The global bot services market size attained a value of nearly USD 2.08 Billion in 2025. The market is assessed to grow at a CAGR of 27.00% between 2026 and 2035, to reach a value of around USD 22.70 Billion by 2035.
Base Year
Historical Period
Forecast Period
Compound Annual Growth Rate
27%
Value in USD Billion
2026-2035
*this image is indicative*
A bot refers to a virtual computer programming system which can perform various tasks without any interference from humans. Bot services aim at providing internet-based intelligence software programs which imitate human activity to carry out repetitive automated tasks while supporting businesses to enhance their customer engagement.
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The EMR’s report titled “Bot Services Market Report and Forecast 2026-2035" offers a detailed analysis of the market based on the following segments:
Market Breakup by Technology
Market Breakup by Mode
Market Breakup by Deployment
Market Breakup by End-User
Market Breakup by Region
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The mobile applications segment, based on deployment, accounts for a healthy share of the bot services market. Bot services greatly complement mobile applications by catering to individual user needs 24X7.
Bots’ ability to rapidly respond can increase customer engagement, hence boosting the traffic and scalability of a mobile app. Additionally, the increasing adoption of smartphones and tablets is heightening the incorporation of bots in various applications, thereby providing impetus to this segment.
Based on end-user, the banking, financial services and insurance segment is likely to witness fast-paced growth in the forecast period, as bot services can improve data storage and management. Such services also offer the potential to lower the burden on banking personnel and automate various tasks, leading to greater productivity.
In the coming years, the demand for bot services in banking and financial institutions for lead generation, customer acquisition, and automated round-the-clock customer support is likely to surge. Furthermore, the growing trend of improvised financial advisory is likely to bolster the bot services market growth.
The comprehensive EMR report provides an in-depth assessment of the market based on the Porter's five forces model along with giving a SWOT analysis. The report gives a detailed analysis of the key players in the global bot services market, covering their competitive landscape and latest developments like mergers, acquisitions, investments and expansion plans.
[24]7.ai, Inc is a leading software company which provides customer service software and services. The chatbots and AI tools offered by this company provide customised experiences to the end users. It is headquartered in California, the United States, and it aims to enhance the operational efficiency of businesses through its innovative solutions.
Amazon Web Services, Inc. is a renowned IT service management company offering on-demand cloud computing platforms and APIs to governments, organisations, and individuals. The company was established in 2006 and is headquartered in Washington, the United States.
Alvaria, Inc. is a leading software company which was founded in 1973 and is headquartered in Massachusetts, the United States. The company is known to offer enterprise-scale customer experience and workforce management solutions. Its solutions are widely used by healthcare providers, telecom providers, and commercial banks, among others.
*Please note that this is only a partial list; the complete list of key players is available in the full report. Additionally, the list of key players can be customized to better suit your needs.*
Other market players include Creative Virtual Ltd., Meta Platforms Inc., Alphabet Inc., International Business Machines Corp., Inbenta Holdings Inc., Microsoft Corp., and Nuance Communications, Inc., among others.
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The market reached a value of around USD 2.08 Billion in 2025.
The market is estimated to grow at a CAGR of 27.00% between the forecast period of 2026 and 2035.
The market is estimated to witness a healthy growth between the forecast period of 2026-2035 to reach a value of nearly USD 22.70 Billion by 2035.
The rising applications of bot services across various sectors, increasing awareness pertaining to the advantages and efficiency offered by bots, and Increasing applicability of bot services in multiple channels, such as mobile, email, social media, and instant messaging apps are the major drivers of the market.
The key trends in the market include technological advancements, increasing IT spending across various industries, the growing integration of chatbots with AI, and the ability of bots to replace humans in customer service.
Framework and platform are the different technologies of bot services considered in the market report.
Text, audio, and video, among others, are the major segments based on modes of bot services.
Build, operate, and transfer is the full form of bot.
The examples of bot include instant messaging apps, virtual assistants, and messengers, among others.
[24]7.ai, Inc, Amazon Web Services, Inc., Alvaria, Inc., Creative Virtual Ltd., Meta Platforms Inc., Alphabet Inc., International Business Machines Corp., Inbenta Holdings Inc., Microsoft Corp., and Nuance Communications, Inc., among others, are the key bot services market players.
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| REPORT FEATURES | DETAILS |
| Base Year | 2025 |
| Historical Period | 2019-2025 |
| Forecast Period | 2026-2035 |
| Scope of the Report |
Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:
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| Breakup by Technology |
|
| Breakup by Mode |
|
| Breakup by Deployment |
|
| Breakup by End-User |
|
| Breakup by Region |
|
| Market Dynamics |
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| Competitive Landscape |
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| Companies Covered |
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