Consumer Insights
Uncover trends and behaviors shaping consumer choices today
Procurement Insights
Optimize your sourcing strategy with key market data
Industry Stats
Stay ahead with the latest trends and market analysis.
Base Year
Historical Year
Forecast Year
The global bot services market size attained a value of nearly USD 1.64 billion in 2023. The market is assessed to grow at a CAGR of 27% between 2024 and 2032, to reach a value of around USD 14.08 billion by 2032.
A bot refers to a virtual computer programming system which can perform various tasks without any interference from humans. Bot services aim at providing internet-based intelligence software programs which imitate human activity to carry out repetitive automated tasks while supporting businesses to enhance their customer engagement.
Read more about this report - REQUEST FREE SAMPLE COPY IN PDF
Based on technology, the market is segmented into framework and platform. On the basis of mode, the market is classified into text, audio, and video, among others. By deployment, the market is categorised into websites, contact centre, social media, and mobile applications, among others.
Read more about this report - REQUEST FREE SAMPLE COPY IN PDF
Based on end-user, the market is classified into banking, financial services and insurance, retail and e-commerce, healthcare, telecom, government, education, and travel and hospitality, among others. The major regional market for bot services is divided into North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa.
The comprehensive EMR report provides an in-depth assessment of the market based on the Porter's five forces model along with giving a SWOT analysis. The report gives a detailed analysis of the key players in the global bot services market, covering their competitive landscape and latest developments like mergers, acquisitions, investments and expansion plans.
The mobile applications segment, based on deployment, accounts for a healthy share of the bot services market. Bot services greatly complement mobile applications by catering to individual user needs 24X7.
Bots’ ability to rapidly respond can increase customer engagement, hence boosting the traffic and scalability of a mobile app. Additionally, the increasing adoption of smartphones and tablets is heightening the incorporation of bots in various applications, thereby providing impetus to this segment.
Read more about this report - REQUEST FREE SAMPLE COPY IN PDF
Based on end-user, the banking, financial services and insurance segment is likely to witness fast-paced growth in the forecast period, as bot services can improve data storage and management. Such services also offer the potential to lower the burden on banking personnel and automate various tasks, leading to greater productivity.
In the coming years, the demand for bot services in banking and financial institutions for lead generation, customer acquisition, and automated round-the-clock customer support is likely to surge. Furthermore, the growing trend of improvised financial advisory is likely to bolster the bot services market growth.
[24]7.ai, Inc is a leading software company which provides customer service software and services. The chatbots and AI tools offered by this company provide customised experiences to the end users. It is headquartered in California, the United States, and it aims to enhance the operational efficiency of businesses through its innovative solutions.
Amazon Web Services, Inc. is a renowned IT service management company offering on-demand cloud computing platforms and APIs to governments, organisations, and individuals. The company was established in 2006 and is headquartered in Washington, the United States.
Alvaria, Inc. is a leading software company which was founded in 1973 and is headquartered in Massachusetts, the United States. The company is known to offer enterprise-scale customer experience and workforce management solutions. Its solutions are widely used by healthcare providers, telecom providers, and commercial banks, among others.
Other market players include Creative Virtual Ltd., Meta Platforms Inc., Alphabet Inc., International Business Machines Corp., Inbenta Holdings Inc., Microsoft Corp., and Nuance Communications, Inc., among others.
REPORT FEATURES | DETAILS |
Base Year | 2023 |
Historical Period | 2018-2023 |
Forecast Period | 2024-2032 |
Scope of the Report |
Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:
|
Breakup by Technology |
|
Breakup by Mode |
|
Breakup by Deployment |
|
Breakup by End-User |
|
Breakup by Region |
|
Market Dynamics |
|
Competitive Landscape |
|
Companies Covered |
|
*While we strive to always give you current and accurate information, the numbers depicted on the website are indicative and may differ from the actual numbers in the main report. At Expert Market Research, we aim to bring you the latest insights and trends in the market. Using our analyses and forecasts, stakeholders can understand the market dynamics, navigate challenges, and capitalize on opportunities to make data-driven strategic decisions.*
Get in touch with us today for customized, data-driven solutions tailored to your unique requirements!
The market reached a value of around USD 1.64 billion in 2023.
The market is estimated to grow at a CAGR of 27% between the forecast period of 2024 and 2032.
The market is estimated to witness a healthy growth between the forecast period of 2024-2032 to reach a value of nearly USD 14.08 billion by 2032.
The rising applications of bot services across various sectors, increasing awareness pertaining to the advantages and efficiency offered by bots, and Increasing applicability of bot services in multiple channels, such as mobile, email, social media, and instant messaging apps are the major drivers of the market.
The key trends in the market include technological advancements, increasing IT spending across various industries, the growing integration of chatbots with AI, and the ability of bots to replace humans in customer service.
Framework and platform are the different technologies of bot services considered in the market report.
Text, audio, and video, among others, are the major segments based on modes of bot services.
Build, operate, and transfer is the full form of bot.
The examples of bot include instant messaging apps, virtual assistants, and messengers, among others.
[24]7.ai, Inc, Amazon Web Services, Inc., Alvaria, Inc., Creative Virtual Ltd., Meta Platforms Inc., Alphabet Inc., International Business Machines Corp., Inbenta Holdings Inc., Microsoft Corp., and Nuance Communications, Inc., among others, are the key bot services market players.
How To Order
Our step-by-step guide will help you select, purchase, and access your reports swiftly, ensuring you get the information that drives your decisions, right when you need it.
Select License Type
Choose the right license for your needs and access rights.
Click on ‘Buy Now’
Add the report to your cart with one click and proceed to register.
Select Mode of Payment
Choose a payment option for a secure checkout. You will be redirected accordingly.
Pricing Plans
Purchase Full Report
Datasheet
Single User License
One User
Five User License
Five Users
Corporate License
Unlimited Users
Connect For More Information
Our expert team of analysts will offer full support and resolve any queries regarding the report, before and after the purchase.
Our expert team of analysts will offer full support and resolve any queries regarding the report, before and after the purchase.
We employ meticulous research methods, blending advanced analytics and expert insights to deliver accurate, actionable industry intelligence, staying ahead of competitors.
Our skilled analysts offer unparalleled competitive advantage with detailed insights on current and emerging markets, ensuring your strategic edge.
We offer an in-depth yet simplified presentation of industry insights and analysis to meet your specific requirements effectively.
Gain insights to stay ahead and seize opportunities.
Get insights & trends for a competitive edge.
Track prices with detailed trend reports.
Analyse trade data for supply chain insights.
Leverage cost reports for smart savings
Enhance supply chain with partnerships.
United States (Head Office)
30 North Gould Street, Sheridan, WY 82801
+1-415-325-5166
Australia
63 Fiona Drive, Tamworth, NSW
+61 448 06 17 27
India
C130 Sector 2 Noida, Uttar Pradesh 201301
+91-858-608-1494
Philippines
40th Floor, PBCom Tower, 6795 Ayala Avenue Cor V.A Rufino St. Makati City,1226.
+63 287899028, +63 967 048 3306
United Kingdom
6 Gardner Place, Becketts Close, Feltham TW14 0BX, Greater London
+44-753-713-2163
Vietnam
193/26/4 St.no.6, Ward Binh Hung Hoa, Binh Tan District, Ho Chi Minh City
+84865399124