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United Kingdom Field Service Management Market Size, Share, Forecast: By Component: Solutions, Services; By Organisation Size: Large Enterprises, Small and Medium-Sized Enterprises (SMEs); By Deployment Type: On-Premises, Cloud; By Industry Vertical: IT and Telecom, Others; Regional Analysis; Competitive Landscape; 2024-2032
United Kingdom Field Service Management Market Outlook
The United Kingdom field service management market size reached approximately USD 232.18 million in 2023. The market is projected to grow at a CAGR of 16.4% between 2024 and 2032, reaching a value of around USD 907.16 million by 2032.
Key Trends in the Market
Field service management (FSM) refers to the practice of efficiently managing a mobile workforce that is engaged in delivering services or conducting operations outside of a central office or location. There are usually software solutions designed to streamline and automate the entire field service process, ranging from assigning tasks and dispatching technicians to capturing real-time data.
- The United Kingdom field service management market growth is being driven by rapid technological developments, including mobile technology, cloud computing, IoT, AI, and data analytics. These advancements provide a strong base for the development of improved FSM software solutions. Companies in the country are continuously utilising such technologies to gain a competitive edge and improve productivity and service quality.
- The increasing importance to meet regulatory requirements and safety standards in various sectors, such as healthcare, manufacturing, and utilities, provides a significant driving force to the United Kingdom field service management market demand. FSM solutions provide a strategic and reliable way to control various aspects of on-site operations, including proper documentation and safety compliance.
- With technological developments, remote assistance and augmented reality (AR) solutions have emerged as a major United Kingdom field service management market trend. These technologies enable companies to provide real-time support to field service technicians from experts through virtual collaboration tools, reducing the need for on-site visits and improving issue resolution times.
Market Analysis
Based on components, the market is bifurcated into solutions and services. On the basis of organisation size, the market is divided into large enterprises, and small and medium-sized enterprises (SMEs). The United Kingdom field service management market segmentation, based on deployment type, includes on-premises and cloud.
The market, based on industry vertical, is segmented into IT and telecom, healthcare and life sciences, manufacturing, transportation and logistics, construction and real estate, and energy and utilities, among others. The major regional markets for field service management are England, Scotland, Wales, and Northern Ireland.
The comprehensive EMR report provides an in-depth assessment of the market based on Porter's five forces model along with giving a SWOT analysis. The report gives a detailed analysis of the following key players in the United Kingdom field service management market, covering their competitive landscape and the latest developments like mergers, acquisitions, investments and expansion plans.
- Comarch SA
- Hemmersbach Holding GmbH
- Oracle Corporation
- Salesforce
- SAP SE
- Ericsson
- Infor
- Others
Market Share by Component
Solutions are expected to hold a major portion of the United Kingdom field service management market share. This is being driven by the desire of businesses to gain strategic advantages, stay competitive, and retain customers more effectively than their competitors. By implementing FSM solutions, businesses in various sectors can easily engage and sustain their field workers, leading to improved operational efficiency and long-term success.
Market Share by Deployment Type
According to the United Kingdom field service management market analysis, the on-premises segment is likely to show significant growth in the market. On-premises field service enterprises handle sensitive and confidential data regarding their customers and companies. They also prioritise security and flexibility when it comes to data retrieval. By deploying FSM on-premises, these enterprises can maintain total control over the information security of both their customers and their own company, contributing to their overall data management strategy.
Competitive Landscape
Comarch SA is a multinational information technology company that specialises in providing advanced software solutions and services. With its headquarters in Poland, Comarch has established itself as a reputable and innovative company in the field of IT. Since its establishment in 1993, the company has developed its expertise in areas such as enterprise resource planning (ERP), customer relationship management (CRM) and field service management (FSM), among others.
Hemmersbach Holding GmbH is a prominent global provider of specialised IT services and solutions. The company, headquartered in Germany, has established itself as a leading player in the field of IT infrastructure and technical support services. The company has made substantial developments in providing Device as a Service (DAAS) around the world.
Oracle Corporation is one of the leading information technology companies based in the United States of America. The company has been operating in the sector since 1977 and has developed a wide array of software, hardware, and cloud solutions. The company has an extensive focus on integrating artificial intelligence, machine learning, IoT, and blockchain, among other emerging and prominent technologies to develop state-of-the-art solutions.
Other United Kingdom field service management market players include Salesforce, SAP SE, Ericsson, and Infor, among others.
Key Highlights of the Report
| REPORT FEATURES | DETAILS |
| Base Year | 2023 |
| Historical Period | 2018-2023 |
| Forecast Period | 2024-2032 |
| Scope of the Report |
Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:
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| Breakup by Component |
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| Breakup by Organisation Size |
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| Breakup by Deployment Type |
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Breakup by Industry Vertical |
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| Breakup by Region |
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| Market Dynamics |
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| Competitive Landscape |
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| Companies Covered |
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*At Expert Market Research, we strive to always give you current and accurate information. The numbers depicted in the description are indicative and may differ from the actual numbers in the final EMR report.
1 Preface
2 Report Coverage – Key Segmentation and Scope
3 Report Description
3.1 Market Definition and Outlook
3.2 Properties and Applications
3.3 Market Analysis
3.4 Key Players
4 Key Assumptions
5 Executive Summary
5.1 Overview
5.2 Key Drivers
5.3 Key Developments
5.4 Competitive Structure
5.5 Key Industrial Trends
6 Market Snapshot
7 Opportunities and Challenges in the Market
8 United Kingdom Field Service Management Market Analysis
8.1 Key Industry Highlights
8.2 United Kingdom Field Service Management Historical Market (2018-2023)
8.3 United Kingdom Field Service Management Market Forecast (2023-2030)
9 United Kingdom Field Service Management Market by Component
9.1 Solutions
9.1.1 Historical Trend (2018-2023)
9.1.2 Forecast Trend (2023-2030)
9.1.3 Market by Type
9.1.3.1 Schedule, Dispatch, and Route Optimisation
9.1.3.2 Customer Management
9.1.3.3 Work Order Management
9.1.3.4 Inventory Management
9.1.3.5 Service Contract Management
9.1.3.6 Reporting and Analytics
9.1.3.7 Others
9.2 Services
9.2.1 Historical Trend (2018-2023)
9.2.2 Forecast Trend (2023-2030)
9.2.3 Market by Type
9.2.3.1 Consulting
9.2.3.2 Integration and Implementation
9.2.3.3 Training and Support
10 United Kingdom Field Service Management Market by Organisation Size
10.1 Large Enterprises
10.1.1 Historical Trend (2018-2023)
10.1.2 Forecast Trend (2023-2030)
10.2 Small and Medium-Sized Enterprises (SMEs)
10.2.1 Historical Trend (2018-2023)
10.2.2 Forecast Trend (2023-2030)
11 United Kingdom Field Service Management Market by Deployment Type
11.1 On-Premises
11.1.1 Historical Trend (2018-2023)
11.1.2 Forecast Trend (2023-2030)
11.2 Cloud
11.2.1 Historical Trend (2018-2023)
11.2.2 Forecast Trend (2023-2030)
12 United Kingdom Field Service Management Market by Industry Vertical
12.1 IT and Telecom
12.1.1 Historical Trend (2018-2023)
12.1.2 Forecast Trend (2023-2030)
12.2 Healthcare and Life Sciences
12.2.1 Historical Trend (2018-2023)
12.2.2 Forecast Trend (2023-2030)
12.3 Manufacturing
12.3.1 Historical Trend (2018-2023)
12.3.2 Forecast Trend (2023-2030)
12.4 Transportation and Logistics
12.4.1 Historical Trend (2018-2023)
12.4.2 Forecast Trend (2023-2030)
12.5 Construction and Real Estate
12.5.1 Historical Trend (2018-2023)
12.5.2 Forecast Trend (2023-2030)
12.6 Energy and Utilities
12.6.1 Historical Trend (2018-2023)
12.6.2 Forecast Trend (2023-2030)
12.7 Others
13 United Kingdom Field Service Management Market by Region
13.1 England
13.1.1 Historical Trend (2018-2023)
13.1.2 Forecast Trend (2023-2030)
13.2 Scotland
13.2.1 Historical Trend (2018-2023)
13.2.2 Forecast Trend (2023-2030)
13.3 Wales
13.3.1 Historical Trend (2018-2023)
13.3.2 Forecast Trend (2023-2030)
13.4 Northern Ireland
13.4.1 Historical Trend (2018-2023)
13.4.2 Forecast Trend (2023-2030)
14 Market Dynamics
14.1 SWOT Analysis
14.1.1 Strengths
14.1.2 Weaknesses
14.1.3 Opportunities
14.1.4 Threats
14.2 Porter’s Five Forces Analysis
14.2.1 Supplier’s Power
14.2.2 Buyer’s Power
14.2.3 Threat of New Entrants
14.2.4 Degree of Rivalry
14.2.5 Threat of Substitutes
14.3 Key Indicators for Demand
14.4 Key Indicators for Price
15 Competitive Landscape
15.1 Market Structure
15.2 Company Profiles
15.2.1 Comarch SA
15.2.1.1 Company Overview
15.2.1.2 Service Portfolio
15.2.1.3 Demographic Reach and Achievements
15.2.1.4 Certifications
15.2.1.5 SWOT Analysis
15.2.2 Hemmersbach Holding GmbH
15.2.2.1 Company Overview
15.2.2.2 Service Portfolio
15.2.2.3 Demographic Reach and Achievements
15.2.2.4 Certifications
15.2.2.5 SWOT Analysis
15.2.3 Oracle Corporation
15.2.3.1 Company Overview
15.2.3.2 Service Portfolio
15.2.3.3 Demographic Reach and Achievements
15.2.3.4 Certifications
15.2.3.5 SWOT Analysis
15.2.4 Salesforce
15.2.4.1 Company Overview
15.2.4.2 Service Portfolio
15.2.4.3 Demographic Reach and Achievements
15.2.4.4 Certifications
15.2.4.5 SWOT Analysis
15.2.5 SAP SE
15.2.5.1 Company Overview
15.2.5.2 Service Portfolio
15.2.5.3 Demographic Reach and Achievements
15.2.5.4 Certifications
15.2.5.5 SWOT Analysis
15.2.6 Ericsson
15.2.6.1 Company Overview
15.2.6.2 Service Portfolio
15.2.6.3 Demographic Reach and Achievements
15.2.6.4 Certifications
15.2.6.5 SWOT Analysis
15.2.7 Infor
15.2.7.1 Company Overview
15.2.7.2 Service Portfolio
15.2.7.3 Demographic Reach and Achievements
15.2.7.4 Certifications
15.2.7.5 SWOT Analysis
15.2.8 Others
16 Key Trends and Developments in the Market
List of Key Figures and Tables
1. United Kingdom Field Service Management Market: Key Industry Highlights, 2018 and 2032
2. United Kingdom Field Service Management Historical Market: Breakup by Component (USD Million), 2018-2023
3. United Kingdom Field Service Management Market Forecast: Breakup by Component (USD Million), 2024-2032
4. United Kingdom Field Service Management Historical Market: Breakup by Organisation Size (USD Million), 2018-2023
5. United Kingdom Field Service Management Market Forecast: Breakup by Organisation Size (USD Million), 2024-2032
6. United Kingdom Field Service Management Historical Market: Breakup by Deployment Type (USD Million), 2018-2023
7. United Kingdom Field Service Management Market Forecast: Breakup by Deployment Type (USD Million), 2024-2032
8. United Kingdom Field Service Management Historical Market: Breakup by Industry Vertical (USD Million), 2018-2023
9. United Kingdom Field Service Management Market Forecast: Breakup by Industry Vertical (USD Million), 2024-2032
10. United Kingdom Field Service Management Historical Market: Breakup by Region (USD Million), 2018-2023
11. United Kingdom Field Service Management Market Forecast: Breakup by Region (USD Million), 2024-2032
12. United Kingdom Field Service Management Market Structure
Key Questions Answered in the Report
In 2023, the market reached an approximate value of USD 232.18 million.
The market is projected to grow at a CAGR of 16.4% between 2024 and 2032.
The market is estimated to witness healthy growth in the forecast period of 2024-2032 to reach a value of around USD 907.16 million by 2032.
Advancements in mobile technologies, networks, IoT, AI and data analytics and the increasing need to follow regulatory norms are the major market drivers.
The market growth is propelled by technological advancements and innovations and the increasing implementation of remote assistance and augmented reality technologies to provide enhanced support to on-site officials.
The major regional markets for the product include England, Scotland, Wales, and Northern Ireland.
The different industry verticals for the product include IT and telecom, healthcare and life sciences, manufacturing, transportation and logistics, construction and real estate, and energy and utilities, among others.
The key players in the market include Comarch SA, Hemmersbach Holding GmbH, Oracle Corporation, Salesforce, SAP SE, Ericsson, and Infor, among others.
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