Top 7 Companies Dominating the Global Patient Engagement Solutions Market

The global patient engagement solutions market size attained a value of approximately USD 22.74 billion in 2023. The market is further expected to grow in the forecast period of 2024-2032 at a CAGR of 17.10%, reaching about USD 94.17 billion by 2032. As per the analysis by Expert Market Research, the market is expected to be driven by the increasing awareness of mobile health.

Patient engagement is referred to as a partnership between a patient and healthcare provider team with the sharing of information between the two parties and search for the best treatment options. Digital healthcare solutions are gaining traction, with the rising digitalisation across the globe. With the rapid growth of technology, doctors may now meet patients at any time and from any location, detect and treat worsening health outcomes, and deliver timely and relevant information. Conversational AI, which includes chatbots and virtual assistants, provides patients with round-the-clock information access, online appointment booking, prescription reminders, and answers to commonly asked inquiries.

As per the patient engagement solutions market analysis, it is estimated that patient engagement can reduce hospital readmissions by 14%. Intelligent Medical Software’s (IMS) EHR solutions can connect patients and health organisations and provide patient portals, telemedicine, and billing capabilities. This further enables improved patient engagement and better patient care.

An increasing adoption of artificial intelligence and machine learning, which enables the analysis of large amounts of patient data to offer customized health recommendations and predict potential health issues is driving the patient engagement solutions market growth.

In March 2024, Doceree announced the launch of Spark, a revolutionary technology that makes use of advanced patented technology, clinical data, and AI-triggers to efficiently provide clinically relevant communications within existing clinical workflows, in real-time.

In April 2024, Cured by Innovaccer launched Healthcare Experience Platform (HXP)—a comprehensive solution powered by AI to improve patient engagement and revenue growth. The HXP platform is embedded with Consumer Data Platform (CDP), outreach solution, market Intelligence capabilities, and AI-powered contact center to deliver a modern, data-driven consumer experience.

Top 7 Patient Engagement Solutions Companies in the World:

Nextgen Healthcare, Inc.

Nextgen is a leading provider of innovative ambulatory healthcare technology solutions. The company provides services including managed cloud services, medical billing services, professional services, training, consulting, mirth connect training, and documentation management. Across the globe, the company boasts about 2,800 employees. In 2023, NextGen Healthcare was acquired by Thoma Bravo and was made a private company.

Epic Systems Corporation

Currently, more than 305 million patients have electronic record in Epic. The company’s software are used in dental clinics, academic medical centres, children's organizations, life sciences, community hospitals,  independent practices, integrated delivery networks, and mental health. About 38% of the company’s expenses are invested in research and development. The company’s software includes acute and inpatient care, advancing medicine, artificial intelligence, health plans, interoperability, digital patient experience, continuing care, etc.

Mckesson Corporation

McKesson Corporation operates across four business units including U.S. Pharmaceutical, Prescription Technology Solutions (“RxTS”), Medical-Surgical Solutions, and International unit. The company has a workforce of 51,000 employees. The company operates in the United States and Canada, Ireland, England, Luxembourg, and China. The company provides patient engagement solutions that provide medication adherence, personalized counselling, convenient communication and pharmacy workflow efficiency.

Koninklijke Philips N.V.

Philips is a global leader in health technologies and aims to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities.  The company operates in North America, Western Europe and other mature geographies, as well as Greater China. Philips provides patient engagement solutions providing a premium care experience. Some of the other products provided by the company include clinical surveillance, breathing and respiratory care, customer service solutions, circular edition systems, computed tomography machines & solutions, among several others.

Klara Technologies, Inc.

Klara is used by medical professionals in more than 40 areas to enhance patient care while expediting administrative procedures and saving hours each day. The company offers patient communication, provider collaboration, telemedicine, and workflow automation. In 2022, more than 68 million messages were sent via Klara, and more than 2.3 million appointments were confirmed in Klara.  Klara works with providers with the top EHRs including Athena health, eClinical Works, GE, etc. In February 2022, Modernizing Medicine acquired Klara. ModMed is a pioneer in patient collaboration and communication, and its platform gives patients greater influence over their medical experiences and procedures to boost effectiveness.

Computer Programs and Systems, Inc

TruBridge is a healthcare solutions company majorly focusing on EHR-agnostic Revenue Cycle Management solutions for various organizations and acute EHR technology to service smaller hospitals. The company provides its services to hospitals, providers and clinicians, ambulatory and clinics, and business and financial administrations. The company targets independent or small- to medium-sized chains of skilled nursing facilities, as well as community hospitals with fewer than 400 acute care beds and accompanying clinics, with its RCM, EHR, and patient engagement solutions.

IBM Corporation

IBM is a globally renowned technology company specialising in cloud, analytics, cognitive, security, research, internet of things (IoT), watson, consulting, industry solutions, commerce, experience design, technology support, systems services, resiliency services, financing, and IT infrastructure. The solutions offered by IBM include automation, data and AI, industry, infrastructure, sustainability and security. IBM provides Watson health patient engagement solutions allowing for the usage of clinical information and evidence-based guidelines to gain insight and help care teams efficiently identify variances and care opportunities.