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The global field service management market was estimated at almost USD 3 billion in 2020. The market is further expected to grow at a CAGR of 16% during the forecast period of 2021-2026.
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It is anticipated that the growing demand for mobility-based alternatives to enhance real-time visibility in field service activities, along with the rising implementation of cloud-based field service management solutions, will fuel the growth of the global field service management industry across different industry verticals in the forecast period.
Field service management refers to a system for efficiently managing end-to-end activities in a field service organisation and delivering work performed on location, which includes activities like scheduling, dispatching, invoicing, billing, and so on.
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The global field service management industry can be divided based on segments like components, organisation size, deployment types, and industry verticals.
Based on its component, the industry can be segmented as:
Based on organisation size, the industry is categorised as large enterprises, and small and medium sized enterprises.
Based on deployment types, the industry is categorised as on-premises and cloud.
Based on industrial verticals, the market is segmented into IT and telecom, healthcare and life science, manufacturing, transportation and logistics, construction and real estate, and energy and utilities, among others.
The EMR report looks into the regional field service management markets like North America, Latin America, the Asia Pacific, Europe, and the Middle East and Africa.
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The factors driving the growth of the global field service management industry include the growing demand for prompt customer-service delivery, increased IT spending by key players to meet consumer demand, the need to establish better communication between field representatives and customers, and the need to enhance field technician’s efficiency. It is expected that organisations’ growing focus on automating and improving their field service processes will drive the demand for field service management solutions globally. The increased adoption of cloud-based technology in various industries, coupled with the growing demand for convenient and efficient services, is further aiding the industry growth. However, safety concerns related to data security may hinder the market growth over the forecast period.
The report presents a detailed analysis of the following key players in the global field service management market, looking into their capacity, market shares, and latest developments like capacity expansions, plant turnarounds, and mergers and acquisitions:
The EMR report gives an in-depth insight into the industry by providing a SWOT analysis as well as an analysis of Porter’s Five Forces model.
|Scope of the Report||Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment- Component, Organisation Size, Deployment Type, Industry Vertical, Region|
|Breakup by Component||Solutions, Services|
|Breakup by Organisation Size||Large Enterprises, Small and Medium-Sized Enterprises (SMEs)|
|Breakup by Deployment Type||On-Premises, Cloud|
|Breakup by Industry Vertical||IT and Telecom, Healthcare and Life Sciences, Manufacturing, Transportation and Logistics, Construction and Real Estate, Energy and Utilities, Others|
|Breakup by Region||North America, Europe, Asia Pacific, Latin America, Middle East and Africa|
|Market Dynamics||SWOT, Porter's Five Forces, EMR’s Key Indicators for Price and Demand|
|Competitive Landscape||Market Structure, Company Profiles- Company Overview, Product Portfolio, Demographic Reach and Achievements, Certifications|
|Companies Covered||Oracle Corporation (NYSE: ORCL), Microsoft Corporation (NASDAQ: MSFT), ClickSoftware Technologies, ServiceMax, Astea international Inc. (OTCMKTS: ATEA), Comarch (WSE: CMR), Others|
|Report Price and Purchase Option||Explore our purchase options that are best suited to your resources and industry needs.|
|Delivery Format||Delivered as an attached PDF and Excel through email, with an option of receiving an editable PPT, according to the purchase option.|
*We at Expert Market Research always thrive to give you the latest information. The numbers in the article are only indicative and may be different from the actual report.
1.1 Objectives of the Study
1.1.1 Research Objective
1.1.2 Key Findings of the Report
2 Research Methodology
2.1 Data Extraction
2.2 Data Corroboration
2.3 Market Structure
2.5 Market Models
3.1 Market Outlook
3.2 Key Industry Trends
3.3 Market Scope and Segmentation
3.4 Additional Insights
4 Executive Summary
4.1 Key Market Developments
4.2 Market Analysis
4.3 Key Players
4.4 Market Revenue and Growth
5 Market Dynamics
5.1 Market Driver Analysis
5.2 Market Restraint Analysis
5.3 Industry Challenges
5.4 Industry Opportunities
6 Global Field Service Management Market Analysis
6.1 Global Field Service Management Historical Market (2016-2020) & Forecast (2021-2026)
6.2 Global Field Service Management Market Breakup by Component
22.214.171.124 Schedule, Dispatch, and Route Optimisation
126.96.36.199 Customer Management
188.8.131.52 Work Order Management
184.108.40.206 Inventory Management
220.127.116.11 Service Contract Management
18.104.22.168 Reporting and Analytics
22.214.171.124 Integration and Implementation
126.96.36.199 Training and Support
6.3 Global Field Service Management Market Breakup by Component: Historical Market (2016-2020) & Forecast (2021-2026)
188.8.131.52 Schedule, Dispatch, and Route Optimisation
184.108.40.206 Customer Management
220.127.116.11 Work Order Management
18.104.22.168 Inventory Management
22.214.171.124 Service Contract Management
126.96.36.199 Reporting and Analytics
188.8.131.52 Integration and Implementation
184.108.40.206 Training and Support
6.4 Global Field Service Management Market Breakup by Organisation Size
6.4.1 Large Enterprises
6.4.2 Small and Medium-Sized Enterprises (SMEs)
6.5 Global Field Service Management Market Breakup by Organisation Size: Historical Market (2016-2020) & Forecast (2021-2026)
6.5.1 Large Enterprises
6.5.2 Small and Medium-Sized Enterprises (SMEs)
6.6 Global Field Service Management Market Breakup by Deployment Type
6.7 Global Field Service Management Market Breakup by Deployment Type: Historical Market (2016-2020) & Forecast (2021-2026)
6.8 Global Field Service Management Market Breakup by Industry Vertical
6.8.1 IT and Telecom
6.8.2 Healthcare and Life Sciences
6.8.4 Transportation and Logistics
6.8.5 Construction and Real Estate
6.8.6 Energy and Utilities
6.9 Global Field Service Management Market Breakup by Industry Vertical: Historical Market (2016-2020) & Forecast (2021-2026)
6.9.1 IT and Telecom
6.9.2 Healthcare and Life Sciences
6.9.4 Transportation and Logistics
6.9.5 Construction and Real Estate
6.9.6 Energy and Utilities
6.10 Global Field Service Management Market Breakup by Region
6.10.1 North America
220.127.116.11 United States of America
18.104.22.168 United Kingdom
6.10.3 Asia Pacific
6.10.4 Latin America
6.10.5 Middle East & Africa
22.214.171.124 Saudi Arabia
126.96.36.199 United Arab Emirates
188.8.131.52 South Africa
6.11 Global Field Service Management Market Breakup by Region: Historical Market (2016-2020) & Forecast (2021-2026)
6.11.1 North America
184.108.40.206 United States of America
220.127.116.11 United Kingdom
6.11.3 Asia Pacific
6.11.4 Latin America
6.11.5 Middle East & Africa
18.104.22.168 Saudi Arabia
22.214.171.124 United Arab Emirates
126.96.36.199 South Africa
7 SWOT Analysis
8 Porter’s Five Forces Analysis
8.2 Buyer’s Power
8.3 Supplier’s Power
8.4 New Entrants
8.5 Degree of Rivalry
9 Competitive Landscape & Supplier Analysis
9.1 Oracle Corporation (NYSE: ORCL)
9.1.1 Company Overview
9.1.2 Financial Analysis
9.2 Microsoft Corporation (NASDAQ: MSFT)
9.2.1 Company Overview
9.2.2 Financial Analysis
9.3 ClickSoftware Technologies
9.3.1 Company Overview
9.3.2 Financial Analysis
9.4.1 Company Overview
9.4.2 Financial Analysis
9.5 Astea international Inc. (OTCMKTS: ATEA)
9.5.1 Company Overview
9.5.2 Financial Analysis
9.6 Comarch (WSE: CMR)
9.6.1 Company Overview
9.6.2 Financial Analysis
10 Industry Events and Developments
In 2020, the global field service management market attained a value of nearly USD 3 billion.
The market is projected to grow at a CAGR of 16% between 2021 and 2026.
The major drivers of the industry, such as the rising demand from the developing regions, increased adoption of mobility-based alternatives, growing demand for enhanced field efficiency, and the growing technological advancements, are expected to aid the market growth.
The key market trends guiding the growth of the industry include the growing shift towards automation and the increased popularity of cloud-based field service management solutions.
The major regions in the industry are North America, Latin America, the Middle East and Africa, Europe, and the Asia Pacific.
The leading components of field service management in the industry include solutions and services.
The significant segments based on organisation size of the product include large enterprises, and small and medium sized enterprises (SMEs).
The major deployment modes of the product include on-premises and cloud.
The significant industry verticals in the market include IT and telecom, healthcare and life science, manufacturing, transportation and logistics, construction and real estate, and energy and utilities, among others.
The major players in the industry are Oracle Corporation, Microsoft Corporation, ClickSoftware Technologies, ServiceMax, Astea international Inc., and Comarch, among others.
The global field service management market attained a value of USD 3 billion in 2020, driven by the increased IT spending by enterprises to enhance efficiency. Aided by the growing adoption of automation, the market is expected to witness a further growth in the forecast period of 2021-2026, growing at a CAGR of 16%.
EMR’s meticulous research methodology delves deep into the market, covering the macro and micro aspects of the industry. Based on component, the industry can be bifurcated into solutions and services. On the basis of organisation size, the industry is divided into large enterprises, and small and medium sized enterprises (SMEs). Based on deployment type, the industry is segmented into on-premises and cloud. On the basis of industry vertical, the industry is categorised into IT and telecom, healthcare and life science, manufacturing, transportation and logistics, construction and real estate, and energy and utilities, among others. The major regional markets for field service management are North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa. The key players in the above market include Oracle Corporation, Microsoft Corporation, ClickSoftware Technologies, ServiceMax, Astea international Inc., Comarch, and others.
EMR’s research methodology uses a combination of cutting-edge analytical tools and the expertise of their highly accomplished team, thus, providing their customers with market insights that are accurate, actionable, and help them remain ahead of their competition.
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