As the novel coronavirus (COVID-19) continues to spread across the world, our analysts are constantly tracking the impact of this rapidly evolving situation on the markets and the consumer purchase behaviours. Thus, our latest estimates and analysis about the current market trends and forecast will exhaustively reflect the effects of this emerging pandemic.
Speech or voice analytics refers to the assessment process for collecting data on recorded customer calls. It is designed to enhance communication and customer interaction in the future. Call recordings help an organisation gain rare insights about customer satisfaction, competing intelligence, service issues, agent performance, and campaign efficiency. One of the main factors driving the global voice analytics market growth is the introduction of AI into voice and speech analytics. This integration can improve the categorisation efficiency of voice and speech data with machine learning. The AI-based categorisation of voice and speech data can also efficiently analyse words, acoustics, and feelings, as well as derive emotions.
The North American is a significant regional market for voice analytics due to the higher adoption of technology in the region. During the forecast period, the Asia Pacific is expected to have considerable growth opportunities. There is fragmented competition in this region, as cloud companies are looking to extend the base of solutions to the countries in the region as a result of infrastructure improvement and other strategic business moves.
In May 2020, Verint Systems Inc. (Nasdaq: VRNT) announced the launch of the latest Microsoft Teams recording integration. This collaboration will help businesses across industries seamlessly capture, maintain, review and recover all messages from Microsoft Teams calling and meeting scenarios – including voice calls, chat, online meetings, screen sharing, and more. Verint's native integration with Microsoft Teams allows businesses to exploit the new digital communication platforms while staying consistent with changing regulations. Such developments are expected to positively influence the market in the coming years, especially as remote working and work-from-home models are increasingly being adopted by organisations.
Market Analysis by Component, Types, Organisation Size, End Use, and Region:
Key Findings of the Report:
Key Offerings of the Report:
The major players in the global voice analytics market are Verint Systems, NICE, Avaya Inc., ThoughtSpot, Uniphore, Calabrio, Talkdesk, RankMiner, Inc., VoiceBase, Beyond Verbal, and VoiceSense, among others. The comprehensive report by EMR looks into the market share, capacity, and latest developments like mergers and acquisitions, plant turnarounds, and capacity expansions of the major players.
Expert Market Research (EMR) is a leading market research and business intelligence company, ensuring its clients remain at the vanguard of their industries by providing them with exhaustive and actionable market data through its syndicated and custom market reports, covering over 15 major industry domains. The company's expansive and ever-growing database of reports, which are constantly updated, includes reports from industry verticals like chemicals and materials, food and beverages, energy and mining, technology and media, consumer goods, pharmaceuticals, agriculture, and packaging.
EMR leverages its state-of-the-art technological and analytical tools, along with the expertise of its highly skilled team of over a 100 analysts and more than 3000 consultants, to help its clients, ranging from Fortune 1000 companies to small and medium sized enterprises, easily grasp the expansive industry data and help them in formulating market and business strategies, which ensure that they remain ahead of the curve.
Expert Market Research
US & Canada Phone no: +1-415-325-5166
UK Phone no: +44-702-402-5790
We are technically excellent, strategic, practical, experienced and efficient; our analysts are hand-picked based on having the right attributes to work successfully and execute projects based on your expectations.
We leverage our cutting-edge technology, our access to trusted databases, and our knowledge of the current models used in the market to deliver you research solutions that are tailored to your needs and put you ahead of the curve.
We deliver in-depth and superior quality research in prices that are reasonable, unmatchable, and shows our understanding of your resource structure. We, additionally, offer attractive discounts on our upcoming reports.
Our team of expert analysts are at your beck and call to deliver you optimum results that are customised to meet your precise needs within the specified timeframe and help you form a better understanding of the industry.