Leading Companies in Australia Chatbot Market, Driven by Rising Demand for Messenger Applications

The Australia chatbot market size is expected to grow at a CAGR of 20.4% between 2024 and 2032.

As per the analysis by Expert Market Research, the market is expected to be driven by the increasing need for consumer analytics for businesses.

Chatbot refers to a computer program that prompts human conversations, enabling humans to interact with digital devices. Chatbots can communicate seamlessly through several digital channels and retain data and context for an improved and easy experience.

Chatbots are increasingly being taken up by businesses as they help generate leads. Moreover, customers have access to chatbots 24/7 thereby building rapport and trust with the business. It is estimated that businesses with chatbots have experienced a 67% increase in sales. Additionally, chatbots are known to boost the annual revenue of companies between 7-25% for e-commerce stores.

As per the analysis, the expansion of the artificial intelligence sector in Australia is supporting the Australia chatbot market growth. According to The Commonwealth Scientific and Industrial Research Organisation (CSIRO), the artificial intelligence market in Australia is poised to be worth USD 315 billion by 2028. Reportedly, about 68% of businesses across various sectors in Australia have already integrated AI into their operations.

In Australia, 396 AI companies have opened for business over the past decade, and 204 have been open in the last five years (till 2023). This shows a year-on-year growth rate of 7.7% over the previous five years. As of 2023, there are 544 AI companies headquartered in Australia.  There are 8 artificial intelligence hotspots across Sydney, Melbourne, Brisbane, Adelaide, and Perth. 54% (296) of AI companies are located in these hotspots.

Figure: AI research output (number of publications) by state and territory, 2018–2022

In April 2024, Queensland’s state library launched an AI war veteran chatbot, named Charlie, programmed to teach people about the First World War, mateship and life in the trenches. The chatbot is made available in Queensland’s state war memorial website.

In May 2023, Google launched its AI chatbot Bard in Australia, showcasing its advancements in artificial intelligence. Bard is developed on Google’s large language model, PaLM2, and can provide information, write code, translate languages and analyse images.

Top 6 Chatbot Companies in Australia:

Human Pixel Pty Ltd

The company provides its solutions under business segments such as artificial intelligence, business automation and improvement, website and software development, and CRM consulting and development. Human Pixel provides artificial intelligence services such as chatbot development, artificial intelligence and machine learning, and voice-first development. The company actively provides technologies meeting the unique requirements of its customers to improve their businesses.

NRG Phoenix Pty Ltd

NRG Phoenix is a digital transformation company in Australia that is engaged in building solutions for the data-first, digital transformation of organisations using advanced computing technologies. The services offered by the company include Custom Software Development, digital marketing solutions, Salesforce CRM Consulting & Implementation, AI & Chatbot development, Microsoft Service and Consulting, e-commerce application development, SAP Consulting & Managed Services, website design and development, mobile applications development, and IT smart workforce.

4mation Technologies Pty Ltd

4mation Technologies Pty Ltd is a leading custom software development agency in Australia. The company has the presence of more than 50 local technology specialists boasting over 2,103 completed projects. The company provides artificial intelligence services such as AI prototype, AI implementation, ChatGPT integration, AI chatbots, AI readiness, and AI machine learning. The technologies adopted by the company include .NET, React, Javascript, Node.js, PHP, Flutter, Strapi, and CMS.

Business Solution Consulting

The company provides digital solutions such as Digital Transformation, AI-powered SEO, and Chatbot. The software development solutions provided by the company include custom software development, digital and e-commerce, finance and operations, HRIS and talent management, and .NET Outsourcing.  Business Solution Consulting partners with prominent global consulting and accounting firms to provide measurable results for their clients.

WK Digital

Based in Brisbane, WK Digital is a web design, digital marketing and software development agency, providing services for industries including education, non-profit, aged care and NDIS, retail, and athlete talent management. The company provides services such as website design and development, e-commerce development, SEO, google, Facebook and LinkedIn advertising, content strategy and copy development, WordPress hosting, support and security, software and API development, and digitisation of paper and spreadsheet-based operations.

AndMine Pty Ltd

Andmine is a full service Australian digital agency, with the presence of more than 40 employees. The company has its offices situated in Melbourne, Sydney, and Asia. The company provides its services to a wide variety of industries ranging from furniture to FMCG, salmon to Swiss watches. The company focuses on robust technology solutions, strong aesthetic communication and commercial strategies.