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Global Unified Communication as a Service Market Share, Size, Analysis, Growth, Forecast: By Component: Telephony, Unified Messaging, Collaboration Platforms, Conferencing; Others; By Deployment Mode: Public Cloud, Private Cloud; By Delivery Model; By Organisation Size; By End User; Regional Analysis; Competitive Landscape; 2024-2032
Global Unified Communication as a Service Market Outlook
The global unified communication as a service market size reached a value of around USD 56.00 billion in 2023. The market is expected to grow at a CAGR of 15.70% between 2024 and 2032, reaching a value of approximately USD 208.05 billion by 2032.
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Key Trends in the Market
Unified communications as a service or UCaaS refers to a unified communications paradigm that is supplied via the cloud and provides a wide range of communication and collaboration tools and services. It offers single-tenant and multi-tenant services for email, instant messaging, video conferencing, call forwarding, and voice communication tools. Also, it improves operational effectiveness and assists in lowering capital expenditures for purchasing hardware equipment and outsourcing resources.
- The advent of 5G technology and high-speed internet is anticipated to increase the unified communication as a service market share over the forecast period. This increase is attributed to the growing requirements of a connection with high speed and low latency for video and audio conferencing.
- Increasing demand for BYOD (bring your own device) systems in the corporate sector is another crucial trend in the UCaaS market. In such situations, employees are instructed to bring their own devices to work rather than rely on the company's hardware.
- The growing popularity of cloud services in big organisations is one of the key unified communication as a service market trends contributing to market expansion. This is because these services provide employees with real-time monitoring and resource efficiency features which are boosting the growth of the market.
- In addition, the global unified communication as a service (UCaaS) market is being supported by the growing incorporation of artificial intelligence (AI) and the internet of things (IoT) in UCaaS. These incorporations are done to provide a wide range of advantages, such as automated transcripts, smart speaker tracking, and intuitive call records.
Global Unified Communication-As-A-Service Market Analysis
Based on component, the market is segmented into telephony, unified messaging, collaboration platforms, and conferencing, among others. On the basis of deployment mode, the market is divided into public cloud and private cloud. By delivery model, the market is bifurcated into managed service and hostel/cloud services. The market on the basis of organisation size is segregated into large enterprises and small and medium sized enterprises. Based on end user, the global unified communications as a service (UCaaS) market is categorised into BFSI, retail, healthcare, government and public sector, and IT and telecom, among others. The regional markets for unified communication as a service are divided into North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa.
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The comprehensive EMR report provides an in-depth assessment of the market based on the Porter's five forces model, along with giving a SWOT analysis. The report gives a detailed analysis of the following key players in the global unified communication as a service market, covering their competitive landscape and the latest developments like mergers, acquisitions, investments, and expansion plans.
- Avaya Inc.
- ALE International
- 8X8 Inc
- Cisco Systems, Inc.
- Mitel Networks Corporation
- Gamma Communications PLC
- NTT Communications Corporation
- Vodafone Group PLC
- Telia Company AB
- RingCentral, Inc.
- Verizon Communications, Inc
- Others
Unified Communications as a Service Market Share by End User
The IT and telecom end users accounted for a significant share of the unified communication as a service (UCaaS) market in the historical period. The demand to use UCaaS solutions is being driven by the persistent push by a number of IT and telecom organisations to implement more effective collaboration among their geographically dispersed teams. IT and telecom firms are working with international distributors to effectively deploy the UCaaS services. The necessity for data security and privacy protection rises as a result of dealing with government agencies and organisations to provide them with secure calling and effective information interchange. This is motivating the UCaaS solution offered by the IT and telecom firms, thus increasing the market growth.
Healthcare end users are anticipated to see considerable growth in the unified communication as a service (UCaaS) market over the forecast period as the need for patients to communicate effectively with officials and care givers to receive better care increases. The implementation of UCaaS in healthcare technology motivates manufacturers and healthcare providers to introduce technical advancements in their businesses. Healthcare providers, who usually have minimal IT budgets, have adopted cloud-based solutions more frequently as they are more cost-effective.
Unified Communications as a Service Market Share by Region
North America is one of the leading regions in the unified communication as a service market. Retail, BFSI, healthcare, IT and telecom are examples of end-user verticals in the United States that demand a more direct and seamless experience for all of their interactions. These include audio, video, and chat, regardless of where they are. Additionally, enterprises are seeking a unified deployment and administration solution from a single provider to meet their UCaaS needs. With the introduction of 5G, they are able to combine remote connectivity technologies on a single UCaaS platform.
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Competitive Landscape
Avaya Inc., headquartered in North Carolina in the United States and founded in 2000, is an American technology firm that specialises in business communications services such unified communications (UC) and contact centres (CC). Their multi-cloud application ecosystem and cloud communications solutions enable tailored, intelligent, and simple employee and customer experiences that support strategic goals and desired results.
8X8 Inc., founded in 1987, is one of the top software-as-a-service (SaaS) providers of phone, chat, video, contact centres, and enterprise-class API solutions powered by a single global cloud communications platform. With its headquarters in California in the United States, 8x8 enables workforces all over the world to link individuals and teams so they may communicate more quickly and productively.
Verizon Communications, Inc., established in 2000 and headquartered in New York in the United States, is one of the top providers of technology and communications services worldwide. They provide value-added services such data centre and cloud services, security and managed network services, corporate networking solutions, as well as local and long-distance voice services for broadband video and data.
Other market players include ALE International, Cisco Systems, Inc., Mitel Networks Corporation, Gamma Communications PLC, NTT Communications Corporation, Vodafone Group PLC, Telia Company AB, and RingCentral, Inc., among others.
Key Highlights of the Report
| REPORT FEATURES | DETAILS |
| Base Year | 2023 |
| Historical Period | 2018-2023 |
| Forecast Period | 2024-2032 |
| Scope of the Report |
Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:
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| Breakup by Component |
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| Breakup by Deployment Mode |
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| Breakup by Delivery Model |
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| Breakup by Organisation Size |
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| Breakup by End User |
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| Breakup by Region |
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| Market Dynamics |
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| Competitive Landscape |
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| Companies Covered |
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*At Expert Market Research, we strive to always give you current and accurate information. The numbers depicted in the description are indicative and may differ from the actual numbers in the final EMR report.
1 Preface
2 Report Coverage – Key Segmentation and Scope
3 Report Description
3.1 Market Definition and Outlook
3.2 Properties and Applications
3.3 Market Analysis
3.4 Key Players
4 Key Assumptions
5 Executive Summary
5.1 Overview
5.2 Key Drivers
5.3 Key Developments
5.4 Competitive Structure
5.5 Key Industrial Trends
6 Market Snapshot
6.1 Global
6.2 Regional
7 Opportunities and Challenges in the Market
8 Global Unified Communication as a Service Market Analysis
8.1 Key Industry Highlights
8.2 Global Unified Communication as a Service Historical Market (2018-2023)
8.3 Global Unified Communication as a Service Market Forecast (2024-2032)
8.4 Global Unified Communication as a Service Market by Component
8.4.1 Telephony
8.4.1.1 Historical Trend (2018-2023)
8.4.1.2 Forecast Trend (2024-2032)
8.4.2 Unified Messaging
8.4.2.1 Historical Trend (2018-2023)
8.4.2.2 Forecast Trend (2024-2032)
8.4.3 Collaboration Platforms
8.4.3.1 Historical Trend (2018-2023)
8.4.3.2 Forecast Trend (2024-2032)
8.4.4 Conferencing
8.4.4.1 Historical Trend (2018-2023)
8.4.4.2 Forecast Trend (2024-2032)
8.4.5 Others
8.5 Global Unified Communication as a Service Market by Deployment Mode
8.5.1 Public Cloud
8.5.1.1 Historical Trend (2018-2023)
8.5.1.2 Forecast Trend (2024-2032)
8.5.2 Private Cloud
8.5.2.1 Historical Trend (2018-2023)
8.5.2.2 Forecast Trend (2024-2032)
8.6 Global Unified Communication as a Service Market by Delivery Model
8.6.1 Managed Service
8.6.1.1 Historical Trend (2018-2023)
8.6.1.2 Forecast Trend (2024-2032)
8.6.2 Hostel/Cloud Services
8.6.2.1 Historical Trend (2018-2023)
8.6.2.2 Forecast Trend (2024-2032)
8.7 Global Unified Communication as a Service Market by Organisation Size
8.7.1 Large Enterprises
8.7.1.1 Historical Trend (2018-2023)
8.7.1.2 Forecast Trend (2024-2032)
8.7.2 Small and Medium Sized Enterprises
8.7.2.1 Historical Trend (2018-2023)
8.7.2.2 Forecast Trend (2024-2032)
8.8 Global Unified Communication as a Service Market by End User
8.8.1 BFSI
8.8.1.1 Historical Trend (2018-2023)
8.8.1.2 Forecast Trend (2024-2032)
8.8.2 Retail
8.8.2.1 Historical Trend (2018-2023)
8.8.2.2 Forecast Trend (2024-2032)
8.8.3 Healthcare
8.8.3.1 Historical Trend (2018-2023)
8.8.3.2 Forecast Trend (2024-2032)
8.8.4 Government and Public Sector
8.8.4.1 Historical Trend (2018-2023)
8.8.4.2 Forecast Trend (2024-2032)
8.8.5 IT and Telecom
8.8.5.1 Historical Trend (2018-2023)
8.8.5.2 Forecast Trend (2024-2032)
8.8.6 Others
8.9 Global Unified Communication as a Service Market by Region
8.9.1 North America
8.9.1.1 Historical Trend (2018-2023)
8.9.1.2 Forecast Trend (2024-2032)
8.9.2 Europe
8.9.2.1 Historical Trend (2018-2023)
8.9.2.2 Forecast Trend (2024-2032)
8.9.3 Asia Pacific
8.9.3.1 Historical Trend (2018-2023)
8.9.3.2 Forecast Trend (2024-2032)
8.9.4 Latin America
8.9.4.1 Historical Trend (2018-2023)
8.9.4.2 Forecast Trend (2024-2032)
8.9.5 Middle East and Africa
8.9.5.1 Historical Trend (2018-2023)
8.9.5.2 Forecast Trend (2024-2032)
9 North America Unified Communication as a Service Market Analysis
9.1 United States of America
9.1.1 Historical Trend (2018-2023)
9.1.2 Forecast Trend (2024-2032)
9.2 Canada
9.2.1 Historical Trend (2018-2023)
9.2.2 Forecast Trend (2024-2032)
10 Europe Unified Communication as a Service Market Analysis
10.1 United Kingdom
10.1.1 Historical Trend (2018-2023)
10.1.2 Forecast Trend (2024-2032)
10.2 Germany
10.2.1 Historical Trend (2018-2023)
10.2.2 Forecast Trend (2024-2032)
10.3 France
10.3.1 Historical Trend (2018-2023)
10.3.2 Forecast Trend (2024-2032)
10.4 Italy
10.4.1 Historical Trend (2018-2023)
10.4.2 Forecast Trend (2024-2032)
10.5 Others
11 Asia Pacific Unified Communication as a Service Market Analysis
11.1 China
11.1.1 Historical Trend (2018-2023)
11.1.2 Forecast Trend (2024-2032)
11.2 Japan
11.2.1 Historical Trend (2018-2023)
11.2.2 Forecast Trend (2024-2032)
11.3 India
11.3.1 Historical Trend (2018-2023)
11.3.2 Forecast Trend (2024-2032)
11.4 ASEAN
11.4.1 Historical Trend (2018-2023)
11.4.2 Forecast Trend (2024-2032)
11.5 Australia
11.5.1 Historical Trend (2018-2023)
11.5.2 Forecast Trend (2024-2032)
11.6 Others
12 Latin America Unified Communication as a Service Market Analysis
12.1 Brazil
12.1.1 Historical Trend (2018-2023)
12.1.2 Forecast Trend (2024-2032)
12.2 Argentina
12.2.1 Historical Trend (2018-2023)
12.2.2 Forecast Trend (2024-2032)
12.3 Mexico
12.3.1 Historical Trend (2018-2023)
12.3.2 Forecast Trend (2024-2032)
12.4 Others
13 Middle East and Africa Unified Communication as a Service Market Analysis
13.1 Saudi Arabia
13.1.1 Historical Trend (2018-2023)
13.1.2 Forecast Trend (2024-2032)
13.2 United Arab Emirates
13.2.1 Historical Trend (2018-2023)
13.2.2 Forecast Trend (2024-2032)
13.3 Nigeria
13.3.1 Historical Trend (2018-2023)
13.3.2 Forecast Trend (2024-2032)
13.4 South Africa
13.4.1 Historical Trend (2018-2023)
13.4.2 Forecast Trend (2024-2032)
13.5 Others
14 Market Dynamics
14.1 SWOT Analysis
14.1.1 Strengths
14.1.2 Weaknesses
14.1.3 Opportunities
14.1.4 Threats
14.2 Porter’s Five Forces Analysis
14.2.1 Supplier’s Power
14.2.2 Buyer’s Power
14.2.3 Threat of New Entrants
14.2.4 Degree of Rivalry
14.2.5 Threat of Substitutes
14.3 Key Indicators for Demand
14.4 Key Indicators for Price
15 Competitive Landscape
15.1 Market Structure
15.2 Company Profiles
15.2.1 Avaya Inc.
15.2.1.1 Company Overview
15.2.1.2 Product Portfolio
15.2.1.3 Demographic Reach and Achievements
15.2.1.4 Certifications
15.2.2 ALE International
15.2.2.1 Company Overview
15.2.2.2 Product Portfolio
15.2.2.3 Demographic Reach and Achievements
15.2.2.4 Certifications
15.2.3 8X8 Inc
15.2.3.1 Company Overview
15.2.3.2 Product Portfolio
15.2.3.3 Demographic Reach and Achievements
15.2.3.4 Certifications
15.2.4 Cisco Systems, Inc.
15.2.4.1 Company Overview
15.2.4.2 Product Portfolio
15.2.4.3 Demographic Reach and Achievements
15.2.4.4 Certifications
15.2.5 Mitel Networks Corporation
15.2.5.1 Company Overview
15.2.5.2 Product Portfolio
15.2.5.3 Demographic Reach and Achievements
15.2.5.4 Certifications
15.2.6 Gamma Communications PLC
15.2.6.1 Company Overview
15.2.6.2 Product Portfolio
15.2.6.3 Demographic Reach and Achievements
15.2.6.4 Certifications
15.2.7 NTT Communications Corporation
15.2.7.1 Company Overview
15.2.7.2 Product Portfolio
15.2.7.3 Demographic Reach and Achievements
15.2.7.4 Certifications
15.2.8 Vodafone Group PLC
15.2.8.1 Company Overview
15.2.8.2 Product Portfolio
15.2.8.3 Demographic Reach and Achievements
15.2.8.4 Certifications
15.2.9 Telia Company AB
15.2.9.1 Company Overview
15.2.9.2 Product Portfolio
15.2.9.3 Demographic Reach and Achievements
15.2.9.4 Certifications
15.2.10 RingCentral, Inc.
15.2.10.1 Company Overview
15.2.10.2 Product Portfolio
15.2.10.3 Demographic Reach and Achievements
15.2.10.4 Certifications
15.2.11 Verizon Communications, Inc
15.2.11.1 Company Overview
15.2.11.2 Product Portfolio
15.2.11.3 Demographic Reach and Achievements
15.2.11.4 Certifications
15.2.12 Others
16 Key Trends and Developments in the Market
List of Key Figures and Tables
1. Global Unified Communication as a Service Market: Key Industry Highlights, 2018 and 2032
2. Global Unified Communication as a Service Historical Market: Breakup by Component (USD Million), 2018-2023
3. Global Unified Communication as a Service Market Forecast: Breakup by Component (USD Million), 2024-2032
4. Global Unified Communication as a Service Historical Market: Breakup by Deployment Mode (USD Million), 2018-2023
5. Global Unified Communication as a Service Market Forecast: Breakup by Deployment Mode (USD Million), 2024-2032
6. Global Unified Communication as a Service Historical Market: Breakup by Delivery Model (USD Million), 2018-2023
7. Global Unified Communication as a Service Market Forecast: Breakup by Delivery Model (USD Million), 2024-2032
8. Global Unified Communication as a Service Historical Market: Breakup by Organisation Size (USD Million), 2018-2023
9. Global Unified Communication as a Service Market Forecast: Breakup by Organisation Size (USD Million), 2024-2032
10. Global Unified Communication as a Service Historical Market: Breakup by End User (USD Million), 2018-2023
11. Global Unified Communication as a Service Market Forecast: Breakup by End User (USD Million), 2024-2032
12. Global Unified Communication as a Service Historical Market: Breakup by Region (USD Million), 2018-2023
13. Global Unified Communication as a Service Market Forecast: Breakup by Region (USD Million), 2024-2032
14. North America Unified Communication as a Service Historical Market: Breakup by Country (USD Million), 2018-2023
15. North America Unified Communication as a Service Market Forecast: Breakup by Country (USD Million), 2024-2032
16. Europe Unified Communication as a Service Historical Market: Breakup by Country (USD Million), 2018-2023
17. Europe Unified Communication as a Service Market Forecast: Breakup by Country (USD Million), 2024-2032
18. Asia Pacific Unified Communication as a Service Historical Market: Breakup by Country (USD Million), 2018-2023
19. Asia Pacific Unified Communication as a Service Market Forecast: Breakup by Country (USD Million), 2024-2032
20. Latin America Unified Communication as a Service Historical Market: Breakup by Country (USD Million), 2018-2023
21. Latin America Unified Communication as a Service Market Forecast: Breakup by Country (USD Million), 2024-2032
22. Middle East and Africa Unified Communication as a Service Historical Market: Breakup by Country (USD Million), 2018-2023
23. Middle East and Africa Unified Communication as a Service Market Forecast: Breakup by Country (USD Million), 2024-2032
24. Global Unified Communication as a Service Market Structure
Key Questions Answered in the Report
In 2023, the global market for unified communication as a service attained a value of approximately USD 56.00 billion.
The market is projected to grow at a CAGR of 15.70% between 2024 and 2032.
The market is estimated to witness a healthy growth in the forecast period of 2024-2032 to reach USD 208.05 billion by 2032.
The major drivers of the market include the rise in demand for BYOD (bring your own device) systems in the corporate sector, increasing integration of artificial intelligence (AI) and the internet of things (IoT), and the growing adoption of video conferencing.
The introduction of 5G technology and high-speed internet along with the growing use of UCaaS in several end use sectors are the key trends propelling the growth of the market.
The major regions in the market are North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa.
The significant deployment modes include public cloud and private cloud.
The end users of the market are BFSI, retail, healthcare, government and public sector, and IT and telecom, among others.
The various components of UCaaS in the market are telephony, unified messaging, collaboration platforms, and conferencing, among others.
The major players in the unified communication as a service market are Avaya Inc., ALE International, 8X8 Inc, Cisco Systems, Inc., Mitel Networks Corporation, Gamma Communications PLC, NTT Communications Corporation, Vodafone Group PLC, Telia Company AB, RingCentral, Inc., and Verizon Communications, Inc, among others.
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