Explore Our Diverse Range Of Offerings
From detailed reports to experts services offered in 15+ Industry Domains
Report
Press Release
Blogs
Industry Statistics

Navigating Sustainable, Profitable Growth in a Rapidly Changing World

Technology, Media, and IT

Voice Analytics Market Size and Sha...

Historical and Forecast Market Trends

2018-34

www.expertmarketresearch.com

Speech or voice analytics refers to the assessment process for collecting data on recorded customer calls. It is designed to enhance communication and customer interaction in the future. Call recordings help an organisation gain rare insights about customer satisfaction, competing intelligence, service issues, agent performance, and campaign efficiency. One of the main factors driving the global voice analytics market growth is the introduction of AI into voice and speech analytics. This integration can improve the categorisation efficiency of voice and speech data with machine learning. The AI-based categorisation of voice and speech data can also efficiently analyse words, acoustics, and feelings, as well as derive emotions.

The North American is a significant regional market for voice analytics due to the higher adoption of technology in the region. During the forecast period, the Asia Pacific is expected to have considerable growth opportunities. There is fragmented competition in this region, as cloud companies are looking to extend the base of solutions to the countries in the region as a result of infrastructure improvement and other strategic business moves.

In May 2021, Verint Systems Inc. (NASDAQ: VRNT) announced the launch of the latest Microsoft Teams recording integration. This collaboration will help businesses across industries seamlessly capture, maintain, review and recover all messages from Microsoft Teams calling and meeting scenarios – including voice calls, chat, online meetings, screen sharing, and more. Verint's native integration with Microsoft Teams allows businesses to exploit the new digital communication platforms while staying consistent with changing regulations. Such developments are expected to positively influence the market in the coming years, especially as remote working and work-from-home models are increasingly being adopted by organisations.

Read more about this report - REQUEST FREE SAMPLE COPY IN PDF

Market Analysis by Component, Types, Organisation Size, End Use, and Region:

  • The market, based on components, can be divided into software and services.
  • Based on the type, the market can be bifurcated into cloud and on-premises.
  • On the basis of organisation size, the market can be classified into large enterprises, and small and medium-sized enterprises.
  • Based on end-use, the industry can be divided into banking, financial services, and insurance, retail and ecommerce, telecommunication, healthcare, and government and defence, among others.
  • The regional markets for voice analytics include North America, Europe, the Asia Pacific, Latin America, and the Middle East and Africa.

Key Findings of the Report:

  • The increasing emphasis on enhancing corporate business intelligence and the popularity in the field of voice in multi-channel services are projected to be the primary drivers of market growth.
  • The potential effects of AI on voice and speech-recognition performance, increased need for better healthcare applications, mobile banking, smart home automation, and increased demand for multifactor authentication biometrics systems are some of the factors attributable to the market growth.
  • In the telecoms industry, speech analytics is gaining popularity because of the enormous amount of data generated by the advent of the connected world concept. The recorded calls were initially assessed manually, but an increase in call volume requires an adequate and accurate assessment, leading to the adoption of voice analytics.
  • The rapid adoption of IoT devices with multi-functional capabilities and smart voice is one of the significant factors contributing to the growth of the global voice analytics industry.

Key Offerings of the Report:

  • The EMR report gives an overview of the global voice analytics market for the periods (2018-2023) and (2024-2032).
  • The report also offers the historical (2018-2023) and forecast (2024-2032) markets for the components, types, organisation size, end uses, and regions of voice analytics.
  • The report analyses the market dynamics, covering the key demand and price indicators in the market, along with providing an assessment of the SWOT and Porter's Five Forces models.

The major players in the global voice analytics market are Calabrio, Inc., Vocalis Health, Inc., Thoughtspot Inc., VoiceSense Ltd., VoiceBase, Inc., Talkdesk, Inc., Verint Systems Inc (NASDAQ: VRNT), NICE Ltd., and Uniphore Technologies Inc, among others. The comprehensive report by EMR looks into the market share, capacity, and latest developments like mergers and acquisitions, plant turnarounds, and capacity expansions of the major players.

About Us

Expert Market Research (EMR) is a leading market research and business intelligence company, ensuring its clients remain at the vanguard of their industries by providing them with exhaustive and actionable market data through its syndicated and custom market reports, covering over 15 major industry domains. The company's expansive and ever-growing database of reports, which are constantly updated, includes reports from industry verticals like chemicals and materials, food and beverages, energy and mining, technology and media, consumer goods, pharmaceuticals, agriculture, and packaging.

EMR leverages its state-of-the-art technological and analytical tools, along with the expertise of its highly skilled team of over a 100 analysts and more than 3000 consultants, to help its clients, ranging from Fortune 1000 companies to small and medium sized enterprises, easily grasp the expansive industry data and help them in formulating market and business strategies, which ensure that they remain ahead of the curve.

Contact Us

Expert Market Research
Website: www.expertmarketresearch.com
Email: [email protected]
US & Canada Phone no: +1-415-325-5166
UK Phone no: +44-702-402-5790

Report Summary

Key Highlights of the Report

Please note that the figures mentioned in the description serve as estimates and may vary from the actual figures presented in the final report.

REPORT FEATURES DETAILS
Base Year 2023
Historical Period 2018-2023
Forecast Period 2024-2032
Scope of the Report

Historical and Forecast Trends, Industry Drivers and Constraints, Historical and Forecast Market Analysis by Segment:

  • Component
  • Type
  • Organisation Size
  • End Use
  • Region
Breakup by Component
  • Software
  • Services
Breakup by Type
  • Cloud
  • On-Premises
Breakup by Organisation Size
  • Small and Medium Sized - Enterprises
  • Large Enterprises
Breakup by End Use
  • Banking, Financial Services, and Insurance
  • Retail and E-Commerce
  • Telecommunication
  • Healthcare
  • Government and Defence
  • Others
Breakup by Region
  • North America
    • United States of America 
    • Canada
  • Europe
    • United Kingdom
    • Germany
    • France
    • Italy
    • Others
  • Asia Pacific
    • China
    • Japan
    • India
    • ASEAN
    • Australia
    • Others
  • Latin America
    • Brazil
    • Argentina
    • Mexico
    • Others
  • Middle East and Africa
    • Saudi Arabia
    • United Arab Emirates
    • Nigeria
    • South Africa
    • Others
Market Dynamics
  • SWOT Analysis
  • Porter's Five Forces Analysis
  • Key Indicators for Demand
  • Key Indicators for Price
Competitive Landscape
  • Market Structure
  • Company Profiles
    • Company Overview
    • Product Portfolio
    • Demographic Reach and Achievements
    • Certifications
Companies Covered
  • Calabrio, Inc.
  • Thoughtspot Inc.
  • Vocalis Health, Inc.
  • VoiceSense Ltd.
  • Uniphore Technologies Inc
  • VoiceBase, Inc.
  • Talkdesk, Inc.
  • Verint Systems Inc (NASDAQ: VRNT)
  • NICE Ltd.
  • Others 
Report Price and Purchase Option Explore our purchase options that are best suited to your resources and industry needs.
Delivery Format Delivered as an attached PDF and Excel through email, with an option of receiving an editable PPT, according to the purchase option.

How To Order

Our step-by-step guide will help you select, purchase, and access your reports swiftly, ensuring you get the information that drives your decisions, right when you need it.

Select License Type

Choose the right license for your needs and access rights.

Click on ‘Buy Now’

Add the report to your cart with one click and proceed to register.

Select Mode of Payment

Choose a payment option for a secure checkout. You will be redirected accordingly.

Single User License

10 % Off

USD

3,999

3,599

Datasheet

10 % Off

USD

2,499

2,249

Five User License

15 % Off

USD

4,999

4,249

Corporate License

15 % Off

USD

5,999

5,099

Single User License

USD 3,999

USD 3,599

tax inclusive*

  • All Segments
  • Printing Restrictions
  • PDF Delivered via Email
  • Custom Report Layout
  • Post Sales Analysts Support
  • Periodic Updates
  • Unlimited Prints

Datasheet

USD 2,499

USD 2,249

tax inclusive*

  • Selected Segments
  • Printing Restrictions
  • Excel Spreadsheet Delivered via Email
  • Full Report
  • Periodic Updates
  • Post Sales Analysts Support
  • Unlimited Prints

Five User License

USD 4,999

USD 4,249

tax inclusive*

  • All Segments
  • Five Prints Available
  • PDF Delivered via Email
  • Limited Free Customization
  • Post Sales Analyst Support
  • Custom Report Layout
  • Periodic Updates
  • Unlimited Prints

Corporate License

USD 5,999

USD 5,099

tax inclusive*

  • All Segments
  • Unlimited Prints Available
  • PDF & Excel Delivery via Email
  • Limited Free Customization
  • Post Sales Analysts Support
  • Discount On Next Update
  • Custom Report Layout

*Please note that the prices mentioned below are starting prices for each bundle type. Kindly contact our team for further details.*

Bundle Type

Flash Bundle

20% OFF Number of Reports: 3

Small Business Bundle

25% OFF Number of Reports: 5

Growth Bundle

30% OFF Number of Reports: 8

Enterprise Bundle

35% OFF Number of Reports: 10
Overview
  • Life Time Access
  • Analyst Support Related to Report
  • PDF Version of the Report
  • Complimentary Excel Data Set
  • Free Analyst Hours
  • Complimentary Free 1 Month Subscription to Trade Data Base
  • Complimentary One Month Subscription to Price Database (Chemicals only)
  • Complimentary PPT Version of the Report
  • Complimentary License Upgrade
  • Complimentary Power BI Dashboards
  • Life Time Access
  • Analyst Support Related to Report
  • PDF Version of the Report
  • Complimentary Excel Data Set
  • Free Analyst Hours - 50 Hours
  • Complimentary Free 1 Month Subscription to Trade Data Base
  • Complimentary One Month Subscription to Price Database (Chemicals only)
  • Complimentary PPT Version of the Report
  • Complimentary License Upgrade
  • Complimentary Power BI Dashboards
  • Life Time Access
  • Analyst Support Related to Report
  • PDF Version of the Report
  • Complimentary Excel Data Set
  • Free Analyst Hours - 80 Hours
  • Complimentary Free 1 Month Subscription to Trade Data Base
  • Complimentary One Month Subscription to Price Database (Chemicals only)
  • Complimentary PPT Version of the Report
  • Complimentary License Upgrade
  • Complimentary Power BI Dashboards
  • Life Time Access
  • Analyst Support Related to Report
  • PDF Version of the Report
  • Complimentary Excel Data Set
  • Free Analyst Hours - 100 Hours
  • Complimentary Free 1 Month Subscription to Trade Data Base
  • Complimentary One Month Subscription to Price Database (Chemicals only)
  • Complimentary PPT Version of the Report
  • Complimentary License Upgrade
  • Complimentary Power BI Dashboards

*Please note that the prices mentioned below are starting prices for each bundle type. Kindly contact our team for further details.*

Flash Bundle

Number of Reports: 3

20%

tax inclusive*

  • 3 Reports Included
  • Life Time Acess
  • Analyst Support Related to Report
  • PDF Version of the Report
  • Free 1 Month Subscription to Trade Data Base
  • 1 Month Subscription to Price Database (Chemicals only)
  • Complimentary Excel Data Set
  • PPT Version of the Report
  • Power BI Dashboards
  • License Upgrade
  • Free Analyst Hours

Small Business Bundle

Number of Reports: 5

25%

tax inclusive*

  • 5 Reports Included
  • Life Time Acess
  • Analyst Support Related to Report
  • PDF Version of the Report
  • Complimentary Excel Data Set
  • Free Analyst Hours - 50 Hours
  • Free 1 Month Subscription to Trade Data Base
  • 1 Month Subscription to Price Database (Chemicals only)
  • Complimentary Excel Data Set
  • PPT Version of the Report
  • Power BI Dashboards
  • License Upgrade

Growth Bundle

Number of Reports: 8

30%

tax inclusive*

  • 8 Reports Included
  • Life Time Acess
  • Analyst Support Related to Report
  • PDF Version of the Report
  • Complimentary Excel Data Set
  • Free Analyst Hours - 50 Hours
  • Free 1 Month Subscription to Trade Data Base
  • 1 Month Subscription to Price Database (Chemicals only)
  • License Upgrade
  • Free Analyst Hours - 80 Hours
  • Power BI Dashboards

Enterprise Bundle

Number of Reports: 10

35%

tax inclusive*

  • 10 Reports Included
  • Life Time Acess
  • Analyst Support Related to Report
  • PDF Version of the Report
  • Complimentary Excel Data Set
  • Free Analyst Hours - 50 Hours
  • Free 1 Month Subscription to Trade Data Base
  • 1 Month Subscription to Price Database (Chemicals only)
  • License Upgrade
  • Power BI Dashboards
  • Free Analyst Hours - 100 Hours

We’re here to help answer any questions about our products and services.

Contact us

Our Offices


Australia

63 Fiona Drive, Tamworth, NSW

+61-448-061-727

India

C130 Sector 2 Noida, Uttar Pradesh 201301

+91-723-689-1189

Philippines

40th Floor, PBCom Tower, 6795 Ayala Avenue Cor V.A Rufino St. Makati City,1226.

+63-287-899-028, +63-967-048-3306

United Kingdom

6 Gardner Place, Becketts Close, Feltham TW14 0BX, Greater London

+44-753-713-2163

United States

30 North Gould Street, Sheridan, WY 82801

+1-415-325-5166

Vietnam

193/26/4 St.no.6, Ward Binh Hung Hoa, Binh Tan District, Ho Chi Minh City

+84-865-399-124

30 North Gould Street, Sheridan, WY 82801

+1-415-325-5166

63 Fiona Drive, Tamworth, NSW

+61-448-061-727

C130 Sector 2 Noida, Uttar Pradesh 201301

+91-723-689-1189

40th Floor, PBCom Tower, 6795 Ayala Avenue Cor V.A Rufino St. Makati City, 1226.

+63-287-899-028, +63-967-048-3306

6 Gardner Place, Becketts Close, Feltham TW14 0BX, Greater London

+44-753-713-2163

193/26/4 St.no.6, Ward Binh Hung Hoa, Binh Tan District, Ho Chi Minh City

+84-865-399-124