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United States Managed Services Market Size, Analysis: By Service Type: Managed IT Infrastructure and Data Centre, Managed Network, Managed Mobility, Managed Communication and Collaboration, Managed Information Service, Others; By Deployment; By Enterprise Size; By End Use; Regional Analysis; Competitive Landscape; 2024-2032
United States Managed Services Market Outlook
The United States managed services market size reached approximately USD 23.34 billion in 2023. The market is projected to grow at a CAGR of 10.4% between 2024 and 2032, reaching a value of around USD 57.43 billion by 2032.
Key Takeaways
- Small and medium enterprises are expected to dominate the market for managed services in the USA.
- Managed security services are expected to witness significant growth, with a YoY increase of 68% in cybersecurity attacks (2021).
- The adoption of IoT devices is one of the key United States managed services market trends driving market growth.
Managed services refer to the process of outsourcing routine technological responsibilities to an external party to boost the return on investment and ensure an improvement in business operations. A managed services provider can create the IT strategy for managing customer networks and handle the cybersecurity and data backup requirements of its clients easily. This helps companies realise better uptime and focus on their strategic projects.
The market is being driven by the need to reduce infrastructure maintenance costs for businesses. The shift towards cloud-based storage platforms is another key driver of the United States managed services market.
Key Trends and Developments
Use of automation and AI technologies; the increasing popularity of cloud computing and data analytics; and the widespread adoption of IoT devices are the major trends impacting the United States managed services market growth.
| Date | Company | Announcement |
| Oct. 5th 2023 | IBM | Launched AI-powered TDR (Threat Detection and Response) Services to enhance the security of data against malicious attacks and hackers |
| July 18th 2023 | Netskope | Announces the launch of a new Managed Services Programme which can enable businesses to expand their streams of revenue |
| Jan. 24th 2023 | Viasat Inc. | Received a government contract for providing satellite communication service support to the US Marine Corps, via a fully managed service |
| Nov. 10th 2022 | IBM | Launches IBM Cloud for VMware as a Service, its latest managed service solution for companies that seek to modernize their workload and boost the ratio of time to value in a hybrid cloud environment |
| Trends | Description |
| MSPs leveraging automation and AI technologies | This enables MSPs to ensure the security of clients’ systems while improving the service delivery experience. |
| Increasing popularity of cloud computing | The benefits of scalability and higher cost savings are prompting companies to cloud-based MEP managed services. |
| Increasing demand for big data analytics | Managed services providers are leveraging big data analytics tools to access client data, anticipating their needs, and delivering results. |
| Adoption of IoT to drive market growth | Managed services providers are engaged in the procurement, management, and monitoring of IoT devices for improving business outcomes and delivering high-quality results. |
United States Managed Services Market Trends
Cloud computing services enable managed service providers to make user management simple. By incorporating a simple change in coding, they can deliver the latest features in their solutions to their clients. As an increasing number of small and medium-sized businesses shift to cloud computing, the United States managed services market size is expected to expand in the forecast period.
The large volume of data generated by IoT devices creates a huge business opportunity for companies, which can be utilised to improve customer experience and operational efficiency. Managed service providers ensure that IoT devices are secure and functional and deliver good value to business. This is expected to reduce business costs and drive the United States managed services market development.
Market Segmentation
“United States Managed Services Market Report and Forecast 2024-2032” offers a detailed analysis of the market based on the following segments:
| Market Breakup | Categories |
| Service Type | Managed IT Infrastructure and Data Centre, Managed Network, Managed Mobility, Managed Communication and Collaboration, Managed Information Service, Managed Security |
| Deployment | On-premises, Cloud |
| Enterprise Size | Small and Medium Enterprises, Large Enterprises |
| End-Use | BFSI, Government, Healthcare, IT and Telecom, Manufacturing, Media and Entertainment, Retail, Others |
| Region | New England, Mideast, Great Lakes, Plains, Southeast, Southwest, Rocky Mountain, Far West |
Small and medium enterprises are expected to dominate the United States managed services market share in the forecast period
SMEs utilise resources for core activities and need help with using technology in a way that drives their business forward. Sometimes, the internal system complexity increases to a level where it can be resolved only through technical experts specialising in a specific industry vertical. Managed service providers enable small and medium enterprises to reduce their expenditure on maintaining an IT support team, which is likely to influence the United States managed services market expansion in the forecast period.
Large enterprises are expected to witness a stable increase in demand for managed services in the forecast period as they shift their operations to the cloud and adopt precautionary measures to mitigate cybersecurity threats.
Managed security is expected to lead the market in the coming years
Managed security services can monitor, analyse, and investigate malicious codes and detect any attempted/ successful security breaches. In 2021, 1862 data breaches occurred in the United States, recording a year-on-year growth of 68%. This is expected to boost the demand for managed security services in the forecast period.
In the United States managed services market, managed networks and managed mobility are also expected to gain popularity over the forecast period. This can be attributed to an increase in the demand for maintaining consumer network infrastructure and process management services needed by an organisation to support smartphones, tablets, and other devices with good connectivity.
Competitive Landscape
Major players in the United States managed services market are investing in the research and development of new technologies
| Company | Year of Incorporation | Location | Business |
| IBM Corporation | 1911 | New York, United States | Providing hybrid cloud and AI services, apart from a wide range of business services |
| Cisco Systems Inc. | 2021 | California, United States | Designing and selling multiple technologies that run the internet |
| AT&T Inc. | 1983 | Texas, United States | Providing services related to telecommunications and technology across the world |
| Fujitsu Limited | 1935 | Tokyo, Japan | Offers various ICT business solutions and is engaged in developing, producing, and selling electronic goods |
Other key players in the United States managed services market include Accenture plc, Amazon Web Services, Inc., HP Development Company, L.P., Verizon Communications, Inc., Telefonaktiebolaget LM Ericsson, DXC Technology Company, and Rackspace Technology, Inc., among others.
Key Highlights of the Report
| REPORT FEATURES | DETAILS |
| Base Year | 2023 |
| Historical Period | 2018-2023 |
| Forecast Period | 2024-2032 |
| Scope of the Report |
Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:
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| Breakup by Service Type |
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| Breakup by Deployment |
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| Breakup by Enterprise Size |
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| Breakup by End Use |
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| Breakup by Region |
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| Market Dynamics |
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| Competitive Landscape |
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| Companies Covered |
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*At Expert Market Research, we strive to always give you current and accurate information. The numbers depicted in the description are indicative and may differ from the actual numbers in the final EMR report.
1 Preface
2 Report Coverage – Key Segmentation and Scope
3 Report Description
3.1 Market Definition and Outlook
3.2 Properties and Applications
3.3 Market Analysis
3.4 Key Players
4 Key Assumptions
5 Executive Summary
5.1 Overview
5.2 Key Drivers
5.3 Key Developments
5.4 Competitive Structure
5.5 Key Industrial Trends
6 Market Snapshot
7 Opportunities and Challenges in the Market
8 North America Managed Services Market Overview
8.1 Key Industry Highlights
8.2 North America Managed Services Historical Market (2018-2023)
8.3 North America Managed Services Market Forecast (2024-2032)
9 United States Managed Services Market Overview
9.1 Key Industry Highlights
9.2 United States Managed Services Historical Market (2018-2023)
9.3 United States Managed Services Market Forecast (2024-2032)
10 United States Managed Services Market by Service Type
10.1 Managed IT Infrastructure and Data Centre
10.1.1 Historical Trend (2018-2023)
10.1.2 Forecast Trend (2024-2032)
10.1.3 Breakup by Type
10.1.3.1 Server Management
10.1.3.2 Storage Management
10.1.3.3 Managed Print Services
10.1.3.4 Others
10.2 Managed Network
10.2.1 Historical Trend (2018-2023)
10.2.2 Forecast Trend (2024-2032)
10.2.3 Breakup by Type
10.2.3.1 Managed Wi-Fi
10.2.3.2 Managed LAN
10.2.3.3 Managed VPN
10.2.3.4 Managed WAN
10.2.3.5 Network Monitoring
10.2.3.6 Others
10.3 Managed Mobility
10.3.1 Historical Trend (2018-2023)
10.3.2 Forecast Trend (2024-2032)
10.3.3 Breakup by Type
10.3.3.1 Application Management
10.3.3.2 Device Life Cycle Management
10.4 Managed Communication and Collaboration
10.4.1 Historical Trend (2018-2023)
10.4.2 Forecast Trend (2024-2032)
10.4.3 Breakup by Type
10.4.3.1 Managed Voice over Internet Protocol (VoIP)
10.4.3.2 Managed Unified Communications as a Service (UCaaS)
10.4.3.3 Others
10.5 Managed Information Service
10.5.1 Historical Trend (2018-2023)
10.5.2 Forecast Trend (2024-2032)
10.5.3 Breakup by Type
10.5.3.1 Managed Operational Support Systems/Business Support Systems (OSS/BSS)
10.5.3.2 Business Process Management
10.6 Managed Security
10.6.1 Historical Trend (2018-2023)
10.6.2 Forecast Trend (2024-2032)
10.6.3 Breakup by Type
10.6.3.1 Managed Identity and Access Management
10.6.3.2 Managed Firewall
10.6.3.3 Managed Vulnerability Management
10.6.3.4 Managed Risk and Compliance Management
10.6.3.5 Managed Antivirus/Antimalware
10.6.3.6 Managed Unified Threat Management
10.6.3.7 Managed Security Information and Event Management (SIEM)
10.6.3.8 Managed Intrusion Detection Systems/Intrusion Prevention Systems
10.6.3.9 Others
11 United States Managed Services Market by Deployment
11.1 On-premises
11.1.1 Historical Trend (2018-2023)
11.1.2 Forecast Trend (2024-2032)
11.2 Cloud
11.2.1 Historical Trend (2018-2023)
11.2.2 Forecast Trend (2024-2032)
12 United States Managed Services Market by Enterprise Size
12.1 Small and Medium Enterprises
12.1.1 Historical Trend (2018-2023)
12.1.2 Forecast Trend (2024-2032)
12.2 Large Enterprises
12.2.1 Historical Trend (2018-2023)
12.2.2 Forecast Trend (2024-2032)
13 United States Managed Services Market by End Use
13.1 BFSI
13.1.1 Historical Trend (2018-2023)
13.1.2 Forecast Trend (2024-2032)
13.2 Government
13.2.1 Historical Trend (2018-2023)
13.2.2 Forecast Trend (2024-2032)
13.3 Healthcare
13.3.1 Historical Trend (2018-2023)
13.3.2 Forecast Trend (2024-2032)
13.4 IT and Telecom
13.4.1 Historical Trend (2018-2023)
13.4.2 Forecast Trend (2024-2032)
13.5 Manufacturing
13.5.1 Historical Trend (2018-2023)
13.5.2 Forecast Trend (2024-2032)
13.6 Media and Entertainment
13.6.1 Historical Trend (2018-2023)
13.6.2 Forecast Trend (2024-2032)
13.7 Retail
13.7.1 Historical Trend (2018-2023)
13.7.2 Forecast Trend (2024-2032)
13.8 Others
14 United States Managed Services Market by Region
14.1 New England
14.1.1 Historical Trend (2018-2023)
14.1.2 Forecast Trend (2024-2032)
14.2 Mideast
14.2.1 Historical Trend (2018-2023)
14.2.2 Forecast Trend (2024-2032)
14.3 Great Lakes
14.3.1 Historical Trend (2018-2023)
14.3.2 Forecast Trend (2024-2032)
14.4 Plains
14.4.1 Historical Trend (2018-2023)
14.4.2 Forecast Trend (2024-2032)
14.5 Southeast
14.5.1 Historical Trend (2018-2023)
14.5.2 Forecast Trend (2024-2032)
14.6 Southwest
14.6.1 Historical Trend (2018-2023)
14.6.2 Forecast Trend (2024-2032)
14.7 Rocky Mountain
14.7.1 Historical Trend (2018-2023)
14.7.2 Forecast Trend (2024-2032)
14.8 Far West
14.8.1 Historical Trend (2018-2023)
14.8.2 Forecast Trend (2024-2032)
15 Market Dynamics
15.1 SWOT Analysis
15.1.1 Strengths
15.1.2 Weaknesses
15.1.3 Opportunities
15.1.4 Threats
15.2 Porter’s Five Forces Analysis
15.2.1 Supplier’s Power
15.2.2 Buyer’s Power
15.2.3 Threat of New Entrants
15.2.4 Degree of Rivalry
15.2.5 Threat of Substitutes
15.3 Key Indicators for Demand
15.4 Key Indicators for Price
16 Competitive Landscape
16.1 Market Structure
16.2 Company Profiles
16.2.1 IBM Corporation
16.2.1.1 Company Overview
16.2.1.2 Product Portfolio
16.2.1.3 Demographic Reach and Achievements
16.2.1.4 Certifications
16.2.2 Cisco Systems Inc.
16.2.2.1 Company Overview
16.2.2.2 Product Portfolio
16.2.2.3 Demographic Reach and Achievements
16.2.2.4 Certifications
16.2.3 AT&T Inc.
16.2.3.1 Company Overview
16.2.3.2 Product Portfolio
16.2.3.3 Demographic Reach and Achievements
16.2.3.4 Certifications
16.2.4 Accenture plc
16.2.4.1 Company Overview
16.2.4.2 Product Portfolio
16.2.4.3 Demographic Reach and Achievements
16.2.4.4 Certifications
16.2.5 Amazon Web Services, Inc.
16.2.5.1 Company Overview
16.2.5.2 Product Portfolio
16.2.5.3 Demographic Reach and Achievements
16.2.5.4 Certifications
16.2.6 Fujitsu Limited
16.2.6.1 Company Overview
16.2.6.2 Product Portfolio
16.2.6.3 Demographic Reach and Achievements
16.2.6.4 Certifications
16.2.7 HP Development Company, L.P.
16.2.7.1 Company Overview
16.2.7.2 Product Portfolio
16.2.7.3 Demographic Reach and Achievements
16.2.7.4 Certifications
16.2.8 Verizon Communications, Inc.
16.2.8.1 Company Overview
16.2.8.2 Product Portfolio
16.2.8.3 Demographic Reach and Achievements
16.2.8.4 Certifications
16.2.9 Telefonaktiebolaget LM Ericsson
16.2.9.1 Company Overview
16.2.9.2 Product Portfolio
16.2.9.3 Demographic Reach and Achievements
16.2.9.4 Certifications
16.2.10 DXC Technology Company
16.2.10.1 Company Overview
16.2.10.2 Product Portfolio
16.2.10.3 Demographic Reach and Achievements
16.2.10.4 Certifications
16.2.11 Rackspace Technology, Inc.
16.2.11.1 Company Overview
16.2.11.2 Product Portfolio
16.2.11.3 Demographic Reach and Achievements
16.2.11.4 Certifications
16.2.12 Others
17 Key Trends and Developments in the Market
List of Key Figures and Tables
1. North America Managed Services Market: Key Industry Highlights, 2018 and 2032
2. United States Managed Services Market: Key Industry Highlights, 2018 and 2032
3. United States Managed Services Historical Market: Breakup by Service Type (USD Billion), 2018-2023
4. United States Managed Services Market Forecast: Breakup by Service Type (USD Billion), 2024-2032
5. United States Managed Services Historical Market: Breakup by Deployment (USD Billion), 2018-2023
6. United States Managed Services Market Forecast: Breakup by Deployment (USD Billion), 2024-2032
7. United States Managed Services Historical Market: Breakup by Enterprises Size (USD Billion), 2018-2023
8. United States Managed Services Market Forecast: Breakup by Enterprises Size (USD Billion), 2024-2032
9. United States Managed Services Historical Market: Breakup by End Use (USD Billion), 2018-2023
10. United States Managed Services Market Forecast: Breakup by End Use (USD Billion), 2024-2032
11. United States Managed Services Historical Market: Breakup by Region (USD Billion), 2018-2023
12. United States Managed Services Market Forecast: Breakup by Region (USD Billion), 2024-2032
13. United States Managed Services Market Structure
Key Questions Answered in the Report
In 2023, the market reached an approximate value of USD 23.34 billion.
The market is estimated to grow at a CAGR of 10.4% between 2024 and 2032.
The market is estimated to witness healthy growth in the forecast period of 2024-2032 to reach a value of around USD 57.43 billion by 2032.
The market is being driven by the shift towards cloud-based storage platforms and the need to reduce infrastructure maintenance costs for businesses.
The key trends aiding the market expansion include the use of automation and AI technologies, the increasing popularity of cloud computing and data analytics, and widespread adoption of IoT devices.
The major deployment modes include on-premises and cloud.
The major regions in the market include New England, Mideast, Great Lakes, Plains, Southeast, Southwest, Rocky Mountain, and the Far West.
The major players in the market are IBM Corporation, Cisco Systems Inc., AT&T Inc., Accenture plc, Amazon Web Services, Inc., Fujitsu Limited, HP Development Company, L.P., Verizon Communications, Inc., Telefonaktiebolaget LM Ericsson, DXC Technology Company, and Rackspace Technology, Inc., among others.
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