDAQ: MSFT), ClickSoftware Technologies, ServiceMax, Astea international Inc. (OTCMKTS: ATEA), Comarch (WSE: CMR), Others |
| Report Price and Purchase Option | Explore our purchase options that are best suited to your resources and industry needs. |
| Delivery Format | Delivered as an attached PDF and Excel through email, with an option of receiving an editable PPT, according to the purchase option. |
*At Expert Market Research, we strive to always give you current and accurate information. The numbers depicted in the description are indicative and may differ from the actual numbers in the final EMR report.
1 Preface
2 Report Coverage – Key Segmentation and Scope
3 Report Description
3.1 Market Definition and Outlook
3.2 Properties and Applications
3.3 Market Analysis
3.4 Key Players
4 Key Assumptions
5 Executive Summary
5.1 Overview
5.2 Key Drivers
5.3 Key Developments
5.4 Competitive Structure
5.5 Key Industrial Trends
6 Market Snapshot
6.1 Global
6.2 Regional
7 Opportunities and Challenges in the Market
8 Global Field Service Management Market Analysis
8.1 Key Industry Highlights
8.2 Global Field Service Management Historical Market (2018-2023)
8.3 Global Field Service Management Market Forecast (2024-2032)
8.4 Global Field Service Management Market by Component
8.4.1 Solutions
8.4.1.1 Historical Trend (2018-2023)
8.4.1.2 Forecast Trend (2024-2032)
8.4.1.3 Breakup by Type
8.4.1.3.1 Schedule, Dispatch, and Route Optimisation
8.4.1.3.2 Customer Management
8.4.1.3.3 Work Order Management
8.4.1.3.4 Inventory Management
8.4.1.3.5 Service Contract Management
8.4.1.3.6 Reporting and Analytics
8.4.1.3.7 Others
8.4.2 Services
8.4.2.1 Historical Trend (2018-2023)
8.4.2.2 Forecast Trend (2024-2032)
8.4.2.3 Breakup by Type
8.4.2.3.1 Consulting
8.4.2.3.2 Integration and Implementation
8.4.2.3.3 Training and Support
8.5 Global Field Service Management Market by Organisation Size
8.5.1 Large Enterprises
8.5.1.1 Historical Trend (2018-2023)
8.5.1.2 Forecast Trend (2024-2032)
8.5.2 Small and Medium-Sized Enterprises (SMEs)
8.5.2.1 Historical Trend (2018-2023)
8.5.2.2 Forecast Trend (2024-2032)
8.6 Global Field Service Management Market by Deployment Type
8.6.1 On-Premises
8.6.1.1 Historical Trend (2018-2023)
8.6.1.2 Forecast Trend (2024-2032)
8.6.2 Cloud
8.6.2.1 Historical Trend (2018-2023)
8.6.2.2 Forecast Trend (2024-2032)
8.7 Global Field Service Management Market by Industry Vertical
8.7.1 IT and Telecom
8.7.1.1 Historical Trend (2018-2023)
8.7.1.2 Forecast Trend (2024-2032)
8.7.2 Healthcare and Life Sciences
8.7.2.1 Historical Trend (2018-2023)
8.7.2.2 Forecast Trend (2024-2032)
8.7.3 Manufacturing
8.7.3.1 Historical Trend (2018-2023)
8.7.3.2 Forecast Trend (2024-2032)
8.7.4 Transportation and Logistics
8.7.4.1 Historical Trend (2018-2023)
8.7.4.2 Forecast Trend (2024-2032)
8.7.5 Construction and Real Estate
8.7.5.1 Historical Trend (2018-2023)
8.7.5.2 Forecast Trend (2024-2032)
8.7.6 Energy and Utilities
8.7.6.1 Historical Trend (2018-2023)
8.7.6.2 Forecast Trend (2024-2032)
8.7.7 Others
8.8 Global Field Service Management Market by Region
8.8.1 North America
8.8.1.1 Historical Trend (2018-2023)
8.8.1.2 Forecast Trend (2024-2032)
8.8.2 Europe
8.8.2.1 Historical Trend (2018-2023)
8.8.2.2 Forecast Trend (2024-2032)
8.8.3 Asia Pacific
8.8.3.1 Historical Trend (2018-2023)
8.8.3.2 Forecast Trend (2024-2032)
8.8.4 Latin America
8.8.4.1 Historical Trend (2018-2023)
8.8.4.2 Forecast Trend (2024-2032)
8.8.5 Middle East and Africa
8.8.5.1 Historical Trend (2018-2023)
8.8.5.2 Forecast Trend (2024-2032)
9 North America Field Service Management Market Analysis
9.1 United States of America
9.1.1 Historical Trend (2018-2023)
9.1.2 Forecast Trend (2024-2032)
9.2 Canada
9.2.1 Historical Trend (2018-2023)
9.2.2 Forecast Trend (2024-2032)
10 Europe Field Service Management Market Analysis
10.1 United Kingdom
10.1.1 Historical Trend (2018-2023)
10.1.2 Forecast Trend (2024-2032)
10.2 Germany
10.2.1 Historical Trend (2018-2023)
10.2.2 Forecast Trend (2024-2032)
10.3 France
10.3.1 Historical Trend (2018-2023)
10.3.2 Forecast Trend (2024-2032)
10.4 Italy
10.4.1 Historical Trend (2018-2023)
10.4.2 Forecast Trend (2024-2032)
10.5 Others
11 Asia Pacific Field Service Management Market Analysis
11.1 China
11.1.1 Historical Trend (2018-2023)
11.1.2 Forecast Trend (2024-2032)
11.2 Japan
11.2.1 Historical Trend (2018-2023)
11.2.2 Forecast Trend (2024-2032)
11.3 India
11.3.1 Historical Trend (2018-2023)
11.3.2 Forecast Trend (2024-2032)
11.4 ASEAN
11.4.1 Historical Trend (2018-2023)
11.4.2 Forecast Trend (2024-2032)
11.5 Australia
11.5.1 Historical Trend (2018-2023)
11.5.2 Forecast Trend (2024-2032)
11.6 Others
12 Latin America Field Service Management Market Analysis
12.1 Brazil
12.1.1 Historical Trend (2018-2023)
12.1.2 Forecast Trend (2024-2032)
12.2 Argentina
12.2.1 Historical Trend (2018-2023)
12.2.2 Forecast Trend (2024-2032)
12.3 Mexico
12.3.1 Historical Trend (2018-2023)
12.3.2 Forecast Trend (2024-2032)
12.4 Others
13 Middle East and Africa Field Service Management Market Analysis
13.1 Saudi Arabia
13.1.1 Historical Trend (2018-2023)
13.1.2 Forecast Trend (2024-2032)
13.2 United Arab Emirates
13.2.1 Historical Trend (2018-2023)
13.2.2 Forecast Trend (2024-2032)
13.3 Nigeria
13.3.1 Historical Trend (2018-2023)
13.3.2 Forecast Trend (2024-2032)
13.4 South Africa
13.4.1 Historical Trend (2018-2023)
13.4.2 Forecast Trend (2024-2032)
13.5 Others
14 Market Dynamics
14.1 SWOT Analysis
14.1.1 Strengths
14.1.2 Weaknesses
14.1.3 Opportunities
14.1.4 Threats
14.2 Porter’s Five Forces Analysis
14.2.1 Supplier’s Power
14.2.2 Buyer’s Power
14.2.3 Threat of New Entrants
14.2.4 Degree of Rivalry
14.2.5 Threat of Substitutes
14.3 Key Indicators for Demand
14.4 Key Indicators for Price
15 Competitive Landscape
15.1 Market Structure
15.2 Company Profiles
15.2.1 Oracle Corporation
15.2.1.1 Company Overview
15.2.1.2 Product Portfolio
15.2.1.3 Demographic Reach and Achievements
15.2.1.4 Certifications
15.2.2 Microsoft Corporation
15.2.2.1 Company Overview
15.2.2.2 Product Portfolio
15.2.2.3 Demographic Reach and Achievements
15.2.2.4 Certifications
15.2.3 ClickSoftware Technologies Ltd. (Acquired by Salesforce.com, Inc.)
15.2.3.1 Company Overview
15.2.3.2 Product Portfolio
15.2.3.3 Demographic Reach and Achievements
15.2.3.4 Certifications
15.2.4 ServiceMax, Inc.
15.2.4.1 Company Overview
15.2.4.2 Product Portfolio
15.2.4.3 Demographic Reach and Achievements
15.2.4.4 Certifications
15.2.5 Astea international Inc. (Acquired by IFS Aktiebolag)
15.2.5.1 Company Overview
15.2.5.2 Product Portfolio
15.2.5.3 Demographic Reach and Achievements
15.2.5.4 Certifications
15.2.6 Comarch S.A.
15.2.6.1 Company Overview
15.2.6.2 Product Portfolio
15.2.6.3 Demographic Reach and Achievements
15.2.6.4 Certifications
15.2.7 Others
16 Key Trends and Developments in the Market
List of Key Figures and Tables
1. Global Field Service Management Market: Key Industry Highlights, 2018 and 2032
2. Global Field Service Management Historical Market: Breakup by Component (USD Million), 2018-2023
3. Global Field Service Management Market Forecast: Breakup by Component (USD Million), 2024-2032
4. Global Field Service Management Historical Market: Breakup by Organisation Size (USD Million), 2018-2023
5. Global Field Service Management Market Forecast: Breakup by Organisation Size (USD Million), 2024-2032
6. Global Field Service Management Historical Market: Breakup by Deployment Type (USD Million), 2018-2023
7. Global Field Service Management Market Forecast: Breakup by Deployment Type (USD Million), 2024-2032
8. Global Field Service Management Historical Market: Breakup by Industry Vertical (USD Million), 2018-2023
9. Global Field Service Management Market Forecast: Breakup by Industry Vertical (USD Million), 2024-2032
10. Global Field Service Management Historical Market: Breakup by Region (USD Million), 2018-2023
11. Global Field Service Management Market Forecast: Breakup by Region (USD Million), 2024-2032
12. North America Field Service Management Historical Market: Breakup by Country (USD Million), 2018-2023
13. North America Field Service Management Market Forecast: Breakup by Country (USD Million), 2024-2032
14. Europe Field Service Management Historical Market: Breakup by Country (USD Million), 2018-2023
15. Europe Field Service Management Market Forecast: Breakup by Country (USD Million), 2024-2032
16. Asia Pacific Field Service Management Historical Market: Breakup by Country (USD Million), 2018-2023
17. Asia Pacific Field Service Management Market Forecast: Breakup by Country (USD Million), 2024-2032
18. Latin America Field Service Management Historical Market: Breakup by Country (USD Million), 2018-2023
19. Latin America Field Service Management Market Forecast: Breakup by Country (USD Million), 2024-2032
20. Middle East and Africa Field Service Management Historical Market: Breakup by Country (USD Million), 2018-2023
21. Middle East and Africa Field Service Management Market Forecast: Breakup by Country (USD Million), 2024-2032
22. Global Field Service Management Market Structure
Key Questions Answered in the Report
In 2023, the global field service management market attained a value of nearly USD 4.68 billion.
The market is projected to grow at a CAGR of 16% between 2024 and 2032.
The major drivers of the industry, such as the rising demand from the developing regions, increased adoption of mobility-based alternatives, growing demand for enhanced field efficiency, and the growing technological advancements, are expected to aid the market growth.
The key market trends guiding the growth of the industry include the growing shift towards automation and the increased popularity of cloud-based field service management solutions.
The major regions in the industry are North America, Latin America, the Middle East and Africa, Europe, and the Asia Pacific.
The leading components of field service management in the industry include solutions and services.
The significant segments based on organisation size of the product include large enterprises, and small and medium sized enterprises (SMEs).
The major deployment modes of the product include on-premises and cloud.
The significant industry verticals in the market include IT and telecom, healthcare and life science, manufacturing, transportation and logistics, construction and real estate, and energy and utilities, among others.
The major players in the industry are Oracle Corporation, Microsoft Corporation, ClickSoftware Technologies, ServiceMax, Astea international Inc., and Comarch, among others.
Analyst Review
The global field service management market attained a value of USD 4.68 billion in 2023, driven by the increased IT spending by enterprises to enhance efficiency. Aided by the growing adoption of automation, the market is expected to witness a further growth in the forecast period of 2024-2032, growing at a CAGR of 16%.
EMR’s meticulous research methodology delves deep into the market, covering the macro and micro aspects of the industry. Based on component, the industry can be bifurcated into solutions and services. On the basis of organisation size, the industry is divided into large enterprises, and small and medium sized enterprises (SMEs). Based on deployment type, the industry is segmented into on-premises and cloud. On the basis of industry vertical, the industry is categorised into IT and telecom, healthcare and life science, manufacturing, transportation and logistics, construction and real estate, and energy and utilities, among others. The major regional markets for field service management are North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa. The key players in the above market include Oracle Corporation, Microsoft Corporation, ClickSoftware Technologies, ServiceMax, Astea international Inc., Comarch, and others.
EMR’s research methodology uses a combination of cutting-edge analytical tools and the expertise of their highly accomplished team, thus, providing their customers with market insights that are accurate, actionable, and help them remain ahead of their competition.
Purchase Options
Call us on
Purchase Full Report
Mini Report
$1699
-
Selected Sections, One User
-
Printing Not Allowed
-
Email Delivery in PDF
-
Free Limited Customisation -
Post Sales Analyst Support -
50% Discount on Next Update
Single User License
$2799
-
All Sections, One User
-
One Print Allowed
-
Email Delivery in PDF
-
Free Limited Customisation -
Post Sales Analyst Support -
50% Discount on Next Update
Five User License
$3999
-
All Sections, Five Users
-
Five Prints Allowed
-
Email Delivery in PDF
-
Free Limited Customisation
-
Post Sales Analyst Support
-
50% Discount on Next Update
Corporate License
$4999
-
All Sections, Unlimited Users
-
Unlimited Prints Allowed
-
Email Delivery in PDF + Excel
-
Free Limited Customisation
-
Post Sales Analyst Support
-
50% Discount on Next Update
Any Question? Speak With An Analyst
View A Sample
Did You Miss Anything, Ask Now
Why Expert Market Research?
Right People
We are technically excellent, strategic, practical, experienced and efficient; our analysts are hand-picked based on having the right attributes to work successfully and execute projects based on your expectations.
Right Methodology
We leverage our cutting-edge technology, our access to trusted databases, and our knowledge of the current models used in the market to deliver you research solutions that are tailored to your needs and put you ahead of the curve.
Right Price
We deliver in-depth and superior quality research in prices that are reasonable, unmatchable, and shows our understanding of your resource structure. We, additionally, offer attractive discounts on our upcoming reports.
Right Support
Our team of expert analysts are at your beck and call to deliver you optimum results that are customised to meet your precise needs within the specified timeframe and help you form a better understanding of the industry.
NEWSLETTER