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Bot Services Market

Global Bot Services Market Share, Analysis, Growth, Report, Forecast: By Technology: Framework, Platform; By Mode: Text, Audio, Video, Others; By Deployment: Websites, Contact Centre, Social Media, Mobile Applications, Others; By End-User: Banking, Financial Services and Insurance, Others; Regional Analysis; Competitive Landscape; 2023-2028

Global Bot Services Market Outlook

 
The global bot services market size attained a value of nearly USD 1.3 billion in 2022. The market is assessed to grow at a CAGR of 26.50% between 2023 and 2028, to reach a value of around USD 5.5 billion by 2028.

 

Key Trends in the Market

A bot refers to a virtual computer programming system which can perform various tasks without any interference from humans. Bot services aim at providing internet-based intelligence software programs which imitate human activity to carry out repetitive automated tasks while supporting businesses to enhance their customer engagement.

 

Global Bot Services Market

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  • Technological advancements, along with increasing IT spending across various industries such as BFSI, healthcare, and government, among others, are some of the key bot services market trends. Moreover, there is an increasing applicability of bot services in multiple channels, such as mobile, email, social media, and instant messaging apps.
  • The growing integration of chatbots with AI to provide more meaningful insights and greater collaborations while improving customer experience is boosting the adoption of bot services across enterprises.
  • The ability of bots to replace humans in customer service is a crucial trend aiding the market. Bot services can also improve the sales and marketing of organisations, which is another factor heightening their adoption among businesses.

 

Market Analysis

Based on technology, the market is segmented into framework and platform. On the basis of mode, the market is classified into text, audio, and video, among others. By deployment, the market is categorised into websites, contact centre, social media, and mobile applications, among others.

 

Global Bot Services Market

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Based on end-user, the market is classified into banking, financial services and insurance, retail and e-commerce, healthcare, telecom, government, education, and travel and hospitality, among others. The major regional market for bot services is divided into North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa.

 

The comprehensive EMR report provides an in-depth assessment of the market based on the Porter's five forces model along with giving a SWOT analysis. The report gives a detailed analysis of the key players in the global bot services market, covering their competitive landscape and latest developments like mergers, acquisitions, investments and expansion plans.

 

  • [24]7.ai, Inc
  • Amazon Web Services, Inc.
  • Alvaria, Inc.
  • Creative Virtual Ltd.
  • Meta Platforms Inc.
  • Alphabet Inc.
  • International Business Machines Corp.
  • Inbenta Holdings Inc.
  • Microsoft Corp.
  • Nuance Communications, Inc.
  • Others

 

Market Share by Deployment

The mobile applications segment, based on deployment, accounts for a healthy share of the bot services market. Bot services greatly complement mobile applications by catering to individual user needs 24X7.

 

Bots’ ability to rapidly respond can increase customer engagement, hence boosting the traffic and scalability of a mobile app. Additionally, the increasing adoption of smartphones and tablets is heightening the incorporation of bots in various applications, thereby providing impetus to this segment.

 

Global Bot Services Market

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Market Share by End-User

Based on end-user, the banking, financial services and insurance segment is likely to witness fast-paced growth in the forecast period, as bot services can improve data storage and management. Such services also offer the potential to lower the burden on banking personnel and automate various tasks, leading to greater productivity.

 

In the coming years, the demand for bot services in banking and financial institutions for lead generation, customer acquisition, and automated round-the-clock customer support is likely to surge. Furthermore, the growing trend of improvised financial advisory is likely to bolster the bot services market growth.

 

Competitive Landscape

[24]7.ai, Inc is a leading software company which provides customer service software and services. The chatbots and AI tools offered by this company provide customised experiences to the end users. It is headquartered in California, the United States, and it aims to enhance the operational efficiency of businesses through its innovative solutions.

 

Amazon Web Services, Inc. is a renowned IT service management company offering on-demand cloud computing platforms and APIs to governments, organisations, and individuals. The company was established in 2006 and is headquartered in Washington, the United States.

 

Alvaria, Inc. is a leading software company which was founded in 1973 and is headquartered in Massachusetts, the United States. The company is known to offer enterprise-scale customer experience and workforce management solutions. Its solutions are widely used by healthcare providers, telecom providers, and commercial banks, among others.

 

Other market players include Creative Virtual Ltd., Meta Platforms Inc., Alphabet Inc., International Business Machines Corp., Inbenta Holdings Inc., Microsoft Corp., and Nuance Communications, Inc., among others.

 

Key Highlights of the Report

REPORT FEATURES DETAILS
Base Year 2022
Historical Period 2018-2022
Forecast Period 2023-2028
Scope of the Report

Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:

  • Technology
  • Mode
  • Deployment
  • End-User
  • Region
Breakup by Technology
  • Framework
  • Platform
Breakup by Mode
  • Text
  • Audio
  • Video
  • Others
Breakup by Deployment
  • Websites
  • Contact Centre
  • Social Media
  • Mobile Applications
  • Others
Breakup by End-User
  • Banking, Financial Services and Insurance
  • Retail and E-Commerce
  • Healthcare
  • Telecom
  • Government
  • Education
  • Travel and Hospitality
  • Others
Breakup by Region
  • North America
    • United States of America 
    • Canada
  • Europe
    • United Kingdom
    • Germany
    • France
    • Italy
    • Others
  • Asia Pacific
    • China
    • Japan
    • India
    • ASEAN
    • Australia
    • Others
  • Latin America
    • Brazil
    • Argentina
    • Mexico
    • Others
  • Middle East and Africa
    • Saudi Arabia
    • United Arab Emirates
    • Nigeria
    • South Africa
    • Others
Market Dynamics
  • SWOT Analysis
  • Porter's Five Forces Analysis
  • Key Indicators for Demand
  • Key Indicators for Price
Competitive Landscape
  • Market Structure
  • Company Profiles
    • Company Overview
    • Product Portfolio
    • Demographic Reach and Achievements
    • Certifications
Companies Covered
  • [24]7.ai, Inc
  • Amazon Web Services, Inc.
  • Alvaria, Inc.
  • Creative Virtual Ltd.
  • Meta Platforms Inc.
  • Alphabet Inc.
  • International Business Machines Corp.
  • Inbenta Holdings Inc.
  • Microsoft Corp.
  • Nuance Communications, Inc.
  • Others

 

*At Expert Market Research, we strive to always give you current and accurate information. The numbers depicted in the description are indicative and may differ from the actual numbers in the final EMR report.

1    Preface    
2    Report Coverage – Key Segmentation and Scope
3    Report Description
    3.1    Market Definition and Outlook
    3.2    Properties and Applications
    3.3    Market Analysis
    3.4    Key Players
4    Key Assumptions
5    Executive Summary
    5.1    Overview
    5.2    Key Drivers
    5.3    Key Developments
    5.4    Competitive Structure
    5.5    Key Industrial Trends
6    Market Snapshot
    6.1    Global
    6.2    Regional
7    Opportunities and Challenges in the Market
8    Global Bot Services Market Analysis
    8.1    Key Industry Highlights
    8.2    Global Bot Services Historical Market (2018-2022) 
    8.3    Global Bot Services Market Forecast (2023-2028)
    8.4    Global Bot Services Market by Technology
        8.4.1    Framework
            8.4.1.1    Historical Trend (2018-2022)
            8.4.1.2    Forecast Trend (2023-2028)
        8.4.2    Platform
            8.4.2.1    Historical Trend (2018-2022)
            8.4.2.2    Forecast Trend (2023-2028)
    8.5    Global Bot Services Market by Mode
        8.5.1    Text
            8.5.1.1    Historical Trend (2018-2022)
            8.5.1.2    Forecast Trend (2023-2028)
        8.5.2    Audio
            8.5.2.1    Historical Trend (2018-2022)
            8.5.2.2    Forecast Trend (2023-2028)
        8.5.3    Video
            8.5.3.1    Historical Trend (2018-2022)
            8.5.3.2    Forecast Trend (2023-2028)
        8.5.4    Others  
    8.6    Global Bot Services Market by Deployment
        8.6.1    Websites
            8.6.1.1    Historical Trend (2018-2022)
            8.6.1.2    Forecast Trend (2023-2028)
        8.6.2    Contact Centre
            8.6.2.1    Historical Trend (2018-2022)
            8.6.2.2    Forecast Trend (2023-2028)
        8.6.3    Social Media
            8.6.3.1    Historical Trend (2018-2022)
            8.6.3.2    Forecast Trend (2023-2028)
        8.6.4    Mobile Applications
            8.6.4.1    Historical Trend (2018-2022)
            8.6.4.2    Forecast Trend (2023-2028)
        8.6.5    Others      
    8.7    Global Bot Services Market by End-User
        8.7.1    Banking, Financial Services and Insurance
            8.7.1.1    Historical Trend (2018-2022)
            8.7.1.2    Forecast Trend (2023-2028)
        8.7.2    Retail and E-Commerce
            8.7.2.1    Historical Trend (2018-2022)
            8.7.2.2    Forecast Trend (2023-2028)
        8.7.3    Healthcare
            8.7.3.1    Historical Trend (2018-2022)
            8.7.3.2    Forecast Trend (2023-2028)
        8.7.4    Telecom
            8.7.4.1    Historical Trend (2018-2022)
            8.7.4.2    Forecast Trend (2023-2028)
        8.7.5    Government
            8.7.5.1    Historical Trend (2018-2022)
            8.7.5.2    Forecast Trend (2023-2028)
        8.7.6    Education
            8.7.6.1    Historical Trend (2018-2022)
            8.7.6.2    Forecast Trend (2023-2028)
        8.7.7    Travel and Hospitality
            8.7.7.1    Historical Trend (2018-2022)
            8.7.7.2    Forecast Trend (2023-2028)
        8.7.8    Others      
    8.8    Global Bot Services Market by Region
        8.8.1    North America
            8.8.1.1    Historical Trend (2018-2022) 
            8.8.1.2    Forecast Trend (2023-2028)
        8.8.2    Europe
            8.8.2.1    Historical Trend (2018-2022) 
            8.8.2.2    Forecast Trend (2023-2028)
        8.8.3    Asia Pacific
            8.8.3.1    Historical Trend (2018-2022) 
            8.8.3.2    Forecast Trend (2023-2028)
        8.8.4    Latin America
            8.8.4.1    Historical Trend (2018-2022) 
            8.8.4.2    Forecast Trend (2023-2028)
        8.8.5    Middle East and Africa
            8.8.5.1    Historical Trend (2018-2022) 
            8.8.5.2    Forecast Trend (2023-2028)
9    North America Bot Services Market Analysis
    9.1    United States of America 
        9.1.1    Historical Trend (2018-2022) 
        9.1.2    Forecast Trend (2023-2028)
    9.2    Canada
        9.2.1    Historical Trend (2018-2022) 
        9.2.2    Forecast Trend (2023-2028)
10    Europe Bot Services Market Analysis
    10.1    United Kingdom
        10.1.1    Historical Trend (2018-2022) 
        10.1.2    Forecast Trend (2023-2028)
    10.2    Germany
        10.2.1    Historical Trend (2018-2022) 
        10.2.2    Forecast Trend (2023-2028)
    10.3    France
        10.3.1    Historical Trend (2018-2022) 
        10.3.2    Forecast Trend (2023-2028)
    10.4    Italy
        10.4.1    Historical Trend (2018-2022) 
        10.4.2    Forecast Trend (2023-2028)
    10.5    Others
11    Asia Pacific Bot Services Market Analysis
    11.1    China
        11.1.1    Historical Trend (2018-2022) 
        11.1.2    Forecast Trend (2023-2028)
    11.2    Japan
        11.2.1    Historical Trend (2018-2022) 
        11.2.2    Forecast Trend (2023-2028)
    11.3    India
        11.3.1    Historical Trend (2018-2022) 
        11.3.2    Forecast Trend (2023-2028)
    11.4    ASEAN
        11.4.1    Historical Trend (2018-2022) 
        11.4.2    Forecast Trend (2023-2028)
    11.5    Australia
        11.5.1    Historical Trend (2018-2022) 
        11.5.2    Forecast Trend (2023-2028)
    11.6    Others
12    Latin America Bot Services Market Analysis
    12.1    Brazil
        12.1.1    Historical Trend (2018-2022) 
        12.1.2    Forecast Trend (2023-2028)
    12.2    Argentina
        12.2.1    Historical Trend (2018-2022) 
        12.2.2    Forecast Trend (2023-2028)
    12.3    Mexico
        12.3.1    Historical Trend (2018-2022) 
        12.3.2    Forecast Trend (2023-2028)
    12.4    Others
13    Middle East and Africa Bot Services Market Analysis
    13.1    Saudi Arabia
        13.1.1    Historical Trend (2018-2022) 
        13.1.2    Forecast Trend (2023-2028)
    13.2    United Arab Emirates
        13.2.1    Historical Trend (2018-2022) 
        13.2.2    Forecast Trend (2023-2028)
    13.3    Nigeria
        13.3.1    Historical Trend (2018-2022) 
        13.3.2    Forecast Trend (2023-2028)
    13.4    South Africa
        13.4.1    Historical Trend (2018-2022) 
        13.4.2    Forecast Trend (2023-2028)
    13.5    Others
14    Market Dynamics
    14.1    SWOT Analysis
        14.1.1    Strengths
        14.1.2    Weaknesses
        14.1.3    Opportunities
        14.1.4    Threats
    14.2    Porter’s Five Forces Analysis  
        14.2.1    Supplier’s Power
        14.2.2    Buyer’s Power
        14.2.3    Threat of New Entrants
        14.2.4    Degree of Rivalry
        14.2.5    Threat of Substitutes
    14.3    Key Indicators for Demand
    14.4    Key Indicators for Price  
15    Competitive Landscape
    15.1    Market Structure
    15.2    Company Profiles
        15.2.1    [24]7.ai, Inc
            15.2.1.1    Company Overview
            15.2.1.2    Product Portfolio
            15.2.1.3    Demographic Reach and Achievements
            15.2.1.4    Certifications
        15.2.2    Amazon Web Services, Inc.
            15.2.2.1    Company Overview
            15.2.2.2    Product Portfolio
            15.2.2.3    Demographic Reach and Achievements
            15.2.2.4    Certifications
        15.2.3    Alvaria, Inc.
            15.2.3.1    Company Overview
            15.2.3.2    Product Portfolio
            15.2.3.3    Demographic Reach and Achievements
            15.2.3.4    Certifications
        15.2.4    Creative Virtual Ltd.
            15.2.4.1    Company Overview
            15.2.4.2    Product Portfolio
            15.2.4.3    Demographic Reach and Achievements
            15.2.4.4    Certifications
        15.2.5    Meta Platforms Inc.
            15.2.5.1    Company Overview
            15.2.5.2    Product Portfolio
            15.2.5.3    Demographic Reach and Achievements
            15.2.5.4    Certifications
        15.2.6    Alphabet Inc.
            15.2.6.1    Company Overview
            15.2.6.2    Product Portfolio
            15.2.6.3    Demographic Reach and Achievements
            15.2.6.4    Certifications
        15.2.7    International Business Machines Corp.
            15.2.7.1    Company Overview
            15.2.7.2    Product Portfolio
            15.2.7.3    Demographic Reach and Achievements
            15.2.7.4    Certifications
        15.2.8    Inbenta Holdings Inc.
            15.2.8.1    Company Overview
            15.2.8.2    Product Portfolio
            15.2.8.3    Demographic Reach and Achievements
            15.2.8.4    Certifications
        15.2.9    Microsoft Corp.
            15.2.9.1    Company Overview
            15.2.9.2    Product Portfolio
            15.2.9.3    Demographic Reach and Achievements
            15.2.9.4    Certifications
        15.2.10    Nuance Communications, Inc.
            15.2.10.1    Company Overview
            15.2.10.2    Product Portfolio
            15.2.10.3    Demographic Reach and Achievements
            15.2.10.4    Certifications
        15.2.11    Others  
16    Key Trends and Developments in the Market


List of Key Figures and Tables

1.    Global Bot Services Market: Key Industry Highlights, 2018 and 2028 
2.    Global Bot Services Historical Market: Breakup by Technology (USD MillionBillion), 2018-2022
3.    Global Bot Services Market Forecast: Breakup by Technology (USD MillionBillion), 2023-2028
4.    Global Bot Services Historical Market: Breakup by Mode (USD MillionBillion), 2018-2022
5.    Global Bot Services Market Forecast: Breakup by Mode (USD MillionBillion), 2023-2028
6.    Global Bot Services Historical Market: Breakup by Deployment (USD MillionBillion), 2018-2022
7.    Global Bot Services Market Forecast: Breakup by Deployment (USD MillionBillion), 2023-2028
8.    Global Bot Services Historical Market: Breakup by End-User (USD MillionBillion), 2018-2022
9.    Global Bot Services Market Forecast: Breakup by End-User (USD MillionBillion), 2023-2028
10.    Global Bot Services Historical Market: Breakup by Region (USD MillionBillion), 2018-2022
11.    Global Bot Services Market Forecast: Breakup by Region (USD MillionBillion), 2023-2028
12.    North America Bot Services Historical Market: Breakup by Country (USD MillionBillion), 2018-2022
13.    North America Bot Services Market Forecast: Breakup by Country (USD MillionBillion), 2023-2028
14.    Europe Bot Services Historical Market: Breakup by Country (USD MillionBillion), 2018-2022
15.    Europe Bot Services Market Forecast: Breakup by Country (USD MillionBillion), 2023-2028
16.    Asia Pacific Bot Services Historical Market: Breakup by Country (USD MillionBillion), 2018-2022
17.    Asia Pacific Bot Services Market Forecast: Breakup by Country (USD MillionBillion), 2023-2028
18.    Latin America Bot Services Historical Market: Breakup by Country (USD MillionBillion), 2018-2022
19.    Latin America Bot Services Market Forecast: Breakup by Country (USD MillionBillion), 2023-2028
20.    Middle East and Africa Bot Services Historical Market: Breakup by Country (USD MillionBillion), 2018-2022
21.    Middle East and Africa Bot Services Market Forecast: Breakup by Country (USD MillionBillion), 2023-2028
22.    Global Bot Services Market Structure

Key Questions Answered in the Report

What was the bot services market value in 2022?

The market reached a value of around USD 1.3 billion in 2022.

What is the growth rate of the bot services market?

The market is estimated to grow at a CAGR of 26.50% between the forecast period of 2023 and 2028.

What is the bot services market forecast for 2023-2028?

The market is estimated to witness a healthy growth between the forecast period of 2023-2028 to reach a value of nearly USD 5.5 billion by 2028.

What are the major market drivers?

The rising applications of bot services across various sectors, increasing awareness pertaining to the advantages and efficiency offered by bots, and Increasing applicability of bot services in multiple channels, such as mobile, email, social media, and instant messaging apps are the major drivers of the market.

What are the key trends of the market?

The key trends in the market include technological advancements, increasing IT spending across various industries, the growing integration of chatbots with AI, and the ability of bots to replace humans in customer service.

What are the different technologies of bot services considered in the market report?

Framework and platform are the different technologies of bot services considered in the market report.

What are the major segments based on modes of bot services?

Text, audio, and video, among others, are the major segments based on modes of bot services.

What is the full form of bot?

Build, operate, and transfer is the full form of bot.

What are the examples of bot?

The examples of bot include instant messaging apps, virtual assistants, and messengers, among others.

Who are the key market players, according to the report?

[24]7.ai, Inc, Amazon Web Services, Inc., Alvaria, Inc., Creative Virtual Ltd., Meta Platforms Inc., Alphabet Inc., International Business Machines Corp., Inbenta Holdings Inc., Microsoft Corp., and Nuance Communications, Inc., among others, are the key bot services market players.

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